Hi,
My parent’s PC is performing very slowly and programs frequently present the “Not Responding” message which is making it very frustrating to use.
I believe the PC was affected by the CCleaner malware event; I have run Avira and Malwarebytes but nothing was discovered.
Additionally, when I try to open Malwarebytes I get a pop-up message saying “Malwarebytes is unable to load the Anti-Rootkit DDA Driver. This error may be due to rootkit activity. We recommend rebooting so Malwarebytes can attempt to install the driver”.
Finally, my dad said there was a pop-up in the bottom right of the screen saying the version of Windows isn’t genuine. However, I checked in the system menu and the licence is fully activated.
I will do the pre-work and post below.
My parent’s PC is performing very slowly and programs frequently present the “Not Responding” message which is making it very frustrating to use.
I believe the PC was affected by the CCleaner malware event; I have run Avira and Malwarebytes but nothing was discovered.
Additionally, when I try to open Malwarebytes I get a pop-up message saying “Malwarebytes is unable to load the Anti-Rootkit DDA Driver. This error may be due to rootkit activity. We recommend rebooting so Malwarebytes can attempt to install the driver”.
Finally, my dad said there was a pop-up in the bottom right of the screen saying the version of Windows isn’t genuine. However, I checked in the system menu and the licence is fully activated.
I will do the pre-work and post below.
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