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Roger, please copy and paste any logs, as per instructions. I have pasted the current ones
Gus - Apologies - not with you on this one - do you want me to do something with all that info?? If so can you please explain exactly what to do.. (Sorry about this)
Tried another mouse - problem still exists.
(Gus - just to re-iterate - the right click problem seems to be confined to all the icons (including HDDs) in the screenshot of my first post of this query)
Please see attached Zemana report as requested.
Gus - Apologies - not with you on this one - do you want me to do something with all that info?? If so can you please explain exactly what to do.. (Sorry about this)
I meant can you copy the contents of the log file and paste it, not attach it please. Just like I did with your attached files in post 29 above.
Regarding Nero which you have installed, it’s up to you but as a Ashampoo Burning Studio user I would uninstall Nero and its bloatware. It has also been known to come bundled with crapware. Burning studio does everything Nero does except backup but there are far better backup software out there for free anyway. It’s up yo you and I don’t believe Nero is the sole source of your problems, just FWIW.
Please go here and download RogueKiller, click HERE to download a 32bit version, or HERE for a 64bit one. If you are unsure if your PC is a 32 or 64bit version look HERE.
Save the download to your desktop.
[ul]
[li]Close all running programs, Including any Antivirus or Security programs. If you are unsure how to do this please ask.[/li][li]Right click the new RogueKiller desktop shortcut, and then click on “Run as Administrator”[/li][li]If you get a dialogue box explaining that there is a new version, go to the website and download it. Click the go to website button at the bottom of the box.[/li][li]Once the application is open, or you have updated it, click on the Scan button located on the top menu bar.[/li][li]The scan may take some time to complete depending on the amount of data on your PC. Allow it to complete.[/li][li]Once the scan is complete check every item for deletion.[/li][li]Then check “Remove Selected”[/li][/ul]
[MEDIA=imgur]C4i7v64[/MEDIA]
Again it may take a little time to remove the detections.
Then click “Open Report” on the bottom left of the main program interface.
A new dialogue box will open, click “Open TXT”
[MEDIA=imgur]u32ik5U[/MEDIA]
Please Copy and Paste the contents of that text file in your next post.
If by chance you have closed the TXT file before copying it you can retrieve it by clicking on the History button on the programs main interface.
Gus,
I’ll hang on to Nero for now as it does allow me to do something that Ashampoo doesn’t. (I’ll explain if you want me to)
Unless you are adamant that I should uninstall Nero.
Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Roger [Administrator]
Started from : C:\Users\Roger\Desktop\RogueKiller_portable64.exe
Mode : Delete – Date : 12/29/2017 10:17:46 (Duration : 00:30:12)
Gus,
I was reading an article on the Internet ref.Right-Click Context Menu Not Showing in which it talked about removing Third-Party Shell Extensions from Context Menu.
I thought I would give it a coat of looking at.
It directed me to CCleaner:
Tools/Startup/Context Menu - either delete or disable.
I first disabled all the entries and the right click of the icons in question was back to normal.
I then enabled them all again and then disabled them one by one.
The only entry that was causing the problem can be seen in attached.
Would you advise leaving it disabled or deleting it?
Any idea why this occurred?
Gus - that appears to have solved the problem? Is there anything else you would like me to do?
If not, I need to clear up all the entries on desktop. Please assist.
Unless you are adamant that I should uninstall Nero.
No not at all, if you have a need for it then definitely keep it.
Lets check that file/app you found to be causing a problem, good work by the way:thumbsup:
Please left click on the attached Fixlist.txt file at the bottom of this post. On the dialogue box that opens click “Save File” and then “OK”
[MEDIA=imgur]vzol8OV[/MEDIA]
Select a location then save the file. IMPORTANT the fixlist.txt file must be in the same location as the FRST program otherwise the fix will not work.
[MEDIA=imgur]pjsQ8XB[/MEDIA]
To run the fix right click the FRST icon and choose “Run as Administrator” then click on “Fix”
[MEDIA=imgur]cp0349X[/MEDIA]
Depending on the amount of data to be moved it may take a few minutes to complete, and the computer may reboot. When the fix is complete and/or the computer has rebooted the “Fixlist.txt” file you created will be renamed “Fixlog.txt”
Please COPY and PASTE the contents of this new file in your next post:slight_smile:
Gus,
Please see below “FixLog.txt” as requested.
[HEADING=1]Fix result of Farbar Recovery Scan Tool (x64) Version: 26-12-2017
Ran by Roger (30-12-2017 09:13:19) Run:1
Running from C:\Users\Roger\Desktop
Loaded Profiles: Roger (Available Profiles: Roger)
Boot Mode: Normal[/HEADING]
fixlist content:
virustotal: C:\Program Files (86)\Realtek\USB2.0 Card Reader Software\CardLocating.dll
“VirusTotal: C:\Program Files (86)\Realtek\USB2.0 Card Reader Software\CardLocating.dll” => not found
Hi Roger, Sorry but in my haste, and sloppy typing, I got the path wrong to your fileops:. Can you please run the FRST fix again as you just did but use this fixlist (attached) then post the new fixlog as you did
Also tell me about your card reader, is it a built in one, or one that is plugged in as required?
Do you use it?
And when did you install the software for it? It’s this.. USB2.0 Card Reader Software
I do have another fix for you to do but we will run it after we sort out this card reader issue.
That Kingston card reader should need no other software other than it’s USB driver it will install when first plugged in.
So lets use Geek uninstaller (or Revo uninstaller) to remove USB2.0 Card Reader Software
If you no longer have Geek uninstaller we used last time we removed stuff from your PC here is how to get and run it.
Please go HERE and download Geek Uninstaller portable and save it to somewhere you can find later. Now use you favorite Unzip application to extract the zipped file from the download. This should create a new folder that contains a Geek.exe file which you can now double left click to open the program.
Optionally you can create a desktop shortcut by right clicking the Geek.exe file and choose “Send to” from the drop down menu. This will give you a shortcut icon on the desktop for future use of this handy application.
You can safely ignore any security pop ups that may appear before the program opens.
Either way you open it once Geek Uninstaller is running select the program you wish to uninstall by right clicking it and then choose “Uninstall” from the drop down menu.
[MEDIA=imgur]dvNuQMe[/MEDIA]
Follow and accept all uninstall options once the uninstaller begins.
It is recommended when removing any Antivirus/Security program, or if you have errors or difficulty removing any program to use “Force removal” to uninstall the program.
[MEDIA=imgur]m089MyG[/MEDIA]
Should you have any further difficulty removing any items please ask us for help
Once you have removed Realtek USB2.0 card reader can you reboot your computer and check that you can use your Kinsgton card reader as per normal please?
Gus,
I retained Geek Uninstaller from last time.
I have uninstalled USB2.0 Card Reader Software as requested - no problem.
Rebooted PC and the Kingston Card Reader is functioning perfectly.
Hi Roger, is your right click function now also working correctly?
I will be away from my PC for a couple of days, please respond when you can about your right click function, and as soon as I can will post the small fix. If all remains good will then clean up our tools.
Hi Roger, well done on you finding the culprit. Fixing it was easy once we knew the cause
Sorry about the delay but am back now so lets do the fix.
Please left click on the attached Fixlist.txt file at the bottom of this post. On the dialogue box that opens click “Save File” and then “OK”
[MEDIA=imgur]vzol8OV[/MEDIA]
Select a location then save the file. IMPORTANT the fixlist.txt file must be in the same location as the FRST program otherwise the fix will not work.
[MEDIA=imgur]pjsQ8XB[/MEDIA]
To run the fix right click the FRST icon and choose “Run as Administrator” then click on “Fix”
[MEDIA=imgur]cp0349X[/MEDIA]
Depending on the amount of data to be moved it may take a few minutes to complete, and the computer may reboot. When the fix is complete and/or the computer has rebooted the “Fixlist.txt” file you created will be renamed “Fixlog.txt”
Please COPY and PASTE the contents of this new file in your next post:slight_smile:
Once I check your posted Fixlog we shall tidy your desktop by removing our tools we used.
Gus,
Please see below report as requested.
[HEADING=1]Fix result of Farbar Recovery Scan Tool (x64) Version: 02.01.2018
Ran by Roger (04-01-2018 16:34:12) Run:3
Running from C:\Users\Roger\Desktop
Loaded Profiles: Roger (Available Profiles: Roger)
Boot Mode: Normal[/HEADING]
fixlist content:
Start
CreaterestorePoint:
CloseProcesses:
HKU\S-1-5-21-1680508398-4254546052-4236040641-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.google.co.uk/
SearchScopes: HKLM → {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 → {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
ShellIconOverlayIdentifiers: [00asw] → {472083B0-C522-11CF-8763-00608CC02F24} => → No File
Task: {0B03AE65-CE05-46C8-8356-64B6980EA2AE} - System32\Tasks\Adobe Acrobat Update Task => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2017-09-27] (Adobe Systems Incorporated)
Task: {239C021D-A82E-4198-8466-C07A768877BB} - System32\Tasks\Tweaking.com - Windows Repair Tray Icon => C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\WR_Tray_Icon.exe [2017-05-02] (Tweaking.com)
Task: {2E426580-5E77-4259-BCC2-AD2A7CBEEEDC} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpda teService.exe [2017-12-12] (Adobe Systems Incorporated)
Task: {3C37137B-72FE-4B7C-87AD-390719FF8D66} - System32\Tasks\CCleaner Update => C:\Program Files\CCleaner\CCUpdate.exe [2017-12-13] (Piriform Ltd)
Task: {E4693233-7541-47CF-A605-C92EBFD47BEF} - System32\Tasks\CCleanerSkipUAC => C:\Program Files\CCleaner\CCleaner.exe [2017-12-13] (Piriform Ltd)
Task: {F29D109D-DBD8-425A-83B4-7DB78FBDEBB5} - \TechUtilities → No File <==== ATTENTION
AlternateDataStreams: C:\ProgramData\TEMP:A31FAD21 [163]
Emptytemp:
Reboot:
End
Restore point was successfully created.
Processes closed successfully.
HKU\S-1-5-21-1680508398-4254546052-4236040641-1001\Software\Microsoft\Internet Explorer\Main\Start Page => value restored successfully
“HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes{0633EE93-D776-472f-A0FF-E1416B8B2E3A}” => removed successfully
HKLM\Software\Classes\CLSID{0633EE93-D776-472f-A0FF-E1416B8B2E3A} => key not found
“HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes{0633EE93-D776-472f-A0FF-E1416B8B2E3A}” => removed successfully
HKLM\Software\Wow6432Node\Classes\CLSID{0633EE93-D776-472f-A0FF-E1416B8B2E3A} => key not found
“HKLM\Software\Microsoft\Windows\CurrentVersion\Ex plorer\ShellIconOverlayIdentifiers\00asw” => removed successfully
HKLM\Software\Classes\CLSID{472083B0-C522-11CF-8763-00608CC02F24} => key not found
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon{0B03AE6 5-CE05-46C8-8356-64B6980EA2AE} => could not remove key. ErrorCode1: 0x00000002
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks{0B03AE6 5-CE05-46C8-8356-64B6980EA2AE} => could not remove key. ErrorCode1: 0x00000002
C:\Windows\System32\Tasks\Adobe Acrobat Update Task => moved successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Adobe Acrobat Update Task => could not remove key. ErrorCode1: 0x00000002
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon{239C021 D-A82E-4198-8466-C07A768877BB} => could not remove key. ErrorCode1: 0x00000002
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks{239C021 D-A82E-4198-8466-C07A768877BB} => could not remove key. ErrorCode1: 0x00000002
C:\Windows\System32\Tasks\Tweaking.com - Windows Repair Tray Icon => moved successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Tweaking .com - Windows Repair Tray Icon => could not remove key. ErrorCode1: 0x00000002
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain{2E42658 0-5E77-4259-BCC2-AD2A7CBEEEDC} => could not remove key. ErrorCode1: 0x00000002
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks{2E42658 0-5E77-4259-BCC2-AD2A7CBEEEDC} => could not remove key. ErrorCode1: 0x00000002
C:\Windows\System32\Tasks\Adobe Flash Player Updater => moved successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Adobe Flash Player Updater => could not remove key. ErrorCode1: 0x00000002
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Boot{3C37137B-72FE-4B7C-87AD-390719FF8D66} => could not remove key. ErrorCode1: 0x00000002
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks{3C37137 B-72FE-4B7C-87AD-390719FF8D66} => could not remove key. ErrorCode1: 0x00000002
C:\Windows\System32\Tasks\CCleaner Update => moved successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\CCleaner Update => could not remove key. ErrorCode1: 0x00000002
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain{E469323 3-7541-47CF-A605-C92EBFD47BEF} => could not remove key. ErrorCode1: 0x00000002
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks{E469323 3-7541-47CF-A605-C92EBFD47BEF} => could not remove key. ErrorCode1: 0x00000002
C:\Windows\System32\Tasks\CCleanerSkipUAC => moved successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\CCleaner SkipUAC => could not remove key. ErrorCode1: 0x00000002
“HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain{F29D109 D-DBD8-425A-83B4-7DB78FBDEBB5}” => removed successfully
“HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks{F29D109 D-DBD8-425A-83B4-7DB78FBDEBB5}” => removed successfully
“HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\TechUtil ities” => removed successfully
C:\ProgramData\TEMP => “:A31FAD21” ADS removed successfully
=========== EmptyTemp: ==========
BITS transfer queue => 0 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 105584905 B
Java, Flash, Steam htmlcache => 1806 B
Windows/system/drivers => 0 B
Edge => 0 B
Chrome => 159819 B
Firefox => 19974898 B
Opera => 0 B
Temp, IE cache, history, cookies, recent:
Users => 0 B
Default => 0 B
Public => 0 B
ProgramData => 0 B
systemprofile => 0 B
systemprofile32 => 128 B
LocalService => 0 B
NetworkService => 0 B
Roger => 326342145 B
RecycleBin => 0 B
EmptyTemp: => 431.1 MB temporary data Removed.
Hello Roger, all looks good, lets clean up the mess we made and close this thread. Thank you again for finding the culprit and when using CCleaner do remember not to use the registry cleaner component of it. If you are unsure about items like you disabled before always choose disable because it’s reversible, and not maybe permanent like when you delete something. Thanks to @phillpower2 for his expertise as well
Please go HERE and download Delfix Save it to your desktop.
Right click the new Delfix desktop icon [MEDIA=imgur]3gArQoZ[/MEDIA] and then click “run as administrator”
Place a tick in the following checkboxes
[ol]
[li]Remove disinfection tools[/li][li]Create registry backup[/li][li]Purge system restore[/li][li]Then select “Run”[/li][/ol]
[MEDIA=imgur]tdR6h0N[/MEDIA]
Delfix will remove the tools used to clean your PC and remove itself. When finished a .txt file will display on your desktop. A copy of this file will be also located as C:\Delfix.txt.
No need to post the log it makes, just let me know if any tools weren’t removed:thumbsup:
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ops:. Can you please run the FRST fix again as you just did but use this fixlist (attached) then post the new fixlog as you did
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