DVD/CD Drives

[roger_hawke]

I have four drives connected to my PC. (3 DVD and 1CD)
Device Manager indicates that all four are working properly.
(Note sure if I have posted in right section?)

Just noticed that problem is also with “C” AND “G” DRIVES.

Please see attached screenshot, which explains my problem.

[veeg]

Hello

Hopefully some of our members will chime in soon.

@phillpower2 @georgeks

[phillpower2]

Hello roger hawke,

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

[roger_hawke]

phillpower2,
Hope this is what you require?

http://speccy.piriform.com/results/TCIqhoVZnxpvbCPjtpMqdG3

[phillpower2]

Speccy is detecting each device and also says that they are working.

Have you tried starting in Safe Mode to see if you can access the devices.

Have you installed any new software just previous to this happening, any Windows updates etc

[roger_hawke]

phil’,
Tried Safe Mode - problem still exists.
Installed Windows updates 16/12.
Only noticed this problem today - so it may have been present for some time.

[phillpower2]

Do you have any restore points previous to 16/12.

[roger_hawke]

Afraid not phil’.
Earliest restore point is 16/12.

[phillpower2]

Earliest restore point is 16/12.

Wonder if that`s the only coincidence or if also when this problem first arose.

To see if this is a Windows issue download then run the Windows All in One Repair (free) from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

[roger_hawke]

phil’,
Did what you required - I must admit I did forget the part about unplugging PC and taking out battery. (Was this important?)
Are you expecting a report, if so where do I find it??

[phillpower2]

I must admit I did forget the part about unplugging PC and taking out battery. (Was this important?)

New one on me so not sure where it says to remove any battery.

Any change at all.

Any repair logs should be found in C:\ Program Files\Tweaking.com\Windows Repair (All in One)\Logs

[roger_hawke]

Okay phil’ found the reports.

[phillpower2]

Any change at all.

You missed answering the above for us

[roger_hawke]

No change phil’.
Unplugging PC etc. was first step of Tweaking.com. (Do a proper power reset first)

[phillpower2]

This is odd as it does not appear to be a Windows problem and at the same time SATA HDDs and optical drives are not normally affected by the same fault, unless it is motherboard related.

Have you tried inserting a disk into each of the optical drives to see if they work.

NB: I honestly wasn’t aware of removing any battery.