Download issues on brand new PC

[Sl00ver]

CPL cause even if the quality would of course be less than directly to the modem, it’s still an ethernet connection so that’s kinda weird.

No it is not

I’m pretty sure it is lol. Like I said I understand what Bruce said and I was wrong saying “it’s almost the same thing”. The data doesn’t flow very well through all the cables of the apartment but I still receive data over cable and not via wireless signals, that’s the difference between Ethernet and WiFI. My other roommate that uses this CPL had 0 issues with it. Even if the download speed is inferior to what you would have by directly plugging your PC to the modem, plugging it to the CPL through Ethernet still offers a more stable connection than using WiFi.

are you connecting to the 2.4 or the 5GHz via wifi

It’s set up to 5GHz I think. With this modem we don’t have 2 different signals that we can connect to but I think you can like set it up yourself using the app and by default it should be 5Ghz.

Have you checked for any newer drivers for the Wi-Fi adapter?

Yes I made sure to install the latest version.

The reviews for the TP Link suggest it gives slow speeds for those people.

I have still a faster speed compared to when I’m using the USB adapter and like I said it works fine on the other PCs, that’s what I find so strange :unsure:

[Sl00ver]

It’s set up to 5GHz I think. With this modem we don’t have 2 different signals that we can connect to but I think you can like set it up yourself using the app and by default it should be 5Ghz.

Okay so I just saw that on Videotron’s website :
Your Helix Fi gateway is smart: it will automatically choose the most appropriate radio frequency (2.4 GHz or 5 GHz). Each frequency has its benefits.

[ul]
[li]The 2.4-GHz frequency provides better coverage and can easily travel through matter (e.g., walls or large obstacles).[/li][li]The 5-GHz frequency is less affected by interference, which can be caused by things like microwaves. It’s also up to three times faster than the 2.4-GHz frequency.[/li][/ul]

The thing is I can’t really see on the app at which frenquency it’s set up but I guess it’s at 5GHz if I can download at 40MB/s on my laptop from my room.

I saw that on more expensive WiFi cards on Amazon it is specified that it is compatible with the 5GHz frequency, while on the adapter that I bought it isn’t (even if it doesn’t really say that it’s only for 2.4GHz tho).

However since I have the issue where the USB adapter of my friend works on every PC except my desktop one, I am still not really sure that the problem directly comes from the PCIe adapter that I have, so I can’t decide to spend money on a new one yet …

[PeterOz]

fine on the other PCs

are other pc’s running win 11

[Sl00ver]

are other pc’s running win 11

Yes

[Sl00ver]

Okay so I probably figured out what the issue is. Reading Videotron’s description I thought that the modem provides only one signal ( either 2.4 or 5 GHz) depending on the situation. Instead, I think it provides both signals, and the PC that connects to the WiFi chooses one signal. So I checked the infos of the WiFi I am connected to and it shows 2.4GHz while on the other PCs it shows 5GHz. When I tried the USB adapter of my friend, the WiFi that I was connected to was already set up to 2.4GHz, I should have forgotten it and then reconnect.

So basically my Network Adapter only works with 2.4GHz and to solve the issue I can buy another Adapter that works with 5GHz.

[Bruce]

look forward to the outcome. (y)

2.4GHz vs 5GHz both have their pro’s and con’s.
basically 2.4 has better penetration and travels further and 5 is faster but doesn’t go through walls well.

[Bruce]

@Sl00ver - any progress?

[Sl00ver]

oh yeah I just bought another adapter that supports 5GHz and it works just fine !

[Bruce]

cool - thanks for the update.
I’ll closed this now as solved.