New Ethernet cabling installed at home - download speeds slower than upload speeds

[Mandeep_Sheera]

Hello everyone.

First time user from the UK on this forum.

I’m looking for some answers to my issue as described in the title of my post.

I’ve just had brand, new Ethernet cabling (CAT 6) installed in my house today.

It all looks fine but I don’t know if the installer has done things correctly.

Reason being:-

1. My network switch clearly indicates gigabit speeds as the lights are showing up as green.
2. But the main issue is that the download speeds are slower than the upload speeds.
3. I don’t know why this is happening so could it be that the new CAT 6 cable was bent when it was installed?
4. Should the network cabling be bent or not? And if it has been bent during an installation, will this cause the slower download speeds?
5. If it turns out that this is indeed the case, then it’s down to the installer to correct this. Or to undo his work so that I can ask someone else to do the work correctly for me.

All ideas and answers will be welcome.

Thank you. Much appreciated. Mandeep.

[Malnutrition]

Welcome to PCHF

Please download MINITOOLBOX and run it.

Checkmark following boxes:
Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Click Go and Attach the log in your reply.

@Rustys @Bruce @PeterOz

[Mandeep_Sheera]

Hello @Malnutrition. Hold on. I will do. Will post the results shortly.

[Mandeep_Sheera]

Welcome to PCHF

Please download MINITOOLBOX and run it.

Checkmark following boxes:
Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Click Go and Attach the log in your reply.

@Rustys @Bruce @PeterOz

Here is the log as requested. Thank you.

[Malnutrition]

Remove with GeekUninstaller the following items.

Advanced SystemCare (HKLM-x32...\Advanced SystemCare_is1) (Version: 15.6.0 - IObit)
Driver Booster 10 (HKLM-x32...\Driver Booster_is1) (Version: 10.0.0 - IObit)
IObit Software Updater (HKLM-x32...\IObit Software Updater_is1) (Version: 4.6.0.264 - IObit)
IObit Uninstaller 11 (HKLM-x32...\IObitUninstall) (Version: 11.5.0.3 - IObit)

---

Reset your network via this method. Click here.

---

Have a look at this guide, to see if it helps if the reeset does nothing.

https://pchelpforum.net/r/how-to-speed-up-your-internet-connection.121/

---

Attach a screen shot of a speed test at these two sites.

https://testmy.net/

https://www.speedtest.net/

[Mandeep_Sheera]

I’ve done everything as you’ve suggested. Speed test results attached for your perusal. I’m still puzzled to be honest as the results of the speed test are too varied to make any conclusions. Unless you can please tell me more. Thank you.

[Mandeep_Sheera]

[ATTACH type=“full”]10740[/ATTACH][ATTACH type=“full”]10741[/ATTACH]

[Mandeep_Sheera]

Full images attached in my last reply above if you can’t see the thumbnails clearly in my reply. Thanks.

[Malnutrition]

Speeds are not bad at all, what is it you are paying for?

[Mandeep_Sheera]

I’m paying for 1GB download and upload speeds. 1GB FTTP. Thanks.

[Malnutrition]

I personally think your computer is fine, not sure anyone will ever get the advertised speeds they pay for. You might just want to take this up with your internet provider. I have tagged a couple others in this thread, perhaps they will be able to add something here.

If you are just streaming movies and checking emails and even doing some gaming, you should be fine with the speeds you are getting.

I am not sure if DriverBooster perhaps updated your network driver, and that is a possible issue… You might go to your pc manufacturer site and reinstall your ethernet driver. [COLOR=rgb(184, 49, 47)]Intel(R) 82579LM Gigabit Network Connection

Attach a new minitoolbox log as well please. Perhaps someone else will have something to add.[/COLOR]

[Mandeep_Sheera]

I’ve just tried two different ethernet cables and plugged them into the PC.

The download speeds are too low. Nearly 260mb download and full whack 920mb upload speeds.

Clearly something isn’t right here. This is too much of a big difference. Or am I thinking wrong here? Thanks.

[Malnutrition]

Like I say, I personally think the computer is fine. Please re run and post a new minitoolbox log, I have tagged some extra eyes to take a look here.

@Rustys @Bruce @PeterOz

They like to see a Speccy log, post that along with fresh Minitoolbox log please.

Speccy Scan.
[ul]
[li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]

[Mandeep_Sheera]

Like I say, I personally think the computer is fine. Please re run and post a new minitoolbox log, I have tagged some extra eyes to take a look here.

@Rustys @Bruce @PeterOz

They like to see a Speccy log, post that along with fresh Minitoolbox log please.

Speccy Scan.
[ul]
[li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]

Thanks for your reply.

New, updated Mintitoolbox log attached. And Speccy log too. (via the link). Look forward to your thoughts. Thanks.

Speccy link - http://speccy.piriform.com/results/o...q5uD2GK1HIQUMx

[Bruce]

@Mandeep Sheera - those bends in the ethernet cable are fine, and normal. easily within tolerances.
plus, cable issues don’t just affect one speed, like downloads, it would affect up and down speeds,

download speeds at work, I get 200Mbps and at home, 50Mbps - so your nearly 300Mbps is bloody fantastic by Australian standards.

do you know what were the speeds before the cable work was done?

+1 with Mal - you never get the advertised plan speeds and they fluctuate wildly at different times of the day. even FTTP, unless dedicated, is shared with others in the building, street, neighbourhood.