Ethernet not connected

[Rustys]

Could be that port can wait and see if the same thing happens on this port and if you connect another device to that port having issues does it replicate on that device?

[Penfold7]

I was using the port that the powerline adapter was previously using with no issues. I’ve also used other ports on the router, but same things happen …

[Rustys]

Just that one device and or others as well?

[Penfold7]

Just the TV. The sky q box is connected to port 1, with one of the cat6 cables. Never has any issue. I’ve swapped previously between ports 2 and 4 with the TV, with a cat6 and a cat5 cable. Port 3 was used with the powerline adapter with a cat6 cable previous with no issues. TV was fine till today in port 3, with the cat6 cable previously used for the powerline adapter Swapped to port 2 and again connected fine…

[Rustys]

Just to confirm no matter what port you use with the TV it has issues eventually.

[Penfold7]

I’ve never tried port 1 but 2,3,4 have all had issues eventually. The only time it’s not been an issue is with the cat5 cable I tried, this stayed connected for over a week, until I substituted with a different cat6 cable to test . It would be odd if 3 ports on router were faulty.

[Penfold7]

May be worth moving back to a cat5 and see what happens…

[Rustys]

What is the difference between the 2 cables? Besides 6 and 5.

Only other thing that I would suggest is to reset the TV network back to a factory state.

Pyro and Bruce may have other ideas.

[Penfold7]

Nothing as far as I know apart from the cat6 is 3m, the cat5 I used was 10m. Not sure if you can reset TV network back to factory without completely factory reset the TV, which I would be reluctant to do unless it is the final thing to try, as I have alot of personalized settings. I will have a look though.

[Pyro]

Do you have the ability to plug the TV into the modem and bypass the router completely?

[Penfold7]

It’s a combined DSL router. I’ve not got a separate modem. I can’t see any way of just resetting network settings on TV.

[Pyro]

I see,

Have you tried unplugging the modem for a couple minutes and then plugging it back in?

Are there any changes made to the modem? Port forwarding or the like?

[Penfold7]

Thanks. Yes, I’ve even factory reset it. It’s a pretty standard setup, for an ISP supplied router. Only changes are the splitting of the WiFi bands, and changing DNS servers from ISP to Google ones. Oddly all other devices connected either wired or wireless are fine apart from occasionally dropping my son’s phone off WiFi

[Penfold7]

The only issues the router has is it won’t update the firmware, and firmware date is stuck at 1 Jan 0001???

[Pyro]

Can you get me a model # off of the TV?

I can’t imagine that a cat 6 cable would cause any issues a cat5 wouldn’t, but worst case, if it works like that it is an option.

None of those changes concern me too much, maybe one of the other advisors sees something else though.

Can you get me the router model # as well? Wouldn’t hurt to look into that firmware issue as well.