New with no Internet

[PeterOz]

so word is ok now ?
You are working on the dell wifi - is it stable

[sbjdteam]

No problem whatsoever. I’m just grateful you’re still with me at all. smh
I don’t do any of this. I work and go to sleep 90% of the time. When I have spare time, I get on computer, watch Frasier on Hulu, read some headlines on Twitter and play Zoo Tycoon. I Never, ever click on anything in any areas to make changes. The computer does all that by itself.

I’ve never used Linux but someone who seems to know a lot about computers told me it’s the only way to stay away from Windows and Apple, which I would love to do. I don’t care about Apple I guess but I never want to see Windows again.

[sbjdteam]

so word is ok now ?
You are working on the dell wifi - is it stable

I just typed something on Word and when I went to save it, I noticed that “file type” was “web page.” So it Was me. I must have somehow clicked that when I saved something a month or so ago and it has just stayed clicked all this time and saved everything as a Web page. Does that sound right?

[sbjdteam]

I just typed something on Word and when I went to save it, I noticed that “file type” was “web page.” So it Was me. I must have somehow clicked that when I saved something a month or so ago and it has just stayed clicked all this time and saved everything as a Web page. Does that sound right?

And yes - I just opened the thing I just typed and it opened as Word since I changed the ‘file type’ to ‘Word Document’ instead of ‘Web Page.’ smh at my dang self.

[PeterOz]

Is internet stable
How many bars showing

[sbjdteam]

so word is ok now ?
You are working on the dell wifi - is it stable

Internet is stable for now. But it is most of the time. It’s just every now and then that it goes into the ‘have to diagnose and refresh’ mode. Except for last two weeks. Last two weeks it’s gone into it for a couple hours every day and I’ve had to diagnose and refresh every 30 seconds.

[sbjdteam]

Is internet stable
How many bars showing

3 right now. Usually it’s only 2 so this is great! Bet I could search for something and find it without the need for a bathroom/snack break!

[PeterOz]

That was on Bluetooth connection
The file you ran shows you are now on dell wifi connection

[PeterOz]

Do you know how to take a screenshot ?
Do you know how to find device manager
If no I will give instructions

[sbjdteam]

That was on Bluetooth connection
The file you ran shows you are now on dell wifi connection

So Wi-Fi is the better connection. I’m sure I was on it before. Maybe it went to Bluetooth when Dell had me remove the usb Wi-Fi’s and use the Dell built-in Wi-Fi.

[sbjdteam]

Do you know how to take a screenshot ?
Do you know how to find device manager
If no I will give instructions

I have to go. Our landlord died over holidays and kids are selling house. We have until 28th to move and I still haven’t found a place. Have an apt. to look at one in half an hour and it’s a half an hour drive. I don’t know how to take a screenshot but I think I can find Device Manager.

[PeterOz]

This should be your printer/scanner C4500- check if yes
Can you go to this site https://support.hp.com/au-en/drivers...series/3575173
Click on the + sign next to Diagnostic tool
Click on download and run
See if this fixes scanner

[PeterOz]

You go I will give instructions

[PeterOz]

Hi Sue
When you are up and going and ready let me know
We still have to confirm
1)network is stable in the new place.
2) Get scanner to work
3) get DVD to work.
Cheers
Peter

[Bruce]

@sbjdteam - we’ll close this for now.
when you get back online in the new place, private message a staff member and this thread will be re-opened.

good luck.