Can download some programs but then unable to install them

**jmarket** · 12-23-2016, 01:58 AM

You also only have a little over 10% of your system drive as free space, not saying it’s your issue here but it sure will help your system to remove some apps you don’t use.

**plodr** · 12-23-2016, 04:00 PM

You do know that you need a flash plugin for Internet Explorer and a different one for Firefox.

I suspect you keep trying to download the IE one and not the FF one.

Grab it from this link for non-IE browsers, except Chrome
[ICODE]http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_24_plugin.exe[/ICODE]
And just in case you need it, this will uninstall Flash
[ICODE]http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe[/ICODE]

**Rustys** · 12-28-2016, 06:16 AM

You can also do the download ans install form safe mode with networking.
or
Download in normal mode and install in safe mode.

**Kiredoryor** · 01-03-2017, 12:55 PM

Originally posted by Rustys

No they are not. They basically do the same thing.

Your security software could be blocking Flash player form being installed. Disable 360 Total Security and any other security software and then try the install again and see it that allows it to go through. If it does or does not then re-enable it.

I did try with 360 disabled but still have the same problem.
I’ll remove some programmes to free up space then try Revo.

**Kiredoryor** · 01-03-2017, 03:23 PM

I’m not sure which programmes I don’t need and can remove. There are loads of Microsoft ones there but I’ve no idea if they are doing anything useful!
Apart fron the Microsofy Office progs, the ones I do need are:
Basic PAYE Tools, Canon Printer & Navigator & Scan, Dropbox, Gimp, Samsung Kies & Smartswitch, VLC.
Can you tell me what is essential & I can get rid of the rest.

**Kiredoryor** · 01-03-2017, 03:38 PM

Originally posted by gus

Also you could download Revo from HERE and install it. That will tell us wether or not you can install software. If Revo installs open it and have a look in the list of software for Adobe flash or Shockwave in the list. If one or both are there uninstall them, and then try to reinstall flash.

EDIT POST, sorry I should have looked properly. It appears you already have Revo so see if the apps above are listed and if so use it to remove them.

Same problem with Revo. I can download but can’t install. I do already have Revo on this machine - downloaded July 2015 - but if I can’t install Revo it seems unlikely that I will be able to reinstall Flash.

**Rustys** · 01-03-2017, 05:09 PM

Originally posted by Kiredoryor

I’m not sure which programmes I don’t need and can remove. There are loads of Microsoft ones there but I’ve no idea if they are doing anything useful!
Apart fron the Microsofy Office progs, the ones I do need are:
Basic PAYE Tools, Canon Printer & Navigator & Scan, Dropbox, Gimp, Samsung Kies & Smartswitch, VLC.
Can you tell me what is essential & I can get rid of the rest.

What browser are you using to download Flash form the Adobe site?

Have you tried uninstalling form Programs and Features?

Before you click Download to download flash player Post a screen shot.

Let me go through the list and get back to you.

Originally posted by Kiredoryor

Same problem with Revo. I can download but can’t install. I do already have Revo on this machine - downloaded July 2015 - but if I can’t install Revo it seems unlikely that I will be able to reinstall Flash.

Since you have it do not worry about installing another version.

Did you have any luck with safe mode?

**plodr** · 01-03-2017, 05:10 PM

Revo Uninstaller portable
Revo Uninstaller Portable | PortableApps.com

Doesn’t require an install. You can run it off a stick or a folder on your desktop. All you have to do is unpack it.

If the computer refuses to do that then get someone else to unpack it from his/her computer onto a USB stick for you and use it from the stick.

**Rustys** · 01-03-2017, 07:24 PM

Originally posted by Kiredoryor

PrivaZer (HKLM...\PrivaZer) (Version: 3.0.12.0 - Goversoft LLC)

Defiantly remove PrivaZer is a cleaning program that can remove registry entries and other files that should not be messed with may have done so in turn causing they system to become unstable like it is now.

Do you have the Microsoft Vista disk for the system. Not system restore the actual Vista install disk.
If you do then will strongly suggest a repair install.

**jmarket** · 01-03-2017, 09:07 PM

Originally posted by plodr

Revo Uninstaller portable
Revo Uninstaller Portable | PortableApps.com

Doesn’t require an install. You can run it off a stick or a folder on your desktop. All you have to do is unpack it.

If the computer refuses to do that then get someone else to unpack it from his/her computer onto a USB stick for you and use it from the stick.

He already has Revo installed, listed in his previous log file. He hasn’t said he’s tried to use it?

**Kiredoryor** · 01-04-2017, 10:48 AM

Originally posted by plodr

You do know that you need a flash plugin for Internet Explorer and a different one for Firefox.

I suspect you keep trying to download the IE one and not the FF one.

Grab it from this link for non-IE browsers, except Chrome
[ICODE]http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_24_plugin.exe[/ICODE]
And just in case you need it, this will uninstall Flash
[ICODE]http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe[/ICODE]

That plugin seemed to do the trick. I was able to install flash player and all looked good until a notice came up saying “Adobe Flash Player 24.0 r0 has stopped working”

That was yesterday & I was going to attach the notice with a “view problem details” panel. I did a screenshot, cropped and saved as a jpg but for some reason I cannot attach it, in fact I can’t attach even a short txt file - I click ‘Upload a File’, select the file, click ‘open’ the file name appears & the ‘progress bar’ which stays at 0% then all disappears. Never had that problem before and attached the ‘progs.jpg’ file just a few minutes before - #35. rebooted PC but still can’t attach a file…

I reinstalled Flash today and the notice has not reappeared. How do I test if Flash is now actually working?

**Kiredoryor** · 01-04-2017, 10:57 AM

Sorry I’m being so slow following up on all your suggestions. I have to prepare, complete and submit Company Accounts to HMRC (IRS equiv) by tomorrow and that’s taking all my time! But I really do appreciate your help and I will follow up after that!
K

**Rustys** · 01-04-2017, 04:12 PM

Originally posted by Kiredoryor

I reinstalled Flash today and the notice has not reappeared. How do I test if Flash is now actually working?

The same way you did in Post # 27.

Originally posted by Kiredoryor

No clouds appeared in the animation below

[ATTACH]1178[/ATTACH]

or in the Adobe Test page

No problem waiting thank you for letting us know.

**jmarket** · 01-04-2017, 11:47 PM

Your Minitoolbox log shows errors in your Winsock which should be repaired,for Vista Winsock repairr go HERE or HERE.

**Malnutrition** · 01-06-2017, 12:06 AM

As Gus says there are issues with your Winsock lets start out by replacing them.

Download Winsock.reg and WinSock2.reg below.
Save them both to your desktop.
Right click them one at a time and select merge.

================================================== =========================================

Then from an elevated command prompt copy and paste the commands below one at a time hitting enter after each.
Hit the start button.
Type CMD.
Right click the icon that appears.
Select run as administrator.

Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Pol icy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Pol icy\Local /f
ipconfig /flushdns
netsh winsock reset catalog
netsh int ip reset c:\resetlog.txt
netsh int ipv4 reset
shutdown -r

================================================== =========================================

After the machine has rebooted, we really need to set a static ip on your machine. This way you get a permanent lease and do not have to deal with disconnections. You may notice it, you may not. But if this happens during a download whatever you download may end up being corrupted and not work.

From your logs:

Code:

Error: (12/08/2016 05:12:31 PM) (Source: Dhcp) (User: )
Description: Your computer has lost the lease to its IP address 192.168.1.125 on the Network Card with network address 00242C24744A.

Lease Obtained. . . . . . . . . . : 12 December 2016 11:43:50
Lease Expires . . . . . . . . . . : 12 December 2016 13:02:32

================================================== =========================================

Hit the start button type ncpa.cpl

[MEDIA=imgur]7nbTmOb[/MEDIA]

Right Click your connection, then select properties,

[MEDIA=imgur]Y6YGJqS[/MEDIA]

Select Internet Protocol Version 4, then Properties.

[MEDIA=imgur]Poy4YDl[/MEDIA]

Set your Default GateWay To: Default Gateway . . . . . . . . . : 192.168.1.1
Set your IP Address To : IPv4 Address. . . . . . . . . . . : 192.168.1.125
Set your Subnet Mask To: Subnet Mask . . . . . . . . . . . : 255.255.255.0
Set your Primary DNS To: … : 8.8.8.8
Set your Alternate DNS To: … : 8.8.4.4

[MEDIA=imgur]eImnGEm[/MEDIA]

Now we should reset FireFox and Internet Explorer to default settings. This tool will save all your bookmarks and passwords.

Download ResetBrowser To your desktop.
Now close all open browsers.
Right click and run as administrator.

[MEDIA=imgur]vwUeyaZ[/MEDIA]

Click on Reset Firefox– Allow completion.
Complete the same for internet explorer.
Now reboot your machine.
Tell me if you are able to download proper now.

Can download some programs but then unable to install them

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