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Originally posted by Malnutrition
Were the Speccy scan results and MTB log generated before or after you did the above steps.
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Any change in the behaviour since you did all of the above.
Were the Speccy scan results and MTB log generated before or after you did the above steps. -
Any change in the behaviour since you did all of the above.Originally posted by Malnutrition
Were the Speccy scan results and MTB log generated before or after you did the above steps.Comment
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It does seem to have improved it, though oddly the performance of my surface pro can be intermittentOriginally posted by phillpower2
It was done before. I did everything in the order you posted it
Anything else you would recommend I do? Any way you recommend to check for malware or anything like that that could be slowing it down?Comment
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It does seem to have improved it, though oddly the performance of my surface pro can be intermittentOriginally posted by phillpower2
It was done before. I did everything in the order you posted it
Anything else you would recommend I do? Any way you recommend to check for malware or anything like that that could be slowing it down?Comment
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Sorry but it was not me that suggested those steps.Originally posted by 7055
Can we have a new Speccy url and MTB log please.
Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed, thanks.Comment
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Sorry but it was not me that suggested those steps.Originally posted by 7055
Can we have a new Speccy url and MTB log please.
Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed, thanks.Comment
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From Speccy, things that we can see that are wrong;
Operating System
Windows 11 Home 64-bit
Computer type: Virtual
[COLOR=rgb(184, 49, 47)]Installation Date: 3/4/2025 3:04:33 AM
Windows is shown to be a recent install and a lazy one at that, called lazy as rather than it be done properly the system has just been allowed to work using Windows own generic drivers and random downloads, how it should have been done and for as to why is explained in my canned info below;
Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer [COLOR=rgb(184, 49, 47)]** or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.
The reason why this procedure is so important, the chipset is what enables the MB to be able to communicate with all the hardware + are the first drivers that Windows looks for on boot.
[COLOR=rgb(184, 49, 47)]** For OEM computers/notebooks such as Acer, Dell, HP and Lenovo etc you must only download drivers from their support page, OEMs may sometimes redirect users to a third party site such as AMD or Nvidea to obtain the latest drivers for their GPUs, this tends to be for high end gaming notebooks and desktops though.
Power Profile
Active power scheme: Balanced
Hibernation: Disabled
Turn Off Monitor after: (On AC Power): 10 min
Turn Off Monitor after: (On Battery Power): 5 min
Turn Off Hard Disk after: (On AC Power): 30 sec
Turn Off Hard Disk after: (On Battery Power): 30 sec
Suspend after: (On AC Power): 10 min
Suspend after: (On Battery Power): 5 min
Screen saver: Disabled
Balanced and the disabled Hibernation and to Never and screensaver are okay but some of those other settings could have been set by a lunatic, change them all to never, computers not in use should be just be turned off, less use of electricity + a computer turned off cannot misbehave.
Running: Malwarebytes Service
Running: McAfee WebAdvisor
There is evidence of there having been multiple AVs installed and then not correctly uninstalled.
Stopped: MBVpnTunnelService
Using a VPN stuffs up an internet connection at the best of times but it is worse when you are using a wireless connection.
Physical Memory
[COLOR=rgb(184, 49, 47)]Memory Usage: 77 %
The above is the main cause of your problems imho.
Your MTB log supports the above in the fact that Windows, Windows Defender and Firewall are all having issues and the high memory usage is a typical symptom of having multiple AVs or scraps of them left behind.
You have a fair bit of work to do and in all honesty I would start afresh.[/COLOR][/COLOR][/COLOR][/COLOR]Comment
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From Speccy, things that we can see that are wrong;
Operating System
Windows 11 Home 64-bit
Computer type: Virtual
[COLOR=rgb(184, 49, 47)]Installation Date: 3/4/2025 3:04:33 AM
Windows is shown to be a recent install and a lazy one at that, called lazy as rather than it be done properly the system has just been allowed to work using Windows own generic drivers and random downloads, how it should have been done and for as to why is explained in my canned info below;
Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer [COLOR=rgb(184, 49, 47)]** or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.
The reason why this procedure is so important, the chipset is what enables the MB to be able to communicate with all the hardware + are the first drivers that Windows looks for on boot.
[COLOR=rgb(184, 49, 47)]** For OEM computers/notebooks such as Acer, Dell, HP and Lenovo etc you must only download drivers from their support page, OEMs may sometimes redirect users to a third party site such as AMD or Nvidea to obtain the latest drivers for their GPUs, this tends to be for high end gaming notebooks and desktops though.
Power Profile
Active power scheme: Balanced
Hibernation: Disabled
Turn Off Monitor after: (On AC Power): 10 min
Turn Off Monitor after: (On Battery Power): 5 min
Turn Off Hard Disk after: (On AC Power): 30 sec
Turn Off Hard Disk after: (On Battery Power): 30 sec
Suspend after: (On AC Power): 10 min
Suspend after: (On Battery Power): 5 min
Screen saver: Disabled
Balanced and the disabled Hibernation and to Never and screensaver are okay but some of those other settings could have been set by a lunatic, change them all to never, computers not in use should be just be turned off, less use of electricity + a computer turned off cannot misbehave.
Running: Malwarebytes Service
Running: McAfee WebAdvisor
There is evidence of there having been multiple AVs installed and then not correctly uninstalled.
Stopped: MBVpnTunnelService
Using a VPN stuffs up an internet connection at the best of times but it is worse when you are using a wireless connection.
Physical Memory
[COLOR=rgb(184, 49, 47)]Memory Usage: 77 %
The above is the main cause of your problems imho.
Your MTB log supports the above in the fact that Windows, Windows Defender and Firewall are all having issues and the high memory usage is a typical symptom of having multiple AVs or scraps of them left behind.
You have a fair bit of work to do and in all honesty I would start afresh.[/COLOR][/COLOR][/COLOR][/COLOR]Comment
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start afresh as in like reinstall windows? If I take it to a professional, what should I tell them to do?Comment
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start afresh as in like reinstall windows? If I take it to a professional, what should I tell them to do?Comment
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You wonβt have to take it any where. @phillpower2 will step you through the processOriginally posted by 7055Comment
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You wonβt have to take it any where. @phillpower2 will step you through the processOriginally posted by 7055Comment
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Peter is correct in that you do not need to take this to anyone else, Microsoft have an easy to follow tutorial for you here
As is suggested there I would recommend the keep my files option, once done, avoid downloading and/or installing anything for as long as possible because that is the only way that you will know if you have the original performance back.
Let us know how it goes or if you have any questions along the way.Comment
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