Faulty driver

[dr.vlad_lup]

Hello guys. I have a problem with an HP Envy x360 2 in 1 laptop. After some updates i can no loger use the tablet mode on the laptop. When i flip the screen, the laptop goes into tablet mode but touchscreen doesn’t work. In device manager i have a foulty driver. I’ve tried everything i can think of: 3rd party driver update, drivers from hp and intel, drivers from web, updating bios, firmware, installing a fresh os, etc
I’m wondering if anyone else faced this problem and if there is a workaround. I can always send it to repair since is in warranty but first i thought i’d ask here and not wait a month for service.
Thank you all

[Malnutrition]

Welcome to PCHF

Let’s take a look and see what is going on here. These logs will give us an idea of what is going on with your system.

@Bastet @PeterOz @Bruce @xrobwx71

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Speccy Scan.

[ul]
[li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]

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MinitoolboxScan.

Please download MiniToolBox and save it to your desktop.
Run the program by right clicking on it and selecting Run as administrator.
When the program opens Select ALL
Click Go
Attach the log or copy and paste.

[dr.vlad_lup]

link from Speccy:

http://speccy.piriform.com/results/hwl8JgLtfzg4BQ0x7nmO5fL

And attached the minitool box file
Thank you

[dr.vlad_lup]

the file didn’t attach? i’ll try again

[Malnutrition]

If you can not get it to attach for one reason or the other, just send it to this site and send us the link.

[dr.vlad_lup]

https://www.mediafire.com/file/6sgyxbj5xalynxb/MTB.txt/file

Thank you. Here is the file

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Edit by Mal:

MiniToolbox log @PasteBin: Click ME

[Malnutrition]

Go Here Click Me.



Seems that windows 10 comes with this machine and HP does not officially support windows 11 so select like above.
Click the Blue Submit button.

Then use this tool offered by HP

[ATTACH type=“full” size=“1519x224”]14825[/ATTACH]

If that fails then under:
Driver-Keyboard, Mouse and Input Devices (9)
You will find:
[ul]
[li]Synaptics TouchPad Driver[/li][li]19.5.10.75 Rev.A[/li][li]24.1 MB[/li][li]Nov 30, 2018[/li][/ul]
Download and install this.

[dr.vlad_lup]

Already did all drivers from hp site. Did it again anyway as you suggested, nothing changed
I bought the laptop around 1 month ago and it came with windows 11 not 10

[dr.vlad_lup]

The thing is, when i bought it, everything worked well. After some updates i have in device manager the Intel Quick SPI Host Controller defaulted with the error the device cannot start (Code 10) status device power failure. And i tried getting the driver from hp, intel, and a 3rd party driver updater. I updated bios (found a newer version), and even tried a fresh OS install. The driver is still foully.

[Malnutrition]

[ICODE] Name: Intel(R) Quick SPI Host Controller - 51D0 Description: Intel(R) Quick SPI Host Controller - 51D0 Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da} Manufacturer: (Standard system devices) Service: IntelQuickSPI Device ID: PCI\VEN_8086&DEV_51D0&SUBSYS_8A28103C&REV_01\3&115 83659&0&86 Problem: : This device cannot start. (Code10) Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device. On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard. [/ICODE]

Hmm well I’ve been wrong before. lol Actually here is your machine.

You use the HP driver tool? Click Here Please.

Other than that. I have tagged some other people, hopefully one will come along soon.

[dr.vlad_lup]

Yeap. Used their tool and also searched manually for driver. Thank you very much for your help so far, let’s hope someone has a clue.

[xrobwx71]

After some updates

What updates? Windows update? Assuming it was fine before these updates?

installing a fresh os

What method did you use?

[dr.vlad_lup]

What updates? Windows update? Assuming it was fine before these updates?

What method did you use?

I couldn’t say exactlly what update because it’s my wife’s laptop and i noticed the problem after a while. The laptop is bought early november and it did a big update when configuring it and 1 small windows update after few days. Everything worked fine. The one i suspect is a big windows update around 2 weeks witch involved bios and firmware update, but i can’t be sure since she didn’t use tablet mode imediatlly after the update to see if it worked or not.
As for the fresh OS, i used my laptop to create a bootable media usb of the latest windows version.

[xrobwx71]

Did you boot from the USB or simply mount it and click the Setup.exe? Did you choose to keep your personal files and settings?

[dr.vlad_lup]

Did you boot from the USB or simply mount it and click the Setup.exe? Did you choose to keep your personal files

Boot from usb, fresh install, didn’t kept anything