Black screen in Lenovo notebook, servicing didn't help.

[Abricot]

I can’t turn on the notebook. I only hear mechanism working for awhile and then it goes off.

[Abricot]

I was able to turn on notebook yesterday finally, but late in the night. Today, it works normally.

[Malnutrition]

Sounds like

The screen went black and the strange, very loud sound started to get out from the notebook.

Sounds like you need to open the machine, check for loose connections, the fan rubbing against it’s case.

https://download.lenovo.com/consumer/mobiles_pub/v14_and_v15_hmm.pdf

[Abricot]

It only happened once. But I can try. Today it went black two times, second time after moving it.

[Malnutrition]

Yes, there is a definite hardware issue going on here.
Also, you need to purchase some more Ram for sure!! the system is falling flat due to resource constrictions.

[Abricot]

How to do that? Or can I clean more of the RAM?

[Malnutrition]

https://www.crucial.com/store/systemscanner

How did you fix the keyboard issue? You did a system restore?

You should redo the FRST fix from this post, and follow the instructions for autoruns carefully.

According to what I saw in the last speccy report, it was not completed.

[Abricot]

I restored the system to the state it was at 10 am a day before.

I couldn’t disable two last things in autoruns it showed that they do not exist.

This is the log:

[Malnutrition]

Copy the content of the code box below.
Do not copy the word code!!!
Right Click FRST and run as Administrator.
Click Fix once (!) and wait. The program will create a log file (Fixlog.txt).
Attach it to your next message.

start::
CreateRestorePoint:
HKU\S-1-5-21-2586770459-4169581623-2973125490-1001\...\Run: [sesvc] => "C:\Users\PC\AppData\Roaming\360se6\Application\components\sesvc\sesvc.exe" /b:1 /c:1 (No File)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\CodecPackTrayMenu.lnk [2023-01-25]
ShortcutTarget: CodecPackTrayMenu.lnk -> C:\Windows\SysWOW64\Codecs\TrayMenu.exe (Cole Williams Software Limited -> )
HKU\S-1-5-21-2586770459-4169581623-2973125490-1001\...\Run: [MicrosoftEdgeAutoLaunch_B47356396DDD0FAAE76D0ED141F5CEA2] => "C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --no-startup-window --win-session-start [3814968 2024-08-07] (Microsoft Corporation -> Microsoft Corporation)
HKU\S-1-5-21-2586770459-4169581623-2973125490-1001\...\Run: [sesvc] => "C:\Users\PC\AppData\Roaming\360se6\Application\components\sesvc\sesvc.exe" /b:1 /c:1 (No File)
HKLM\Software\Microsoft\Active Setup\Installed Components: [{8A69D345-D564-463c-AFF1-A69D9E530F96}] -> C:\Program Files\Google\Chrome\Application\127.0.6533.120\Installer\chrmstp.exe [2024-08-16] (Google LLC -> Google LLC)
FF Extension: (No Name) - C:\Program Files (x86)\Netscape\Navigator 9\extensions\netscape9migrator@flock.com [not found]
CHR DefaultSearchURL: Default -> hxxps://pl.search.yahoo.com/search?fr=mcafee_uninternational&type=E210PL91105G0&p={searchTerms}
CHR DefaultSearchKeyword: Default -> mcafee
Avast Update Helper (HKLM-x32\...\{19C3AB22-3718-4E4D-B203-242F5001565B}) (Version: 1.8.1579.3 - AVAST Software) Hidden
FirewallRules: [{4BC7B70C-B5E4-4D02-A891-8A469F7C1272}] => (Allow) C:\Users\PC\AppData\Roaming\Zoom\bin\airhost.exe => No File
FirewallRules: [{3456F3DD-E5F9-42D6-9451-72FC02201664}] => (Allow) C:\Users\PC\AppData\Roaming\Zoom\bin\airhost.exe => No File
CMD: sc stop "HPAppHelperCap"
CMD: sc stop "HPDiagsCap"
CMD: sc stop "HPNetworkCap"
CMD: sc stop "HPPrintScanDoctorService"
CMD: sc stop "HPSysInfoCap"
CMD: sc config "HPAppHelperCap" start= demand
CMD: sc config "HPDiagsCap" start= demand
CMD: sc config "HPNetworkCap" start= demand
CMD: sc config "HPPrintScanDoctorService" start= demand
CMD: sc config "HPSysInfoCap" start= demand
CMD: schtasks /Change /TN "EOSv3 Scheduler onLogOn" /Disable
CMD: schtasks /Change /TN "EOSv3 Scheduler onTime" /Disable
CMD: schtasks /Change /TN "MicrosoftEdgeUpdateTaskMachineCore{FC025B8A-D6FB-4E89-BCCB-25BB2A544254}" /Disable
CMD: schtasks /Change /TN "MicrosoftEdgeUpdateTaskMachineUA{18DB2535-B78E-4B29-8D05-9BCC5C531F29}" /Disable
CMD: schtasks /Change /TN "Opera scheduled Autoupdate 1674325752" /Disable
CMD: schtasks /Change /TN "VivaldiUpdateCheck-8fec06750b6fc3d1" /Disable
CMD: schtasks /Change /TN "GoogleSystem" /Disable
CMD: schtasks /Change /TN "GoogleUpdater" /Disable
CMD: schtasks /Change /TN "GoogleUpdaterTaskSystem129.0.6651.0{6942D0C8-177C-4C6F-B4F8-DC70FA7AC664}" /Disable
CMD: schtasks /Change /TN "HP Support Assistant" /Disable
CMD: schtasks /Change /TN "Firefox Background Update S-1-5-21-2586770459-4169581623-2973125490-1001 308046B0AF4A39CB" /Disable
CMD: schtasks /Change /TN "Firefox Default Browser Agent 308046B0AF4A39CB"  /Disable
CMD: schtasks /Change /TN "WarrantyChecker_DeviceScan" /Disable
CMD: schtasks /Change /TN "HP Print Scan Doctor" /Disable
CMD: schtasks /Change /TN "BitLocker Encrypt All Drives" /Disable
CMD: schtasks /Change /TN "BitLocker MDM policy Refresh" /Disable
CMD: schtasks /Change /TN "GatherNetworkInfo" /Disable
CMD: schtasks /Change /TN "RemoteApp and Desktop Connections Update" /Disable
CMD: schtasks /Change /TN "RemoteAssistance" /Disable
CMD: schtasks /Change /TN "RemoteAssistanceTask" /Disable
CMD: schtasks /Change /TN "FamilySafetyMonitor" /Disable
CMD: schtasks /Change /TN "FamilySafetyRefreshTask" /Disable
CMD: schtasks /Change /TN "XblGameSave" /Disable
CMD: schtasks /Change /TN "XblGameSave\XblGameSaveTask" /Disable


StartBatch:
cd %SystemRoot%\System32
lodctr /R
cd %SystemRoot%\SysWOW64
lodctr /R
winmgmt.exe /resyncperf
net stop pla
net start pla
net stop winmgmt
net start winmgmt
EndBatch:
Reboot:
end::

[Abricot]

This is it.

[Malnutrition]

Ok, now we can clean the graphics driver:

Ok, let’s do it this way. This will prevent windows update from installing drivers.

[ul]
[li]Open Notepad.[/li][li]Copy the code below, do not copy the word code.[/li][li]Paste into open notepad.[/li][li]Save to desktop as 456.reg[/li][li]Right click 456.reg and select merge.[/li][li]Reboot the computer for changes to take effect.[/li][/ul]

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate]
"ExcludeWUDriversInQualityUpdate"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching]
"SearchOrderConfig"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate\UpdatePolicy\PolicyState]
"ExcludeWUDrivers"=dword:00000001

---

---

Download DDU
Install, then boot into safe mode.
Run DDU and then remove your graphics driver only.
Boot back to normal mode, then install the graphics driver for your machine.
Optionally, go to the support site.
Get the latest driver for graphics card.
Install, then reboot.

---

---

Hd Tune scan.

Download HD Tune and save the file.
Install HD Tune and restart it after installation.
Then go to the tab Error Scan , select the hard drive you want to check and press Start .
The check can be quite time consuming take depends on the size of the hard drive check.
Take a screen shot of the result and save it.
Upload the image here.

Do Not tick the quick scan!!

---

Crystal Disk

Download and run CrystalDisk info standard edition from here
Run the program as admin, grab any screenshots and attach to your next reply for us.

---

---

---

[COLOR=rgb(184, 49, 47)]
You will still need to open the machine, if there are screws missing and loud sounds coming from the machine…[/COLOR]

[Abricot]

I can open, that’s fine. We can do it.

[Malnutrition]

Make sure you keep all screws in a coffee cup or something.

https://www.lenovo.com/us/en/glossary/how-to-fix-noisy-computer/

[MEDIA=youtube]gdeI2AjAywc[/MEDIA]

[Abricot]

Something changes last few days - from time to time the screen do not get back but I can move cursor and nothing works - and again, the only solution is to press the power button.

[Malnutrition]

For now go thru the steps, and clean your display driver, then test the SSD/HDD for issues, then its time to open and clean/reseat the components. That is what is left on the table.