windows explorer related functions suddenly become unresponsive randomly

[jing_liu]

i have had this issue for nearly a whole month, when using my laptop, all windows apps (ex: task bar, start menu, alt+tab, settings, task manager) suddenly stop responding and the only way i could get them to unfreeze is to ctrl+alt+del but the issue returns again shortly after. though i have noticed this issue seems to almost never happen when I’m using the laptop’s built in display. all my drivers are also up to date if that matters.

things i have tried that didn’t work include:
-restarting the device
-sfc /scannow command
-reinstalling and re-registering all windows apps via a command
-uninstalling display adapters and redownloading them on device manager

[veeg]

Hello

Download and post.. Download Speccy | Find your computer specs, free!

To post. CCleaner Support Community

[jing_liu]

Hello

Download and post.. Download Speccy | Find your computer specs, free!

To post. CCleaner Support Community

here it is

[COLOR=rgb(44, 130, 201)]Edit by phillpower2: Removed Speccy txt for security.[/COLOR]

[phillpower2]

You need to post the required url and not the txt, the url does not contain any personal data unlike the txt which among other things contains your Windows product key and thieves just love coming across such information.

When you next post, do not click on the Reply tab first, enter any info into the dialogue input box and when you are done just click on Post Reply like you have been doing, this will avoid you quoting every reply.

[jing_liu]

oh, sorry this was my first time using the forums and I made the mistake of not reading through all of the file, thanks for the heads-up.

http://speccy.piriform.com/results/nmluyalsCtPA8oo5ul2RJV4

[phillpower2]

No worries (y)
Power Profile
Active power scheme: [COLOR=rgb(226, 80, 65)]Balanced

When you want to do anything graphic intensive, gaming or watching videos etc you must change the Windows Power Plan to High Performance or your discrete GPU will not get enough power to be able to function and the notebook will revert back to using the video provided by the CPU.[/COLOR]

[jing_liu]

my laptop doesn’t have other power plans when i go to control panel, its only balanced. i tried using a cmd line to try and retore them but it didnt seem to do anything.

[jing_liu]

nevermind, i figured it out, now we’ll see if that fixes the issue.

[phillpower2]

It will sort any video problems that you were having but it will not undo any software changes that you made.

[jing_liu]

nope, the issue still persists, is there any other possible solutions besides reinstalling windows?

[phillpower2]

Download then run the Windows All in One Repair tool ( Free ) from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

The tool is Windows 11 compatible.

[jing_liu]

quick question, is this gonna delete any of my files? or possibly break my system if something goes wrong?

[phillpower2]

Quick answer, no.

It would hardly be responsible for any forum to go suggesting things that can cause such an outcome.

Last but not least, don`t do anything that you are not comfortable with and anything that you have not already got securely backed up elsewhere is stuff that you do not truly value.

[jing_liu]

i did the repair but the issue is still happening

[phillpower2]

You are out of options then.

Back up your data and then do a Windows reset, you can try the option of keeping all your data first but if that does not work you will have to use the keep nothing option.

Just a fyi, the above is the easiest option but if me I would save all the HP drivers to a small capacity flashdrive, download and save to a 16GB flashdive a free Windows 11 ISO and then clean install both so as to get rid of all the HP bloatware that the notebook is bundled with.