Update happen and computer won’t boot to windows no more.

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  • PeterOz
    PCHF Technical Response Team
    • Mar 2021
    • 4181

    #16
    Do you know the make and model of the computer E.G HP Dell etc
    Or the make and model of the motherboard - for drivers

    Then download the windows 10 tool – Minimum 8gig USB required

    Download Windows 10

    and use that to reinstall windows.

    Have only one drive connected

    *** NB A reinstall will delete all data from the drive***


    Here is an excellent youtube video on how to install win 10 from usb

    How To Install Windows 10 From USB - YouTube

    Before doing any install, it is a good idea to go to the support page for your system. Download the drivers you are going to need ie chipset, sound, video, wireless, etc. While win10 has a lot of native drivers, microsoft drivers are designed for ease of use and are NOT designed for any type of performance. Store these drivers on another usb or you can even just make a folder on your install usb when you are finished making the install usb. Copy the drivers into that folder.

    When you are finished with the install, then install your drivers. Install the chipset first then the rest of them. Reboot each time when prompted.

    Comment

    • ryan_pham
      PCHF Member
      • Apr 2022
      • 20

      #17
      Wow that seems like a lot and a bit complicated.. I will attempt but before then what will the option of the trying a different method to repair the problem would look like if you don’t mind me asking?

      Comment

      • PeterOz
        PCHF Technical Response Team
        • Mar 2021
        • 4181

        #18
        Watch the video first - it is dead simple
        The other option is download the same
        boot from usb
        2nd screen
        Pick repair instead of install

        Comment

        • ryan_pham
          PCHF Member
          • Apr 2022
          • 20

          #19
          I have watched the video, it is as you said. I would like to attempt the other option so far until then. If not worked I will attempt to fresh install of windows.

          Comment

          • PeterOz
            PCHF Technical Response Team
            • Mar 2021
            • 4181

            #20
            Ok look at the video
            At 2.06 on that screen it shows repair option on the bottom left

            Also if you do have to do a new install watch for when the computer reboots (2.56 on video) remove usb
            whilst it is rebooting otherwise it restarts the install again

            Comment

            • ryan_pham
              PCHF Member
              • Apr 2022
              • 20

              #21
              Okay, if those two don’t work is there an alternative or at that point I just need to get a warranty?

              Comment

              • PeterOz
                PCHF Technical Response Team
                • Mar 2021
                • 4181

                #22
                If repair fail
                New install
                New install fail
                Warranty
                Because it must be hardware related

                Comment

                • ryan_pham
                  PCHF Member
                  • Apr 2022
                  • 20

                  #23
                  Originally posted by PeterOz
                  If repair fail
                  New install
                  New install fail
                  Warranty
                  Because it must be hardware related
                  It seems like installing windows again has worked while repairing didn’t, thank you for saving my pc I ran into so much troubles these past couples weeks and you have lifted my stress off so much thank you thank you again.

                  Comment

                  • PeterOz
                    PCHF Technical Response Team
                    • Mar 2021
                    • 4181

                    #24
                    We need to finish off
                    Do you know the make and model of the computer E.G HP Dell etc
                    Or the make and model of the motherboard - for drivers

                    Comment

                    • ryan_pham
                      PCHF Member
                      • Apr 2022
                      • 20

                      #25
                      Originally posted by PeterOz
                      We need to finish off
                      Do you know the make and model of the computer E.G HP Dell etc
                      Or the make and model of the motherboard - for drivers
                      No I do not

                      Comment

                      • ryan_pham
                        PCHF Member
                        • Apr 2022
                        • 20

                        #26
                        Originally posted by PeterOz
                        We need to finish off
                        Do you know the make and model of the computer E.G HP Dell etc
                        Or the make and model of the motherboard - for drivers
                        I don’t know the model and the others so far but I can try to take a look, I know how to know the motherboards but for the rest I don’t know how to find out about it

                        Comment

                        • PeterOz
                          PCHF Technical Response Team
                          • Mar 2021
                          • 4181

                          #27
                          [HEADING=3]Can you Download and run and then post. Speccy - Free Download [/HEADING]
                          [HEADING=3]To publish a Speccy profile to the Web:[/HEADING]
                          [HEADING=3]In Speccy, click File, and then click Publish Snapshot.[/HEADING]
                          In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

                          Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

                          The last part of each URL is randomized, so only people you provide with the URL will be able to find your profile.

                          Comment

                          • ryan_pham
                            PCHF Member
                            • Apr 2022
                            • 20

                            #28
                            Originally posted by PeterOz
                            [HEADING=3]Can you Download and run and then post. Speccy - Free Download [/HEADING]
                            [HEADING=3]To publish a Speccy profile to the Web:[/HEADING]
                            [HEADING=3]In Speccy, click File, and then click Publish Snapshot.[/HEADING]
                            In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

                            Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

                            The last part of each URL is randomized, so only people you provide with the URL will be able to find your profile.
                            Okay I have done what you said, is there more to do? Only part I have not understood would be the last part.

                            Comment

                            • PeterOz
                              PCHF Technical Response Team
                              • Mar 2021
                              • 4181

                              #29
                              What the speccy report?

                              Comment

                              • PeterOz
                                PCHF Technical Response Team
                                • Mar 2021
                                • 4181

                                #30
                                Originally posted by ryan pham
                                Only part I have not understood would be the last part
                                What do you not understand ?
                                If it is the speccy report
                                Download and run then publish
                                Put the link here

                                Comment

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