Windows 7 Ultimate

[toreee]

Hi, im having problem with my laptop ACER aspire 4740. the system run very slow and I think I want to reformat the system application. anyone can assist?

[phillpower2]

Hello toreee,

Before going to the time and trouble of formatting and reinstalling Windows lets take a look and see if there is any alternative.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

[plodr]

Acer includes the ability to burn DVDs to restore the computer, reinstall a program or reinstall a driver.
All Programs/Acer/Acer eRecovery Management.

Did you burn the DVDs?

[phillpower2]

Any update for us toreee?

[phillpower2]

Any update for us toreee? If unreplied to within 48hrs this thread will be closed.

[toreee]

sorry for late reply as im away. will try to install the said application and post accordingly

[toreee]

http://speccy.piriform.com/results/kiDbX3oRBIjh2WdIvxkn5Do

[toreee]

Acer includes the ability to burn DVDs to restore the computer, reinstall a program or reinstall a driver.
All Programs/Acer/Acer eRecovery Management.

Did you burn the DVDs?

could not find the file

[plodr]

https://us-store.acer.com/erecovery/rcd

[phillpower2]

Will come back to the Speccy log after your next update.

Couple of potential problems, one we can help with and one possibly not.

Can I ask who installed Windows 7 Ultimate on the computer and from where the installation media was obtained.

[ul]
[li]Please download WVCheck by Artellos from one of the mirrors below;[/li]

Latest EXE Download
Latest EXE Download - Mirror
Latest ZIP Download

[li]After the download, run WVCheck.exe[/li][li]As indicated by the prompt, This program can take a while depending on your hard drive space.[/li][li]Once the program is done, copy the contents of the notepad file as a reply.[/li][/ul]

[toreee]

Can I ask who installed Windows 7 Ultimate on the computer and from where the installation media was obtained /QUOTE]

I bought from my younger sister..im not sure where she bought and what is in..thats why i want to format the pc because it takes hours for me to open and operate the laptop

[toreee]

this is the result

[toreee]

Am i doing right thing

[phillpower2]

The program cannot run because you are so low on free storage space on the HDD, this is one reason why you are having problems with the computer being so slow etc, the other problem is that you have two AV programs installed, I`m afraid that whoever installed Windows did so badly, the C: partition is way too small and on a 320GB HDD Windows should have been installed on its own 120GB partition.

Your HDD is also overheating due to the lack of free storage space.

Partition 1
Partition ID: Disk #0, Partition #1
Disk Letter: C:
File System: NTFS
Volume Serial Number: 48C0F584
Size: 41 GB
Used Space: 41 GB (99%)
Free Space: 311 MB (1%)

Status: Good
Temperature: 52 °C
Temperature Range: Warning (50 °C to 55 °C)

Antivirus
avast! Antivirus
Antivirus: Disabled
Company Name: AVAST Software
Product Version: 8.0.1482.0
Virus Signature Database: Up to date
Malwarebytes
Antivirus: Enabled
Virus Signature Database: Up to date

[toreee]

So do i need to format the pc or what the best thing should i do