Windows 7 Ultimate

[plodr]

You have no disks. If you format it, how will you get an operating system to install on it?

[phillpower2]

As plodr has said if you format the HDD you have no way of reinstalling Windows, two options, order the recovery media as also suggested by plodr or try and free up enough storage space on the HDD so that Windows can update.

Start by uninstalling any old games or unused programs and downloading then running the MBAM uninstall tool, download here once done, go to step two below;

Please download MINITOOLBOX and run it.

Checkmark the following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Attach the results to your next reply for us please.

[toreee]

You have no disks. If you format it, how will you get an operating system to install on it?

can i install from external hard drive?

[toreee]

I have uninstall adobe c6 size 3gb but now when i restart the laptop cant switch on

[toreee]

https://us-store.acer.com/erecovery/rcd

How do i download and run theprogram

[phillpower2]

Tip
If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your last, edit your last post to include anything that you wish to add, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page.

can i install from external hard drive?

It should be possible on your computer as it is pretty modern spec, too soon for you to be worrying about reinstalling anything atm as you do not even have installation media.

I have uninstall adobe c6 size 3gb but now when i restart the laptop cant switch on

What happens exactly, uninstalling Adobe would not affect your hardware.

How do i download and run theprogram

On the notebook concerned you can do neither.

[toreee]

If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your last, edit your last post to include anything that you wish to add, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page.

Sorry about that

It should be possible on your computer as it is pretty modern spec, too soon for you to be worrying about reinstalling anything atm as you do not even have installation media.

I have other laptop or usb that can be use to download and install

What happens exactly, uninstalling Adobe would not affect your hardware.

I am not sure..after i have uninstall the program it prompt to restart then now it shows as what i attached.

Please assist

[phillpower2]

From my reply #17;

Start by uninstalling any old games or unused programs and downloading then running the MBAM uninstall tool, download here once done, go to step two below;

MBAM is shown to be causing you this latest problem, it was suggested a couple of days ago that it should be uninstalled using the correct procedure at the link provided, was this done.

Try restarting the computer while tapping the F8 key to see if you are able to get into Safe Mode only (No Networking) let us know the outcome.

Regarding a clean install, the problem that you have atm is that you do not have any Windows media and the computer being an OEM brand name means that you cannot download an ISO direct from Microsoft and that Acer are responsible for offering the end user support, that is where the recovery media that plodr mentions comes in, purchasing the appropriate Windows 7 recovery media (if still available) from Acer would be far less expensive than purchasing Windows 7 from Microsoft.

Also to keep in mind, there is a question mark over the legitimacy of the present Windows 7 Ultimate OS that is on the computer, with the computer powered down, take a look on the base of the computer for an OEM - Acer Microsoft Windows 7 product key sticker like the example in the attachment below, if not on the base, remove the main battery and check there as the stickers are sometimes placed there on notebooks so that they do not get worn away.

[toreee]

MBAM is shown to be causing you this latest problem, it was suggested a couple of days ago that it should be uninstalled using the correct procedure at the link provided, was this done.

i thought need to uninstall first then only run the tools

Try restarting the computer while tapping the F8 key to see if you are able to get into Safe Mode only (No Networking) let us know the outcome.

i have tried but still same error pop up

Also to keep in mind, there is a question mark over the legitimacy of the present Windows 7 Ultimate OS that is on the computer, with the computer powered down, take a look on the base of the computer for an OEM - Acer Microsoft Windows 7 product key sticker like the example in the attachment below, if not on the base, remove the main battery and check there as the stickers are sometimes placed there on notebooks so that they do not get worn away.

yes. I have it at my laptop

[phillpower2]

If you cannot even get into Safe Mode then you definitely have to have Windows 7 media.

What version of Windows 7 does it say on the sticker.

[toreee]

If you cannot even get into Safe Mode then you definitely have to have Windows 7 media.

i will try to get it..will try to download from other desktop pc

What version of Windows 7 does it say on the sticker

Windows 7 home

[phillpower2]

You can try using the product key off the notebook to download a Windows 7 ISO from here but I strongly suspect that you may be told to contact Acer.

[toreee]

You are right..it seem not working

[phillpower2]

To get the media from Acer you will need the SNID (serial number identification) see info here

There is another way of legally obtaining an ISO but it involves a bit of work, see info at HeiDoc.net here

[toreee]

To get the media from Acer you will need the SNID (serial number identification) see info here

yes I got it the SNID but what to do with the number

There is another way of legally obtaining an ISO but it involves a bit of work, see info at HeiDoc.net here

I will try to read and do it