Computer randomly crashes

[veeg]

Any updates for us?

[Shahzad]

Still crashing in SC2 and sometimes when I’m browsing the net. I ran the programs but only got the two attached log files.

Lets get some info from your machine, to get things rolling.

Step 1: Reset Host File

[ul]
[li]Click here to download RstHosts v2.0[/li][li]Save the file to your desktop.[/li][li]Right Click and Run as Administrator.[/li][li]Click on Restaurer, then click OK at the prompt.[/li][li]This will restore the default host file.[/li][li]Next Click on Creer Un Rapport.[/li][li]This will open a logfile, post that in your next reply.[/li][/ul]


Step 2: Autoruns Scan.

Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe
After the scan is finished then click on File>>>>>>>>>>>Save
The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option.
in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.


Step 3: HijackThis.

1- Please click HERE to download HijackThis.
2- Run the program.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy paste the log here.

[Shahzad]

Anybody have an idea of what’s wrong?

[phillpower2]

Just dropping in with a couple of observations while Mal and jmarket respectively are unavailable.

Not seeing any errors in your logs since August 30th 2017 the day before jmarket had you run MTB.

BitTorrent (HKCU...\BitTorrent) (Version: 7.10.0.43917 - BitTorrent Inc.)
You download torrents which is risky on its own but you are doing so without having any anti virus protection which is even worse.

First thing that I suggest you do is install a good free AV such as Avira or Microsoft Security Essentials and MBAM (free) update each program then have the AV and MBAM scan your computer, any problems let us know and one of the security experts will be along to help you.

Please do not post anything that is malware related in this thread as only the security experts are permitted to help remove malware and only over on the security forums.

[veeg]

Any updates for us?

[Shahzad]

Still crashing very consistently. I ran memtest86 and didn’t find any errors. I don’t think it’s the torrents because after formatting my computer it was still crashing even before I downloaded bittorrent.

One thing I did notice is that when it crashes during web browsing it’s usually when I’m watching a video. I’m guessing these crashes are related to my video card but I don’t know what I can do besides install the drivers again.

[Rustys]

Does it only crash while playing Star Craft II?

Have you tried running it in 32 bit?

Go to Options then Game Settings

[ATTACH]2869[/ATTACH]

Place a mark for 32-bit

[ATTACH]2870[/ATTACH]

You can also try running Scan and Repair then Check for Updates.

[Shahzad]

Yeah, I’m running in 32 bit mode and I ran the scan and repair option. Still crashing all the time.

My computer mostly crashes while I play SC2 but also when I browse the web and watch videos.

[Rustys]

Run CHKDSK using Command Prompt

I ran memtest86 and didn’t find any errors.

For how long and how many passes?

May pass the first one and or few then fail. When was the last time you cleared the dust form the system?

Have you gone through and made sure all the power and data cables are secure?

[Shahzad]

Run CHKDSK using Command Prompt

For how long and how many passes?

May pass the first one and or few then fail. When was the last time you cleared the dust form the system?

Have you gone through and made sure all the power and data cables are secure?

I can`t remember exactly but it took a couple of hours to complete. From what I remember there were 4 or 5 tests done.

I just ran CHKDSK but I`m not sure what to do afterwards

[jmarket]

Hi again

Can you please provide fresh BSOD logs? I want to make sure we’re not running across a hardware fault, which is seems to be.

Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.

Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version – SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.[/list]

Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder

Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions

[plodr]

Test the video card
Download FurMark - MajorGeeks

and 3 others mentioned here:
WhatSoftware • Unbiased Software Reviews for You

[Rustys]

I can`t remember exactly but it took a couple of hours to complete. From what I remember there were 4 or 5 tests done.

I just ran CHKDSK but I`m not sure what to do afterwards

Here is one way that you can pull the log to view it. You can also COPY and PASTE the contents from the TXT file into a post.

1. Press the Windows + R keys to open the Run dialog, type powershell.exe, and press Enter.
2. In PowerShell, copy and paste the command below, and press Enter.

get-winevent -FilterHashTable @{logname=“Application”; id=“1001”}| ?{$_.providername –match “wininit”} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

3. CHKDSKResults.txt file will be created on your desktop, that is the log file of your chkdsk scan results from Event Viewer.

[veeg]

Any updates for us?

[Shahzad]

Hi again

Can you please provide fresh BSOD logs? I want to make sure we’re not running across a hardware fault, which is seems to be.

Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.

Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version – SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.[/list]

Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder

Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions

Ok, I ran the program and attached the file.

My computer has been crashing less but it’s still happening consistently.