Ps/2 touchpad Does not respond but is detected by bios

[Saily]

have you by chance plugged either a wireless or wired mouse into the laptop.
If yes remove it and test.

i have tried that but it still didn’t work

[xrobwx71]

I am back at work from vacation/moving and won’t have as much time to respond as I did the last 2 days.
Please hang in there.

We have a few more people that may have some ideas I didn’t think of.

I want to check and see if Defender is blocking anything. Open an elevated Powershell. click Start, type Powershell, choose run as administrator. In the PS window copy and paste the following:
[ICODE]Get-MpThreat | Select-Object ThreatName, Action, Path, ThreatStatus, SeverityName | Export-Csv -Path "$env:USERPROFILE\Desktop\DefenderActions.csv" -NoTypeInformation; notepad.exe "$env:USERPROFILE\Desktop\DefenderActions.csv"[/ICODE]
Notepad should open please upload it in your next reply (unless its blank)

[xrobwx71]

I am back at work from vacation/moving and won’t have as much time to respond as I did the last 2 days.
Please hang in there.

We have a few more people that may have some ideas I didn’t think of.

I want to check and see if Defender is blocking anything. Open an elevated Powershell. click Start, type Powershell, choose run as administrator. In the PS window copy and paste the following:
[ICODE]Get-MpThreat | Select-Object ThreatName, Action, Path, ThreatStatus, SeverityName | Export-Csv -Path "$env:USERPROFILE\Desktop\DefenderActions.csv" -NoTypeInformation; notepad.exe "$env:USERPROFILE\Desktop\DefenderActions.csv"[/ICODE]
Notepad should open please upload it in your next reply (unless its blank)

[Saily]

I am back at work from vacation/moving and won’t have as much time to respond as I did the last 2 days.
Please hang in there.

We have a few more people that may have some ideas I didn’t think of.

I want to check and see if Defender is blocking anything. Open an elevated Powershell. click Start, type Powershell, choose run as administrator. In the PS window copy and paste the following:
[ICODE]Get-MpThreat | Select-Object ThreatName, Action, Path, ThreatStatus, SeverityName | Export-Csv -Path "$env:USERPROFILE\Desktop\DefenderActions.csv" -NoTypeInformation; notepad.exe "$env:USERPROFILE\Desktop\DefenderActions.csv"[/ICODE]
Notepad should open please upload it in your next reply (unless its blank)

Yeah it was blank

I’m not in a hurry please do take your time, good luck at work.

[Saily]

I am back at work from vacation/moving and won’t have as much time to respond as I did the last 2 days.
Please hang in there.

We have a few more people that may have some ideas I didn’t think of.

I want to check and see if Defender is blocking anything. Open an elevated Powershell. click Start, type Powershell, choose run as administrator. In the PS window copy and paste the following:
[ICODE]Get-MpThreat | Select-Object ThreatName, Action, Path, ThreatStatus, SeverityName | Export-Csv -Path "$env:USERPROFILE\Desktop\DefenderActions.csv" -NoTypeInformation; notepad.exe "$env:USERPROFILE\Desktop\DefenderActions.csv"[/ICODE]
Notepad should open please upload it in your next reply (unless its blank)

Yeah it was blank

I’m not in a hurry please do take your time, good luck at work.

[xrobwx71]

I was kinda hoping Defender blocked the driver in some way.

[xrobwx71]

I was kinda hoping Defender blocked the driver in some way.

[phillpower2]

Operating System
Windows 10 Pro 64-bit
Computer type: Notebook
[COLOR=rgb(184, 49, 47)]Installation Date: 6/4/2025 2:05:49 PM

Windows is shown to be a recent install and a lazy one at that, called lazy as rather than it be done properly the system has just been allowed to work using Windows own generic drivers, how it should have been done and for as to why is explained in my canned info below;
Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer[COLOR=rgb(184, 49, 47)] ** or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.
The reason why this procedure is so important, the chipset is what enables the MB to be able to communicate with all the hardware + are the first drivers that Windows looks for on boot.

[COLOR=rgb(184, 49, 47)]** For OEM computers/notebooks such as Acer, Dell, HP and Lenovo etc you must only download drivers from their support page, OEMs may sometimes redirect users to a third party site such as AMD or Nvidea to obtain the latest drivers for their GPUs, this tends to be for high end gaming notebooks and desktops though.

You need to start afresh but this time follow the exact steps as above, it will not fix anything that could be physically broken but it will et the computer up as it should be.

Side note, golden rule of troubleshooting is to disconnect any external USB storage devices, make sure that you do until you have done the required and only hook anything back up again when the issue is resolved.[/COLOR][/COLOR][/COLOR]

[phillpower2]

Operating System
Windows 10 Pro 64-bit
Computer type: Notebook
[COLOR=rgb(184, 49, 47)]Installation Date: 6/4/2025 2:05:49 PM

Windows is shown to be a recent install and a lazy one at that, called lazy as rather than it be done properly the system has just been allowed to work using Windows own generic drivers, how it should have been done and for as to why is explained in my canned info below;
Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer[COLOR=rgb(184, 49, 47)] ** or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.
The reason why this procedure is so important, the chipset is what enables the MB to be able to communicate with all the hardware + are the first drivers that Windows looks for on boot.

[COLOR=rgb(184, 49, 47)]** For OEM computers/notebooks such as Acer, Dell, HP and Lenovo etc you must only download drivers from their support page, OEMs may sometimes redirect users to a third party site such as AMD or Nvidea to obtain the latest drivers for their GPUs, this tends to be for high end gaming notebooks and desktops though.

You need to start afresh but this time follow the exact steps as above, it will not fix anything that could be physically broken but it will et the computer up as it should be.

Side note, golden rule of troubleshooting is to disconnect any external USB storage devices, make sure that you do until you have done the required and only hook anything back up again when the issue is resolved.[/COLOR][/COLOR][/COLOR]

[Saily]

Windows is shown to be a recent install and a lazy one at that, called lazy as rather than it be done properly the system has just been allowed to work using Windows own generic drivers, how it should have been done and for as to why is explained in my canned info below;

You need to start afresh but this time follow the exact steps as above, it will not fix anything that could be physically broken but it will et the computer up as it should be.

Side note, golden rule of troubleshooting is to disconnect any external USB storage devices, make sure that you do until you have done the required and only hook anything back up again when the issue is resolved.

I see, Thank you for letting me know, i’ll be doing a fresh install of Windows in a day and after following these steps I’ll get back to you.
please do let me know if there’s anything else i can do meanwhile !

[Saily]

Windows is shown to be a recent install and a lazy one at that, called lazy as rather than it be done properly the system has just been allowed to work using Windows own generic drivers, how it should have been done and for as to why is explained in my canned info below;

You need to start afresh but this time follow the exact steps as above, it will not fix anything that could be physically broken but it will et the computer up as it should be.

Side note, golden rule of troubleshooting is to disconnect any external USB storage devices, make sure that you do until you have done the required and only hook anything back up again when the issue is resolved.

I see, Thank you for letting me know, i’ll be doing a fresh install of Windows in a day and after following these steps I’ll get back to you.
please do let me know if there’s anything else i can do meanwhile !

[Saily]

I see, Thank you for letting me know, i’ll be doing a fresh install of Windows in a day and after following these steps I’ll get back to you.
please do let me know if there’s anything else i can do meanwhile !

İ did follow all the steps and have checked to make sure all the drivers are installed starting with the firmware then storage then the graphics drivers then the peripherals all from the manufacturer’s site (the lenovo support page for the p50) unfortunately the touchpad and track point options are still greyed out and they don’t work

[Saily]

I see, Thank you for letting me know, i’ll be doing a fresh install of Windows in a day and after following these steps I’ll get back to you.
please do let me know if there’s anything else i can do meanwhile !

İ did follow all the steps and have checked to make sure all the drivers are installed starting with the firmware then storage then the graphics drivers then the peripherals all from the manufacturer’s site (the lenovo support page for the p50) unfortunately the touchpad and track point options are still greyed out and they don’t work

[phillpower2]

İ did follow all the steps and have checked to make sure all the drivers are installed starting with the[COLOR=rgb(226, 80, 65)] firmware then storage then the graphics drivers
[/COLOR]

[COLOR=rgb(226, 80, 65)]
Do you mean chipset drivers.

Can we have a new Speccy url and a MTB log please.

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.

[COLOR=rgb(44, 130, 201)]Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed, thanks.[/COLOR][/color]

[phillpower2]

İ did follow all the steps and have checked to make sure all the drivers are installed starting with the[COLOR=rgb(226, 80, 65)] firmware then storage then the graphics drivers
[/COLOR]

[COLOR=rgb(226, 80, 65)]
Do you mean chipset drivers.

Can we have a new Speccy url and a MTB log please.

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.

[COLOR=rgb(44, 130, 201)]Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed, thanks.[/COLOR][/color]