Ps/2 touchpad Does not respond but is detected by bios

[Saily]

İ have a Thinkpad p50 and the touchpad used to work fine but after(i think) the computer showed a notification about how the battery cannot function due to normal wear and tear the mouse stopped working, and I’ve checked it in both windows and in the lenovo diagnostics panel and it shows that it is detected but the touchpad does not respond to touch or clicking mouse(above touchpad) buttons.
I’ve tried resetting bios to default and in windows I’ve tried reinstalling driver but nothing seems to help. Does anyone have any clue on why this could be happening?

İf you need anymore information please let me know.

[xrobwx71]

Yeah, we need a lot more information.

More info about your PC will help us diagnose.

Download Speccy.

Speccy - Free Download

How to post a Speccy shot
[HEADING=3]To publish a Speccy profile to the Web:[/HEADING]
[ol]
[li]In Speccy, click File, and then click Publish Snapshot.[/li][li]Click Yes in the Publish Snapshot dialog box to enable Speccy to proceed.[/li][li]Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.[/li][/ol]

[xrobwx71]

Yeah, we need a lot more information.

More info about your PC will help us diagnose.

Download Speccy.

Speccy - Free Download

How to post a Speccy shot
[HEADING=3]To publish a Speccy profile to the Web:[/HEADING]
[ol]
[li]In Speccy, click File, and then click Publish Snapshot.[/li][li]Click Yes in the Publish Snapshot dialog box to enable Speccy to proceed.[/li][li]Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.[/li][/ol]

[Saily]

Yeah, we need a lot more information.

More info about your PC will help us diagnose.

Download Speccy.

Speccy - Free Download

How to post a Speccy shot
[HEADING=3]To publish a Speccy profile to the Web:[/HEADING]
[ol]
[li]In Speccy, click File, and then click Publish Snapshot.[/li][li]Click Yes in the Publish Snapshot dialog box to enable Speccy to proceed.[/li][li]Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.[/li][/ol]

Thank you for letting me know.
Here’s the Speccy link: http://speccy.piriform.com/results/R...d16R5j4e3PGQxK

Do let me know if you need anything else

[Saily]

Yeah, we need a lot more information.

More info about your PC will help us diagnose.

Download Speccy.

Speccy - Free Download

How to post a Speccy shot
[HEADING=3]To publish a Speccy profile to the Web:[/HEADING]
[ol]
[li]In Speccy, click File, and then click Publish Snapshot.[/li][li]Click Yes in the Publish Snapshot dialog box to enable Speccy to proceed.[/li][li]Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.[/li][/ol]

Thank you for letting me know.
Here’s the Speccy link: http://speccy.piriform.com/results/R...d16R5j4e3PGQxK

Do let me know if you need anything else

[xrobwx71]

in windows I’ve tried reinstalling driver but nothing seems to help

Are you getting the driver from your Thinkpads page or from Windows Update?

[xrobwx71]

in windows I’ve tried reinstalling driver but nothing seems to help

Are you getting the driver from your Thinkpads page or from Windows Update?

[Saily]

Are you getting the driver from your Thinkpads page or from Windows Update?

Thinkpads page

[Saily]

Are you getting the driver from your Thinkpads page or from Windows Update?

Thinkpads page

[xrobwx71]

Please make a backup image of your drive before making any changes.

Download and install the latest firmware.

Reboot

Install the latest Intel Chipset Device Software for Windows 10 (64-bit) - ThinkPad P50, P70

Reboot

Once you complete the above, Open your Device Manager. You may have to drag the window to catch all the devices. Take a screenshot and post it in your next reply.

[xrobwx71]

Please make a backup image of your drive before making any changes.

Download and install the latest firmware.

Reboot

Install the latest Intel Chipset Device Software for Windows 10 (64-bit) - ThinkPad P50, P70

Reboot

Once you complete the above, Open your Device Manager. You may have to drag the window to catch all the devices. Take a screenshot and post it in your next reply.

[Saily]

Please make a backup image of your drive before making any changes.

Download and install the latest firmware.

Reboot

Install the latest Intel Chipset Device Software for Windows 10 (64-bit) - ThinkPad P50, P70

Reboot

Once you complete the above, Open your Device Manager. You may have to drag the window to catch all the devices. Take a screenshot and post it in your next reply

I’ve updated them, Here’s the screenshot after
[ATTACH type=“full” alt=“1749145014037.webp”]15447[/ATTACH]

[Saily]

Please make a backup image of your drive before making any changes.

Download and install the latest firmware.

Reboot

Install the latest Intel Chipset Device Software for Windows 10 (64-bit) - ThinkPad P50, P70

Reboot

Once you complete the above, Open your Device Manager. You may have to drag the window to catch all the devices. Take a screenshot and post it in your next reply

I’ve updated them, Here’s the screenshot after
[ATTACH type=“full” alt=“1749145014037.webp”]15447[/ATTACH]

[xrobwx71]

Does the pad work?

[xrobwx71]

Does the pad work?