Password reset and notification emails are now sending correctly.
If you recently requested a password reset, please check your inbox (and spam folder just in case).
You can now reset your password and log in as normal.
Welcome back to PCHF, and thank you for your patience during our migration process!
— The PCHF Team
Welcome to PC Help Forum!
You’re viewing our community as a guest.
That means you can browse posts, but can’t yet reply or start new topics.
Join us today — it's completely free!
As a member, you'll be able to:
✅ Get personalized tech support from trusted volunteers
🦠 Work one-on-one with our Malware Removal Specialists
Daiso / Seria / Can★Do (¥110) 精密ドライバー プラス00 Decent for one-off jobs; quality is OK but tips wear quicker.
Tokyu Hands / Don Quijote “Vessel TD-56” or individual +00 driver Mid-range, better steel and rotating caps.
Yodobashi / Bic Camera tool aisle Vessel, Hozan, Wiha (#00, #0, T5)
Daiso / Seria / Can★Do (¥110) 精密ドライバー プラス00 Decent for one-off jobs; quality is OK but tips wear quicker.
Tokyu Hands / Don Quijote “Vessel TD-56” or individual +00 driver Mid-range, better steel and rotating caps.
Yodobashi / Bic Camera tool aisle Vessel, Hozan, Wiha (#00, #0, T5)
Alright I’ve finally do it! Aw man my hopes were so high considering everything, I reseated the SSD and did the battery drain thing you mentioned (hopefully correctly) but it doesn’t seem to have changed anything. I even swear the SSD looked like it wasn’t seated properly, I perhaps should have taken pictures of the hardware but I don’t know if much comes across with pictures but basically I did both of those and nothing changed considering this, is there any hope that using recovery media from a USB will fix my problem? It’s the only thing I’ve got left to try but won’t be able to till next week
I realise now after re-reading your message that I didn’t plug back in the AC adapter after the battery drain, is that actually a crucial step? I think my laptop had plenty of battery left regardless
Daiso / Seria / Can★Do (¥110) 精密ドライバー プラス00 Decent for one-off jobs; quality is OK but tips wear quicker.
Tokyu Hands / Don Quijote “Vessel TD-56” or individual +00 driver Mid-range, better steel and rotating caps.
Yodobashi / Bic Camera tool aisle Vessel, Hozan, Wiha (#00, #0, T5)
Alright I’ve finally do it! Aw man my hopes were so high considering everything, I reseated the SSD and did the battery drain thing you mentioned (hopefully correctly) but it doesn’t seem to have changed anything. I even swear the SSD looked like it wasn’t seated properly, I perhaps should have taken pictures of the hardware but I don’t know if much comes across with pictures but basically I did both of those and nothing changed considering this, is there any hope that using recovery media from a USB will fix my problem? It’s the only thing I’ve got left to try but won’t be able to till next week
I realise now after re-reading your message that I didn’t plug back in the AC adapter after the battery drain, is that actually a crucial step? I think my laptop had plenty of battery left regardless
Disk 0 Online 0 B means the drive is answering but not presenting storage.
After a hard power-cycle and re-seat, if the capacity is still zero, treat it as a failed NVMe and invoke Lenovo warranty service.
Disk 0 Online 0 B means the drive is answering but not presenting storage.
After a hard power-cycle and re-seat, if the capacity is still zero, treat it as a failed NVMe and invoke Lenovo warranty service.
Disk 0 Online 0 B means the drive is answering but not presenting storage.
After a hard power-cycle and re-seat, if the capacity is still zero, treat it as a failed NVMe and invoke Lenovo warranty service.
Yeah it says exactly that unfortunately and I will invoke the warranty if nothing works but the help support asked me to do something that would wipe my data before taking it in for warranty (and while I do have most things backed up I don’t have everything so it would be a bit of a pain) is there any chance the recovery media works? I feel like I got so much hope from when the automatic windows update made my laptop work totally normally (connected to internet, all my data was there etc) that it makes me thing there isn’t some crazy issue but I really know nothing about this stuff
Disk 0 Online 0 B means the drive is answering but not presenting storage.
After a hard power-cycle and re-seat, if the capacity is still zero, treat it as a failed NVMe and invoke Lenovo warranty service.
Yeah it says exactly that unfortunately and I will invoke the warranty if nothing works but the help support asked me to do something that would wipe my data before taking it in for warranty (and while I do have most things backed up I don’t have everything so it would be a bit of a pain) is there any chance the recovery media works? I feel like I got so much hope from when the automatic windows update made my laptop work totally normally (connected to internet, all my data was there etc) that it makes me thing there isn’t some crazy issue but I really know nothing about this stuff
Okay bit of an update! I managed to get windows install media on a USB but looking over your post about that I’m a little confused. My laptop does detect the usb is in there but I don’t know how to do anything with the install media and when I select the USB from the boot menu it doesn’t do anything, you mentioned a “startup repair” option but I’m not sure where to find this. What do I do after I’ve got install media connected to the laptop?
Okay bit of an update! I managed to get windows install media on a USB but looking over your post about that I’m a little confused. My laptop does detect the usb is in there but I don’t know how to do anything with the install media and when I select the USB from the boot menu it doesn’t do anything, you mentioned a “startup repair” option but I’m not sure where to find this. What do I do after I’ve got install media connected to the laptop?
The SSD is electronically responsive (shows up in BIOS and diskpart),
But logically dead (0 B capacity, failed chkdsk, repeated corruption),
This points to firmware or controller failure of the SSD itself, not just OS or file-level issues.
Next Steps
Verify USB Boot Behavior
Plug in USB installer.
On boot, press F12 and explicitly select the USB stick.
When prompted, press a key to boot from USB.
If that doesn’t happen:
Code:
Recreate the USB with the Media Creation Tool.
Make sure the USB is formatted as FAT32 and supports UEFI boot.
Try Startup Repair
Once the Windows setup launches:
Code:
Click Next on the language screen.
Select “Repair your computer” (bottom-left).
Go to Troubleshoot > Advanced Options > Startup Repair.
This does not erase data.
3. If Startup Repair Fails
Code:
From the same “Advanced Options” menu, go to:
Command Prompt and run again:
diskpart
list disk
If still shows 0 B, data recovery is highly unlikely.
optional (But Risky): Data Recovery Attempt
Code:
Boot a Linux Live USB (Ubuntu).
From terminal: lsblk or sudo fdisk -l.
If you don’t see partitions or mountable volumes, the SSD controller is effectively bricked.
Final Recommendation
Code:
Since you've reseated the SSD and it's still showing as 0 B, you should now treat this as a failed NVMe and file a Lenovo warranty claim
.
If data recovery is critical:
Stop boot attempts immediately, and consider a professional recovery service.
Mention that it’s a Samsung OEM NVMe — they may attempt direct chip reads.
The SSD is electronically responsive (shows up in BIOS and diskpart),
But logically dead (0 B capacity, failed chkdsk, repeated corruption),
This points to firmware or controller failure of the SSD itself, not just OS or file-level issues.
Next Steps
Verify USB Boot Behavior
Plug in USB installer.
On boot, press F12 and explicitly select the USB stick.
When prompted, press a key to boot from USB.
If that doesn’t happen:
Code:
Recreate the USB with the Media Creation Tool.
Make sure the USB is formatted as FAT32 and supports UEFI boot.
Try Startup Repair
Once the Windows setup launches:
Code:
Click Next on the language screen.
Select “Repair your computer” (bottom-left).
Go to Troubleshoot > Advanced Options > Startup Repair.
This does not erase data.
3. If Startup Repair Fails
Code:
From the same “Advanced Options” menu, go to:
Command Prompt and run again:
diskpart
list disk
If still shows 0 B, data recovery is highly unlikely.
optional (But Risky): Data Recovery Attempt
Code:
Boot a Linux Live USB (Ubuntu).
From terminal: lsblk or sudo fdisk -l.
If you don’t see partitions or mountable volumes, the SSD controller is effectively bricked.
Final Recommendation
Code:
Since you've reseated the SSD and it's still showing as 0 B, you should now treat this as a failed NVMe and file a Lenovo warranty claim
.
If data recovery is critical:
Stop boot attempts immediately, and consider a professional recovery service.
Mention that it’s a Samsung OEM NVMe — they may attempt direct chip reads.
Make sure the USB is formatted as FAT32 and supports UEFI boot.
How would I do this?
Thanks so much for all the help for everything else, seems like at this point if the startup repair fails it is easier to just let the data go, I have to assume data recovery isn’t that cheap and the bulk of my files are backed up anyway so I guess I might just have to bite the bullet. Just unsure how to to get to the startup repair but I’ll try figure out the formatting thing
Make sure the USB is formatted as FAT32 and supports UEFI boot.
How would I do this?
Thanks so much for all the help for everything else, seems like at this point if the startup repair fails it is easier to just let the data go, I have to assume data recovery isn’t that cheap and the bulk of my files are backed up anyway so I guess I might just have to bite the bullet. Just unsure how to to get to the startup repair but I’ll try figure out the formatting thing
We process personal data about users of our site, through the use of cookies and other technologies, to deliver our services, personalize advertising, and to analyze site activity. We may share certain information about our users with our advertising and analytics partners. For additional details, refer to our Privacy Policy.
By clicking "I AGREE" below, you agree to our Privacy Policy and our personal data processing and cookie practices as described therein. You also acknowledge that this forum may be hosted outside your country and you consent to the collection, storage, and processing of your data in the country where this forum is hosted.
Tweet
Comment