Random Black Screening

[Rustys]

Combined both threads.

[Rustys]

I’m installing an update to get it to windows 11,

What do you mean.

I saw someone on the post before suggest uninstalling avira.. why? it’s an antivirus software, why would uninstalling that be a good idea 1st of all, and 2nd why would it fix what seems to be a graphic issue?

I would also try uninstalling Avira and seeing if that helps. it can always be re-added later.

To see if that may be causing an issue will not know until you attempt it.

Turn off the OC on the RAM it is over what the CPU can handle and for testing.

https://www.amd.com/en/product/8436

Set the power profile to Balanced.

Have seen some have issues with MSI Afterburner see if disabling or uninstalling makes a difference.

See if running the system in a clean boot makes a difference.

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

[jmarket]

Im confused, what do you mean, what do you mean? I feel like me saying im updating to windows 11 is pretty self explanatory. I have windows 10. I got the popup saying i can upgrade to 11 for free. So i did that.

Msi afterburner isnt even set to launch on startup, so it only works if i manually open it and hit apply so thats out of the equation.

Idk what you’re talking about with RAM. Its been running at 3200mhz.

Set what power profile to balanced? The entire pc? Or just a certain component? Cuz wouldnt performance be preferred?

Im looking for genuine advice not things i feel will waste my time. The only thing i think that may have a shot is performing a clean boot and even that is unlikely to help considering the ONLY time i “crash” is when loading a game. Im 99% sure its a gpu issue. I was just hoping I’d find someone with more information/knowledge that could tell me i was wrong.

[Bruce]

some programs interfere with other programs, AV software has some history with doing this since it puts fingers in all sorts of areas of your system.
so sometimes we recommend to do something, that may seem weird, but that we have found by experience may either fix things, or allow investigations to proceed.

and don’t worry, we don’t want to waste your (or our) time either.
we are all volunteers here, giving our time and advice for free, simply to help others.

what update are you installing to get to Windows 11?
why not just go to Win11? for the many machines I have upgraded from Win10 to Win11, you just get the Win11 update, no precursor needed.

as to a Balanced power profile - go to Control Panel, (view by icons), Power Options, you should see a list, choose Balance.

if you have been around computers for a while, you’ll know that there is not always a definite answer, sometimes it’s completely left field, other times it’s the old “suck it and see” test - can you get your hands on another GPU (friend, neighbour, family, work) to test your theory?

[Rustys]

Look at the speccy report for the RAM it clearly states that XMP is enabled, and RAM is running at a faster speed that the CPU is rated for.

what update are you installing to get to Windows 11?

Pyro did explain to you that it could be the PSU in Post 6.

Bruce explained it in post 12.

Instead of pitching a fit about the advice give and apparently you do not understand ask for a further explanation on how to do that.

Im looking for genuine advice not things i feel will waste my time.

Then by all means go someplace else.

I have degrees in computer science, networking and cyber and hands on experience for over 30 years.

Now what do you want to do?

[Pyro]

You ask a lot of questions, that’s a very good thing in my opinion (that’s how I like to learn)- but you have to also take in facts and find answers to your questions.

Im looking for genuine advice not things i feel will waste my time.

Maybe this is just from the perspective of someone who fixes computers for a living- but you are going about this all wrong if you don’t want to waste your time.

If you’re just going to write all ideas here off as wastes of time- you might fix your issue but I guarantee it will take much longer than it needs to- if at all. Troubleshooting is how we fix problems- and it is usually a long and tedious process. There have been days where I install and uninstall single drivers to find out where a conflict is happening and creating an issue. If you can’t tolerate the slow grind of progress then your next step is to find a computer service center and have someone there do the leg work for you.

The folks around here have decades in computer repair experience and offer their free time to try and help others free of charge, but they can only do so much if you don’t want to be open to ideas or the occasional ‘stretch’ of a concept.

I truly do hope you find a solution to your issue, but at this current rate it sounds like you might be better off having someone solve it for you.

[jmarket]

Look at the speccy report for the RAM it clearly states that XMP is enabled, and RAM is running at a faster speed that the CPU is rated for.

[ATTACH alt=“slot 1.png”]13050[/ATTACH] [ATTACH alt=“slot 1a.png”]13051[/ATTACH]
[ATTACH alt=“Slot 2.png”]13052[/ATTACH] [ATTACH alt=“Slot 2a.png”]13053[/ATTACH]

Pyro did explain to you that it could be the PSU in Post 6.

Bruce explained it in post 12.

Instead of pitching a fit about the advice give and apparently you do not understand ask for a further explanation on how to do that.

Then by all means go someplace else.

I have degrees in computer science, networking and cyber and hands on experience for over 30 years.

Now what do you want to do?

As i already stated, my ram is running at 3200mhz. I dont really care what speccy says if i had it at 3600mhz it wouldnt launch at all. I DO have xmp enabled but i manually decreased the speed to 3200mhz and 1600mhz fclock because when i try to run it at 3600mhz my pc doesnt boot.

[jmarket]

some programs interfere with other programs, AV software has some history with doing this since it puts fingers in all sorts of areas of your system.
so sometimes we recommend to do something, that may seem weird, but that we have found by experience may either fix things, or allow investigations to proceed.

and don’t worry, we don’t want to waste your (or our) time either.
we are all volunteers here, giving our time and advice for free, simply to help others.

what update are you installing to get to Windows 11?
why not just go to Win11? for the many machines I have upgraded from Win10 to Win11, you just get the Win11 update, no precursor needed.

as to a Balanced power profile - go to Control Panel, (view by icons), Power Options, you should see a list, choose Balance.

if you have been around computers for a while, you’ll know that there is not always a definite answer, sometimes it’s completely left field, other times it’s the old “suck it and see” test - can you get your hands on another GPU (friend, neighbour, family, work) to test your theory?

I dont know what you mean what update am i installing. In the windows update tab of the control panel, i got the option to upgrade to windows 11. So i hit download and install. It did a few restarts to get everything installed, and it should be on there now. I just gotta wait til i get home to see if its done but i assume it is.

[Bruce]

let’s get this confusion out of the way…

in post #15 in the last paragraph you clearly state “I’m installing an update to get it to windows 11”.
not just me, but (I think) everyone else has taken that to mean, while under Win10, you are trying to get some sort of update, that then gets you to Win11.

and yes, of course, that has been wrongly read by us, and there-in lies the inherit problem with the written word - it lacks the human factor; the facial cues, the voice inflictions, the body language.

for example, if you wrote - “I am trying to install Win11”, hopefully no confusion would have happened. with the written word, it all comes down to grammar and punctuation!

get back to us when you get home and see if you are now on Win11.
if not, use the Windows Media Creation Tool to make a bootable USB stick with the latest Win11 build on it.
then use that USB stick to either run the setup.exe file from, or make it the primary boot device and reboot if you want to install Windows from a clean slate, from scratch.

but we are getting off track - where are we with the black screening?