How to get my Inbox Screen back to normal?

[PeterOz]

To help Rustys
What make and model phone do you have

[Adela]

It’s a Moto 6, Model Android 9. I hope this covers it because when I had that mixup inn my Laptop, many of my folders I had made up, lost their contents. My “Comp. Info.” folder is empty where I had all details of my phone. If this isn’t sufficient, I’ll contact my servers: Consumers Cellular. Thanks Rustys.

[Adela]

P.S. I meant to say in my laptop “Index” … Also the correct info is Moto e6 and Android 9.

[Rustys]

You have and or have not been able to back up the photos that you have taken?

Can and or can not see them on the computer once you have logged into the same google account that you are logged into on the phone?

[Adela]

Hi, I haven’t tried to back the photos up because I didn’t want Google to take over. I always managed my photos without it and wanted to keep it that way.

I never had to log in to Google before, so I didnt this time either. It just happened suddenly that Google wants me to get into Google Photos by force since I can’t work around its stopping page with the statement I mentioned before: “Go to Google Photos” and lately “Go to Settings”. No way I can get to see photos at all. However, when I shut off the phone, let it rest, and open it again I can see those pis for a fraction of a second before it goes back to the inransigent page.

[Adela]

P.S. Not sure if I understand your last 2 lines where you say once “phone” and once “computer”. I wonder if when you say computer you mean my laptop as opposed to the cellphone? On my laptop I only use Google for Gmail emails, but sometime back it made its way into my cellphone I don’t know how and I’m not happy.

[Rustys]

Computer = Computer whether is laptop or desktop

Phone = Phone

[Adela]

I understand, thank you.

[Rustys]

Has the initial issue been resolved?
How to get my Inbox Screen back to normal?

[Adela]

The initial issue has been nicely and promptly resolved thanks to you techie angels! But my phone developed complications which affect the resolution of my computer problem, so I’ll go in person to Target (with which my server Consumer Cellular seems to be connected) and see if it cn be fixed.

I’m very sorry to have kept this thread in abeyance, but I’m unusually busy these days trying to resolve others’ problems which affect my life. So may I ask for a pause to this thread? If not, may I contact you again once I’ve been able to fix my phone?

Meantime, I appreciate a lot that you all took your time and effort to try to help me. THANK YOU ALL for being so kind and so helpful!

With best wishes, Adela

[Bruce]

no worries at all.
we like to close inactive threads to keep the Forum tidy.
but not to worry, as soon as you need further help, reach out to any staff ember via the Private Message option and we can re-open this thread.
or, of course, just open a new thread! (y)

looking forward to our next chat.
actually - no chat would mean everything is fine, so that would be even better.