How to get my Inbox Screen back to normal?

[PeterOz]

laptop, but serial # I

Click on search
Type in cmd and press enter
This should open a black screen with white writing
Type in wmic bios get SerialNumber press enter.

I don’t have to press the mouse scroll button

True but with old age comes the lack of dexterity. I mentioned this only because I teach a lot of old people on how to use computers.
And them pushing down on the scroll button is one of the biggest problems.
What happens is if you press the scroll button (without meaning to)whilst scrolling it locks and you can start typing and just touch the mouse
and the screen goes haywire.

[PeterOz]

can we have a pic of your current setup?

[Adela]

Yes, of course Peter, do you need it of my Inbox page? Or other sections?
It seems to me I saw another one line question here from either of you but I don’t see it anymore. Happen to know about it so I can answer it? Thank you.

I copied below all my soft/hardware for Lenovo Laptop and what I found about my update version of Microsoft Outlook 2016:

Lenovo Serial Number found! And a whole lot more you probably don’t need:

Model: Lenovo IdeaPad L340-17IRH

S/N: PF267Q6Y 2007 9527 80

Intel Core: 17-9750HF (2.60Hz, 12MB)

17.3 1920x1080 Windows 10

Home 64, 8.0GB 1x2 56GB

SSD PCIe, 1x1TB SATA

NVIDIA GTX1050

Intel9560ac+BT5, 720p HD

Camera, 3cell Li-Polymer, 1 year mail in.

6-4-20: INSTALLED (PIPC) OUTLOOK 2016 TODAY FOR Lenovo L340-17IRH

Win10 Version 20H2 (OS Bild)19042.928

Contact Support Team: 1-877-453-6686

My Updated Version copied from “About Outlook”:

2304 (Build 16327.20214 Click-to-Run). [What does it mean click to run?]

Nighty night…

[PeterOz]

A pic of how your keyboard mouse etc are connected to the laptop

[Adela]

Oh yes, I’ll do it tomorrow morning. I’ll take a few of them.

[Adela]

Peter, I just took a few. All these connecctions are at the left side only.

The 1st USB (double) connects to a speaker; double because the port was too small.
The 2nd USB goes to the mouse which I keep at the right side.
The 3rd USB goes to my old (preferred) keyboard and it’s the longest wire you see.
The 4th USB is for the battery.

If something is confusing I can take another shot if needed.
I’m writing before trying to transfer them from my Android to your site. Never done it before and now will try it. Do I need an email address? Ok, I’ll see if the phone gives some steps.

[PeterOz]

Plug phone into laptop
Copy pics from phone to laptop
click attach button when you reply

[PeterOz]

One hell of a laptop
@Bruce https://download.lenovo.com/consumer..._en_201904.pdf
@Adela I agree with Bruce.
Remove keyboard and mouse.
Put laptop in the place it plays up and test

the internet mentioned to cover it with a special type foil paper. Have you maybe heard such thing?

Don’t think this will help you
[IMG width=“211px”]https://i.pinimg.com/474x/6e/9a/6a/6...c81937e2a3.jpg
If you don’t have enough foil you could try a colander
[IMG width=“208px”]https://i.pinimg.com/originals/3a/94...6b117f1143.jpg
This is like people who are told to put parts of the computer into the oven - not joking[/IMG]

[Bruce]

to double check - test the laptop for a few days with only the power cord connected.

and again, not meaning to teach you how to suck eggs, but Lenovo’s have their power socket which looks like a sort of USB port.
a trap for the new kids on the block (hell, even for the not-so-new when I first saw one!)

[Adela]

…and a hell of a laptop it is. It has a history whcih I’ll tell you about it at the end if you care. But now I’ve connected it but since Google took over my pics now there’s no place for me to tap or type Copy or any ohterr command except: Sharing, Library, and add it to their album grrrr! I’ll try other things, just wanted to let you know I’m sorry it’ll take me more time…
P.S. Thanks for the laughs!!!

[Bruce]

no rush Adela - I assume the Outlook issue is sorted, and you are sort of using the laptop as you would.
just this stupid, random, crazy input thing happening now!

when you click on a picture, does it take you somewhere you didn’t normally go to - like Chrome?
if so, if you bring up File Explorer, find one of these pictures, right click on it and select Open With…
then select Choose another App, select what you used to use, probably Phots, then tick the bottom box “Always use this app” and hit OK.
that will re-establish how you used to via pictures (hopefully).

[Adela]

Bruce, please do teach me “how to suck eggs”, I always appreciate comuter advice since I’ve never been good at it and get lost easily if something doesn’t go well. As I told Peter I’m being interferred by Google Photo. I had escaped Google from getting into my cellphone for some years but somehow it found the way and forced its ways into it. I guess that’s the price we pay for using it for what and when we want it…

As to Lenovo’s laptop “power socket”, you may refer to the port for the battery which does look different?

[Adela]

Not sure if I understand your sentence: “Outlook issue is sorted, and you are sort of using the laptop as you would” I like MS Outlook better but since I started the thread in Gmail I’m trying to transfer the pics to my Gmail address (if not to PCHelpFoorum), so I guess MS Outlook is not interfering.

The one interfering - A LOT - is Google! Lol! I’d love to get rid of it and manage my own photos as before, but I read if you get rid of Google Photos you may lose your own photos.

No, clicking on a pic doesn’t take me where I don’t want to go. Chrome is my browser. And if that happens to me, thanks a lot so that I’ll know what to do.

[Adela]

Bruce, as to Lenovo’s “Power Socket” again (I missed the Edit time lol!). I looked and found a very small port-like opening at the right hand side of the keyboard all the way up next to the screen on the border. Could it be it??? But what is it FOR? At the last MS update they removed the easy way we had to shut off the computer but I found that pressing on the board the Windows Key with the Power Key, then press on the screen the Power Icon which takes you to shut off, restart, etc. Each time they solve one little thing they produce other larger glitches.

[PeterOz]

I looked and found a very small port-like opening at the right hand side of the keyboard all the way up next to the screen on the border. Could it be it?

A Kensington lock
So you can lock your laptop down with a cable and someone cannot walk off with it.