windows 10 pc unrecognised network error - can no longer get on internet

[PeterOz]

virgin superhub

More than 1 model
Which one do you have

https://www.virginmedia.com/broadband/existing-customer-deals/hub

[dodopc]

Xbox is connected by WiFi.

I did try to test the ethernet connection to the Xbox last night, to see if it connects, but the problem is that by default the Xbox will just use WiFi if it doesn’t establish a wired connection. So when I connected the ethernet cable to the Xbox, it was able to get onto the Internet, but I can’t be sure if it was connecting to the Internet via the ethernet cable, or it was just reverting to WiFi. It’s really difficult to explain what I mean but hopefully that makes sense. basically there seems to be no way to check on the Xbox if it’s using the ethernet or whether it’s just using WiFi. I think the only way I could be certain is to get the Xbox to forget my WiFi password, but I can’t find a way to get it to forget the password.

[PeterOz]

Answer to post number 30 & 31 please.

Also when you looked at the ip address for the xbox (instructions post 11)
You have given the ip and the dns.
Does the xbox show the subnet and the gateway numbers.
If yes what are they.

[dodopc]

Hub 3.

Light is on the back of the router. If I move the ethernet cable to a different port then the light will work on whichever port its connected into

I’ll have to check if there’s a light on the back of the pc and get back to you

[dodopc]

On the back of the pc the light is on

[dodopc]

Answer to post number 30 & 31 please.

Also when you looked at the ip address for the xbox (instructions post 11)
You have given the ip and the dns.
Does the xbox show the subnet and the gateway numbers.
If yes what are they.

Xbox
Subnet mask 255.255.255.0
Gateway 192.168.0.1

[dodopc]

If the xbox is connected by cable are you able to use that connection to test pc.
No t buy swapping cables both ends.
Leave xbox connected to router.
Disconnect cable at xbox and plug into computer.
reboot computer

I’ve been able to delete the WiFi connection off my xbox so have been able to test if it works solely by ethernet and it recognises that there’s a wired connection but states
Wired ipv4
Nat type unavailable
Service info unavailable

[dodopc]

Just following on from the above post, xbox therefore does not connect to the internet when I’m using ethernet

[PeterOz]

Can you unplug all connections to the router.
Turn the router off and unplug the power cord for at least 5 minutes.
Turn router back on and wait for lights to show you have internet connection on the router.
Plug the pc only in to a port on the router.
Test.

[dodopc]

Can you unplug all connections to the router.
Turn the router off and unplug the power cord for at least 5 minutes.
Turn router back on and wait for lights to show you have internet connection on the router.
Plug the pc only in to a port on the router.
Test.

unplugging everything didn’t work but finally virgin have sent me a replacement router and everything is working. christ knows why but it seems to be that the old router was blocking ethernet connections. wish I’d known that sooner before having to take 4 days off work.

cheers for your help in trying to get to the bottom of it. now to get some physio for my right shoulder after so much reaching around the back of the PC with bloody ethernet cables

[Rustys]

No idea why you are seeing this as two lines it is one solid command line using the Admin Command Prompt.

ipconfig /all >"%userprofile%\desktop\ipconfig.txt

Here is an image of the original post. Which is null right now.

[ATTACH type=“full” alt=“Screenshot 2023-04-01 100505.png”]11766[/ATTACH]

[Rustys]

Two things that you can do.

1. Factory reset on the Hub.
2. Contact Virgin Media since they are the supplier of the Hub and have them check or replace it.

The ports are ither misconfigured and or showing signs that they are faulty.

[Bruce]

@dodopc - any news?

[Rustys]

Closed