windows 10 pc unrecognised network error - can no longer get on internet

[PeterOz]

Try setting a static ip address.
Click on the search and type in network status

You should get a settings list showing Network Status

Click on Ethernet on the left-hand side

Click on change adapter options on the right-hand side

Right click on Ethernet

Left click on Properties

Left click on Internet Protocol Version (TCP/IPv4)

Left click on Properties

Left click on use the following IP Address

Put in the ip address 192.168.0.50
Subnet 255.255.255.0
Gateway 192.168.0.1 (only a guess)

Click Ok >Close

Put in DNS 8.8.8.8 and 8.8.4.4

can you get internet

[dodopc]

I’ve already tried this with those exact numbers and it didn’t work

[PeterOz]

my guess faulty network card
try method 2 to find MB info
https://www.makeuseof.com/tag/how-to-find-out-what-motherboard-you-have/#:~:text=First%2C%20open%20Run%20using%20Windows,B aseBoard%20Product%2C%20and%20BaseBoard%20Version.

Have you rebooted the modem router.
On the modem router is there a light were the network cable plugs in

[dodopc]

my guess faulty network card
try method 2 to find MB info
https://www.makeuseof.com/tag/how-to-find-out-what-motherboard-you-have/#:~:text=First%2C%20open%20Run%20using%20Windows,B aseBoard%20Product%2C%20and%20BaseBoard%20Version.

Have you rebooted the modem router.
On the modem router is there a light were the network cable plugs in

rebooted several times and always the same, WiFi works fine, pc connected via ethernet doesn’t.

I don’t see see how you can diagnose it as a faulty network card as why would my second pc also have exactly the same issue. surely its an issue with the router? otherwise pc 2 would have connected without any issues.

[dodopc]

I’ve also tethered my mobile phone to the PC, using it to WiFi bridge and I can now use the Internet on the PC. the PC recognised my mobile phone immediately and set up ‘network 2’ automatically without me having to click anything. it’s still far from ideal as I’m getting significantly slower Internet than I’m paying for

[PeterOz]

now that you have network
Back to post number 4
You don’t have to type the info just attach the txt file.
And this

On the modem router is there a light were the network cable plugs in

And this

try method 2 to find MB info
https://www.makeuseof.com/tag/how-to-find-out-what-motherboard-you-have/#:~:text=First%2C%20open%20Run%20using%20Windows,B aseBoard%20Product%2C%20and%20BaseBoard%20Version.

[Rustys]

It’s my windows 10 pc at home. No other pcs are connected by ethernet to the router. However I’ve just connected my old PC which was working fine the last time I used it, connected it to the router and I get the same issue with unrecognised network. So maybe the router is the problem despite it providing WiFi to all my other devices without any issues.

The router and modem are separate, correct?

If yes would can you take the second system and connect it to the modem directly and see if it makes a connection. Would validate the router being the issue.

I will have to agree with this that there is an issue with the configuration of the router. Which is what we will be working on next what is the make and model of the router.

Sometimes unplugging the power to the router for a bit may clear that up by clearing the memory buffer.

If not, we will have to look at the configuration and worst-case scenario reset it back to a factory state (router).

May have to also reset the IP addresses back to dynamic and not static and or anything.

[PeterOz]

@Rustys the odd thing is the dns address of the xbox.
maybe try static and that dns?

[dodopc]

Run the Following command and copy and paste the results in the next post from the affected system.

This will create a file on the desktop called ipconfig.txt

I’ve typed in that command but it isn’t valid. It states “the system cannot find the path specified”. I also don’t know how you’ve got the command onto a different line as command line prompt doesn’t allow me to write it in the same format as the one you’ve posted. You’ve posted

ipconfig /all
(new line)

"%userprofile…

It isn’t possible to put the command on two lines like that. The only way I can type the command out is on a single line, like this

ipconfig /all >"%userprofile…

And this isn’t valid

[dodopc]

The router and modem are separate, correct?

If yes would can you take the second system and connect it to the modem directly and see if it makes a connection. Would validate the router being the issue.

I will have to agree with this that there is an issue with the configuration of the router. Which is what we will be working on next what is the make and model of the router.

Sometimes unplugging the power to the router for a bit may clear that up by clearing the memory buffer.

If not, we will have to look at the configuration and worst-case scenario reset it back to a factory state (router).

May have to also reset the IP addresses back to dynamic and not static and or anything.

The router is a virgin superhub. I’m assuming the modem is combined in the same casing with the router as I only have a router on my PC desk, there’s no other device around so I can’t see how the modem would be separate

I’ve reset it several times following the virgin instructions and YouTube videos. Each time I get the same result which is faultless WiFi connections to my phones, laptops etc, but unrecognised network on my PC as it is connected via ethernet.

[dodopc]

I’ve typed in that command but it isn’t valid. It states “the system cannot find the path specified”. I also don’t know how you’ve got the command onto a different line as command line prompt doesn’t allow me to write it in the same format as the one you’ve posted. You’ve posted

ipconfig /all
(new line)

"%userprofile…

might be pointless answering that question any was as tethering/WiFi bridging using my phone is now no longer working either. tried 3 different phones and the PC just refuses to recognise any of them in order for me to connect to their networks. I’m fking sick of this!!!

[dodopc]

@Rustys the odd thing is the dns address of the xbox.
maybe try static and that dns?

no idea what any of that means

[dodopc]

mother board information
micro star International

product
B450m pro m2 max (ms7884)

version 2.0

[PeterOz]

If the xbox is connected by cable are you able to use that connection to test pc.
No t buy swapping cables both ends.
Leave xbox connected to router.
Disconnect cable at xbox and plug into computer.
reboot computer

[PeterOz]

B450m pro m2 max (ms7884)

On the back of this board where the network cable plugs in can you see any lights.
And on the router where the cable plugs in can you see a light