Intermittent reboots when idle Win 10

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  • Lucianp
    PCHF Member
    • Apr 2018
    • 75

    #1

    Intermittent reboots when idle Win 10

    My PC has been intermittently rebooting when idle. Today it rebooted while I was using it.

    Previous reboot when idle investigation showed the fault as ntdll.dll. Searching the web gave a number of possible faults including updating drivers, poor cable connectivity all of which I have addressed.

    Todays memory dump shows the Module name as nt and the Failure Bucket ID as AV_nt!RtlEqualUnicodeString

    Do you have any suggestions as to what my next move should be.

    As a side note (and this may be a red herring) the boot splash screen shows 4 x Win 10 login options with the default (volume 5) being the correct choice. The other options point to a blue Recovery screen. Not sure if I may have screwed up installing Windows last week.

    Also when loading from a reboot, the logon splash screen might be the standard Win 10 screen with sea shore and cliff or the MS screen.

    Any help/advice would be appreciated.
  • phillpower2
    PCHF Administrator
    • Sep 2016
    • 15206

    #2
    You have post on a tech forum asking for help but have provided zero information about your computer or it`s hardware, this makes it impossible for anyone to even hazard a guess as to what is going on.

    Provide the following information about your computer, is it a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM (including the amount) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better help you.
    Originally posted by Lucianp
    Todays memory dump shows the Module name as nt and the Failure Bucket ID as AV_nt!RtlEqualUnicodeString
    1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
    2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
    3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

    Originally posted by Lucianp
    Not sure if I may have screwed up installing Windows last week.
    Why did you reinstall.

    After the clean install did you install the chipset drivers for the MB, next the SATA/storage device drivers and third the video drivers, this is a must and Windows should not have been allowed to update before the said drivers had been correctly installed.

    Comment

    • Lucianp
      PCHF Member
      • Apr 2018
      • 75

      #3
      thanks for the reply. sorry I forgot to add my info.

      This is a custom built PC
      Operating System
      Windows 10 Pro 64-bit
      CPU
      AMD Ryzen 5 2600 35 Β°C
      Pinnacle Ridge 12nm Technology
      RAM
      16.0GB Dual-Channel DDR4 (15-15-15-36)
      Motherboard
      Gigabyte Technology Co. Ltd. B450M DS3H-CF (AM4) 33 Β°C
      Graphics
      ASUS VW224 (1680x1050@60Hz)
      ASUS VW224 (1680x1050@60Hz)
      4096MB ATI Radeon RX 570 Series (C.P. Technology) 39 Β°C
      Storage
      1863GB Seagate ST2000DM008-2FR102 (SATA (SSD)) 27 Β°C
      465GB Western Digital WD Blue SA510 2.5 500GB (SATA (SSD)) 22 Β°C
      Optical Drives
      No optical disk drives detected
      Audio
      USB Audio Device

      PSU EVGA 500BR 80+ Bronze

      The reason for the reinstall is in this previous post [https://pchelpforum.net/t/lost-c-fil...1/#post-165826](β€˜http://the reason for the reinstall see my previous post:- https://pchelpforum.net/t/lost-c-fil...1/#post-165826’)

      Minidump files attached

      Comment

      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15206

        #4
        Not likely to be the cause of the issue/s but your PSU is old and a bit on the weak side for the hardware that you have.
        Originally posted by phillpower2
        After the clean install did you install the chipset drivers for the MB, next the SATA/storage device drivers and third the video drivers, this is a must and Windows should not have been allowed to update before the said drivers had been correctly installed.
        You missed answering the above.
        Originally posted by Lucianp
        The reason for the reinstall is in this previous post [https://pchelpforum.net/t/lost-c-fil...1/#post-165826](β€˜http://the reason for the reinstall see my previous post:- https://pchelpforum.net/t/lost-c-fil...1/#post-165826’)
        Link does not work so checked the thread another way, bit confused as your previous thread was solved :unsure:

        Your two crash dmps do not identify drivers, one was a security issue with Macrium Reflect and the other a problem with Windows itself namely wmiprvse.exe, skipping Macrium for now, the Windows crash could be a result of incorrect driver installation but if you couple it with the Macrium issues there could be a common denominator.

        We need to know the answer to the outstanding above + whether or not you used an image created by Macrium Reflect.

        Comment

        • Lucianp
          PCHF Member
          • Apr 2018
          • 75

          #5
          After the clean install did you install the chipset drivers for the MB, next the SATA/storage device drivers and third the video drivers, this is a must and Windows should not have been allowed to update before the said drivers had been correctly installed.

          No, I thought this was part of the install process however I did check later using ccleaner and I believe it did update a couple of drivers but cannot recollect which. Device manage says they are all good.
          bit confused as your previous thread was solved

          Originally C:system, D:recovery and Eata were partitions on the 2TB ssd. The PC crashed and I lost C: (missing)
          The thread was to see if there was a way to recover C: but was advised on a new install.

          I used an old 250GB hdd which I wasn’t too comfortable with and ended up getting a 500GB ssd for the OS.

          I downloaded Win 10 tool and created a bootable flash drive. Everything went well, I was able to setup the C: drive tothe way I wanted and run a sytem backup to my NAS.

          All was good so the thread was closed.
          Your two crash dmps do not identify drivers,

          I have attached the MEMORY.DMP – this did not work. file too big so here is the info I was referring to.
          SYMBOL_NAME: nt!RtlEqualUnicodeString+f

          MODULE_NAME: nt

          IMAGE_NAME: ntkrnlmp.exe

          STACK_COMMAND: .cxr 0xfffffd8c4794e690 ; kb

          BUCKET_ID_FUNC_OFFSET: f

          FAILURE_BUCKET_ID: AV_nt!RtlEqualUnicodeString

          OS_VERSION: 10.0.19041.1

          BUILDLAB_STR: vb_release

          OSPLATFORM_TYPE: x64

          OSNAME: Windows 10

          FAILURE_ID_HASH: {67eff304-a56f-1e0f-8ec8-620ac403675f}
          [HEADING=1]Followup: MachineOwner[/HEADING]
          whether or not you used an image created by Macrium Reflect.

          I downloaded Win 10 tool and created a bootable flash drive.
          Windows crash could be a result of incorrect driver installation

          how can I correct this?

          Thanks for your help

          Comment

          • Lucianp
            PCHF Member
            • Apr 2018
            • 75

            #6
            Here is another minidump for today

            Comment

            • phillpower2
              PCHF Administrator
              • Sep 2016
              • 15206

              #7
              Any crash dmps that mention nt are just generic and of no help whatsoever I`m afraid.

              Your latest crash dmp flags Firefox and a security issue.

              Question, Macrium Reflect caused a recent crash but why/how does it come to be on the computer if you clean installed using a Windows ISO on a USB device..

              If the driver installation was done wrong there is only one way to put things right, start afresh, you can either do a reset and choose the keep nothing option or use your Windows on USB media, just to reiterate below is my canned info for driver installation.
              Once Windows has been clean installed you must then install first the MBs chipset drivers, then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer[COLOR=rgb(184, 49, 47)] ** or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

              [COLOR=rgb(184, 49, 47)]** For OEM computers/notebooks such as Acer, Dell and HP etc you must only download drivers from their support page, OEMs may sometimes redirect users to a third party site such as AMD or Nvidea to obtain the latest drivers for their GPUs, this tends to be for high end gaming notebooks and desktops though.[/COLOR][/COLOR]

              Comment

              • Lucianp
                PCHF Member
                • Apr 2018
                • 75

                #8
                Thanks for the reply.
                Question, Macrium Reflect caused a recent crash but why/how does it come to be on the computer if you clean installed using a Windows ISO on a USB device..

                After the install everything was running fine (or so it appeared) so I installed the apps I needed, office etc, loaded Macrium Reflect and made a system image.

                I didn’t notice any instability straight off because it happened during idle time and I put it down to system updates causing a reboot. It was only when I noticed it was idle time during the day and was too frequent that I started investigating. So it could have been like that since the clean install.

                I will do as you suggest and get all the drivers together and do a new install probably later this week. Do I need to keep this thread open.

                Thanks for your help. I really appreciate it.

                Comment

                • Lucianp
                  PCHF Member
                  • Apr 2018
                  • 75

                  #9
                  Not likely to be the cause of the issue/s but your PSU is old and a bit on the weak side for the hardware that you have.

                  What size PSU should I be looking for? thanks

                  Comment

                  • phillpower2
                    PCHF Administrator
                    • Sep 2016
                    • 15206

                    #10
                    We will leave your thread marked as pending for a few days, this will stop you being asked for an update.

                    Regarding the PSU, minimum of a Bronze efficiency 550W or above from EVGA or Seasonic for the short term, if you have any upgrade plans such as an out of the box new GPU any new PSU must be Gold efficiency rated.

                    You are welcome btw

                    Comment

                    • Lucianp
                      PCHF Member
                      • Apr 2018
                      • 75

                      #11
                      I reinstalled windows this morning in the correct order and all seemed well. I added my everyday user apps, libreoffice, macrium and firefox. All was good until late this afternoon. First Firefox hiccuped and a tab crashed then a little late when Firefox was back up and running the PC rebooted.
                      I have now uninstalled Firefox as an earlier dump flagged it.
                      So I will continue to monitor with Firefox removed and see how it goes.

                      RIGHT NOW
                      as I was writing this, I had Chrome fail. It gave me β€œError code STATUS_ACCESS_VIOLATION”

                      I attached the minidump to have checked if you would please.

                      Comment

                      • phillpower2
                        PCHF Administrator
                        • Sep 2016
                        • 15206

                        #12
                        Disable Cortana, restart the PC and test by using the computer as you normally would.

                        Any further issues, post a new Speccy url and any crash dmps for us.

                        Comment

                        • Lucianp
                          PCHF Member
                          • Apr 2018
                          • 75

                          #13
                          I had a couple of issues this morning. Event viewer pointed to Critical Kernel-Power Event ID 41 Task Category 63. I’ve had six of those over the last two days. I did a quick research on those and have since disabled fast startup, done a power troubleshoot, no problems, Run a DISM scan and then SFC which repaired a few corrupt files.

                          I have now disabled Cortana and rebooted per your suggestion and will see how it goes today.

                          As always, thanks

                          Comment

                          • phillpower2
                            PCHF Administrator
                            • Sep 2016
                            • 15206

                            #14
                            (y)

                            Comment

                            • Lucianp
                              PCHF Member
                              • Apr 2018
                              • 75

                              #15
                              When I came back from lunch the PC had hung and the monitors were displaying pretty patterned background.
                              I have attached the compressed minidump.
                              Not sure I understood β€œpost a new Speccy url”

                              thanks

                              Comment

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