freezing/deadlocking and all round bad performance

[Emeraldz]

I have a decent gaming pc for the best part of three years now and especially recently i have started to notice that it’s performance hasnt been too great. I was debating maybe adding more RAM or something but i feel like now my hand has been forced as it has started freezing and becoming completely inoperable every once in a while now, on top of this its readings on task manager seem to be quite high particularly under the RAM heading. I’m open to any solution be it downloading software or upgrading hardware, and any advice on some sort of software that can scan your hardware for problems or anything of the nature would be greatly appreciated.

[Malnutrition]

Welcome to PCHF

Get System Info Log.

Include in your next reply a Get System Info log.
Save it to your desktop when complete.
Once you have the file on your desktop, then upload it here, and Here.
Copy the URL after your report is loaded.
Then send us the link.

Speccy Scan.

[ul]
[li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]

[Emeraldz]

http://speccy.piriform.com/results/ZrkAgzsFLWyskvMynHzgup5

https://www.getsysteminfo.com/report/c8749dc7984f27a765280ec711d1acf0

well i sure hope i havent given away any personal information here

[Malnutrition]

Uninstall Norton 360 - 22.22.8.15 with Geek Uninstaller.
Then reboot the machine and run the Norton Removal Tool.
Use O&O shutup ten, with suggested and somewhat suggested option ticked, reboot again and test, I will have a more detailed reply later, just let me know how things are after removing Norton, and running the O&O tool.

[Emeraldz]

ok thanks mate will try that now

[Malnutrition]

Norton is know for causing performance issues, so before we do anything else, removing norton and reporting on how things are is the first step I’d take if I were being paid to fix your machine.

[Emeraldz]

I’ve done all that and resting RAM usage remains mostly unchanged on task manager i will let you know if i continue having the same freezing issues. Removing my antivirus seems like a strange request (not to mention all the software i downloaded) but i shall give you the benefit of the doubt thanks for the help it is appreciated.

[Malnutrition]

Download Autoruns and Autorunsc Unzip it to your desktop and then right click [IMG alt=“Capture.PNG”]https://pchelpforum.net/attachments/capture-png.9995/ Run as Admin.
After the scan is finished then click on File----Then click----Save
The default name will be autoruns.arn make sure to leave it this way.
Attach the file in your next reply.
If the file is too large, then use catbox.moe or Ufile.io and send the link in your next reply.[/IMG]

[Emeraldz]

What benefit does that software bring may i ask?

[Malnutrition]

Removing my antivirus seems like a strange request

Norton is a resource hog and is known for causing system slow downs.
The built in defender is adequate, you can reinstall it later once we are done here.

[Malnutrition]

What benefit does that software bring may i ask?

Autoruns will allow you to disable useless items easily, all the items you are downloading from my links are portable programs, they do not install onto the system and are simply deleted by dragging to the recycle bin. all except speccy. In the end, it’s your choice, you came asking for help, that is what I am offering, these tools allow me to see what is going on with your machine since I am not sitting in front of it, I’d have no other way of seeing what is happening.

[Emeraldz]

am i not leaving it for long enough when i go to name it i get a different default name to what you said

[Malnutrition]

[ATTACH type=“full”]10630[/ATTACH]

[Emeraldz]

It is the name of my pc as i assume yours is should i add the .arn myself or does having it be the right file type do the trick?

[Malnutrition]

By default it is .arn so you should be fine, saving as is.