Dell Desktop crashed help

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  • Gregavi
    PCHF Member
    • Apr 2022
    • 11

    #1

    Dell Desktop crashed help

    Hi, I have a Dell Desktop Optiplex 7010 running Win 10. Recently got BSOD but after rebooting several times I was able to get it running. It then crashed again before I could get everything backed up. When trying to boot, the Dell logo would come up but it would error and try to reboot and cycle through that process over and over.

    I tried to boot in safe mode but couldn’t figure out how to do that with this PC. I pushed one of the F buttons and entered into something like the BIOS but different. I changed a setting in there out of desperation but that seemed to make things worse. Now when trying to boot, nothing comes up on the screen. The internal fan starts and my keyboard lights up (normal behavior) but nothing onscreen.

    I removed the C drive along with the other internal drive that I had in there (B drive) and connected them (1 at a time) to my laptop using a SATA to USB cradle. I copied all important data from the C drive to another external drive. The other internal drive does not show up in explorer so I have no access to the data. It does show up in disk management however.

    I have a legit copy of Win 10 full version on disk but it does nothing if I try to boot from it.

    Is there a way to reset the machine back to factory, reversing any setting that I unwittingly changed?
    I have tried the β€œpassword jumper” procedure with no results.

    Any advice on recovering data from B drive?

    Thanks in advance
  • PeterOz
    PCHF Technical Response Team
    • Mar 2021
    • 4190

    #2
    So you have all the data of the boot drive ?
    When you start can you enter bios still ?
    Restart computer and Press F2

    Comment

    • Gregavi
      PCHF Member
      • Apr 2022
      • 11

      #3
      Yes I have boot drive data. I still have my C drive. I also have recovery files on thumb drive and also windows 10 full version disc. None of them do anything . I cannot enter Bios. Nothing happens when I press F2.

      Comment

      • PeterOz
        PCHF Technical Response Team
        • Mar 2021
        • 4190

        #4
        Power off
        remove power cord
        remove cover
        remove cell battery
        With battery out
        press and hold the on button for about 20 secs to drain all power
        reinsert battery
        cover on
        power back in
        power on press F2
        Can you access bios
        If yes
        Set bios to default

        Boot from win 10 dvd
        install fresh copy of win 10

        ***NB ONLY HAVE 1 DRIVE INSTALLED ***
        A FRESH INSTALL WILL WIPE ALL DATA

        Comment

        • Gregavi
          PCHF Member
          • Apr 2022
          • 11

          #5
          Thanks for your reply Peter. I have looked for coin-cell battery and cannot find one. Is there one for sure?

          Comment

          • Gregavi
            PCHF Member
            • Apr 2022
            • 11

            #6
            Never mind. I found it. It was under the graphics card that needs to be removed to gain access. Thanks again.

            Comment

            • Gregavi
              PCHF Member
              • Apr 2022
              • 11

              #7
              I did the battery removal and power discharge procedure and there was no change in behavior. Still nothing.

              Comment

              • PeterOz
                PCHF Technical Response Team
                • Mar 2021
                • 4190

                #8
                so what is plugged into the computer now?
                You should have keyboard and mouse.
                Do you get any splash screen

                Comment

                • Gregavi
                  PCHF Member
                  • Apr 2022
                  • 11

                  #9
                  I have keyboard, mouse, monitor and ethernet connected. C drive only.
                  No splash screen.

                  Comment

                  • PeterOz
                    PCHF Technical Response Team
                    • Mar 2021
                    • 4190

                    #10
                    power off
                    power
                    press f12 - I assume no luck

                    Comment

                    • PeterOz
                      PCHF Technical Response Team
                      • Mar 2021
                      • 4190

                      #11
                      The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED. The diagnostic LED is only active and visible during the POST process. Once the operating system starts to load, it is no longer visible. Amber LED blinking scheme – The pattern is 2 or 3 blinks followed by a short pause then x number of blinks up to 7. The repeated pattern has a long pause inserted in the middle. For example 2,3 = 2 amber blinks, short pause, 3 amber blinks followed by long pause then repeats.

                      Comment

                      • PeterOz
                        PCHF Technical Response Team
                        • Mar 2021
                        • 4190

                        #12
                        also was it a password reset or an rtc reset
                        2 different things - an rtc reset is want you want

                        Comment

                        • Gregavi
                          PCHF Member
                          • Apr 2022
                          • 11

                          #13
                          Power off power on F12 does nothing.
                          During startup, the power button lights up (no apparent color) and stays lit with no blinking or color change. There is another light that flashes a cylindrical shape which I assume is a disc drive detection. If I unplug the C drive, that light does not flash.

                          Comment

                          • Bruce
                            PCHF Moderator
                            • Oct 2017
                            • 10697

                            #14
                            just confirming, when you hit F2 or F12, are you pressing just once, or like a mad man?
                            there is only a small window of oppurtunity where the POST sequence looks for user input and if you aren’t seeing anything on the screen, you won’t know when to press - so smack that sucker repeatedly!

                            Comment

                            • Gregavi
                              PCHF Member
                              • Apr 2022
                              • 11

                              #15
                              Yeah, I’m aware of the short window and hit it repeatedly. So, yes…Madman! Nada.

                              Comment

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