Network problems

[theradicalred]

Will try that too and see if it works.
Thanks.

[Malnutrition]

Yep, attach all these logs if you still have issues.

Please download MiniToolBox and save it to your desktop.
Run the program by right clicking on it and selecting Run as administrator.
When the program opens select the following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Please post the log in your next reply

Security Check Scan.

[ul]
[li]Download Security Check to your desktop.[/li][li]Right click it run as administrator.[/li][li]When the program completes, the tool will automatically open a log file.[/li][li]Please post that log here in your next post[/li][/ul]
HijackThis.

1- Please click HERE to download HijackThis.
2- Run the program.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy paste the log here.

[Bruce]

@theradicalred - still need help?

[theradicalred]

@Malnutrition
Still have same issues.
I have attached the files you requested

SecurityCheck by glax24 & Severnyj v.1.4.0.54 [06.12.21]
WebSite: www.safezone.cc
DateLog: 16.03.2022 16:38:19
Path starting: C:\Users\TheRadicalRed\AppData\Local\Temp\Security Check\SecurityCheck.exe
Log directory: C:\SecurityCheck
IsAdmin: True
User: TheRadicalRed
VersionXML: 9.58is-08.03.2022

---

Windows 10(6.3.19043) (x64) Professional Release: 2009 Lang: English(0409)
Installation date OS: 19.09.2020 23:37:00
LicenseStatus: Windows(R), Professional edition The machine is permanently activated.
Boot Mode: Normal
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
SystemDrive: C: FS: [NTFS] Capacity: [222.3 Gb] Used: [139.9 Gb] Free: [82.4 Gb]
------------------------------- [ Windows ] -------------------------------
Internet Explorer 11.789.19041.0
User Account Control enabled (Level 3)
Automatically download and schedule installation
Security Center (wscsvc) - The service is running
Remote Registry (RemoteRegistry) - The service has stopped
SSDP Discovery (SSDPSRV) - The service is running
Remote Desktop Services (TermService) - The service has stopped
Windows Remote Management (WS-Management) (WinRM) - The service has stopped
---------------------------- [ Antivirus_WMI ] ----------------------------
Windows Defender (enabled and up to date)
--------------------------- [ FirewallWindows ] ---------------------------
Windows Defender Firewall (mpssvc) - The service is running
--------------------------- [ AntiSpyware_WMI ] ---------------------------
Windows Defender (disabled and up to date)
AVG Antivirus (enabled and up to date)
--------------------------- [ OtherUtilities ] ----------------------------
NVIDIA GeForce Experience 3.25.0.84 v.3.25.0.84
FileZilla Client 3.52.2 v.3.52.2 Warning! Download Update
Steam v.2.10.91.91
TeamViewer v.15.21.6 Warning! Download Update
Epic Games Launcher v.1.3.0.0
------------------------------- [ Backup ] --------------------------------
Microsoft OneDrive v.22.033.0213.0002
------------------------------ [ ArchAndFM ] ------------------------------
7-Zip 9.38 (x64 edition) v.9.38.00.0 Warning! This software is no longer supported. Uninstall old version, download and install new one.
-------------------------- [ IMAndCollaborate ] ---------------------------
Discord v.0.0.309 Warning! Download Update
Skype™ 7.21 v.7.21.100 Warning! Download Update
--------------------------------- [ P2P ] ---------------------------------
BitTorrent v.7.9.8.42577 Warning! Ad-supported P2P-client.
-------------------------------- [ Media ] --------------------------------
VLC media player v.2.2.1 Warning! Download Update
Spotify v.1.1.80.699.gc3dac750
--------------------------- [ AdobeProduction ] ---------------------------
Adobe Flash Player 11 Plugin v.11.1.102.55 Warning! This software is no longer supported. Please uninstall it.
Adobe Flash Player 19 PPAPI v.19.0.0.228 Warning! This software is no longer supported. Please uninstall it.
------------------------------- [ Browser ] -------------------------------
Google Chrome v.99.0.4844.51
Microsoft Edge v.99.0.1150.39
------------------ [ AntivirusFirewallProcessServices ] -------------------
C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2202.4-0\MsMpEng.exe v.4.18.2202.4
C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2202.4-0\NisSrv.exe v.4.18.2202.4
Microsoft Defender Antivirus Service (WinDefend) - The service is running
Microsoft Defender Antivirus Network Inspection Service (WdNisSvc) - The service is running
---------------------------- [ UnwantedApps ] -----------------------------
Driver Easy 5.6.15 v.5.6.15 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware. Possible you became a victim of fraud or social engineering. Computer experts no longer recommend this program.
Unity Web Player v.5.2.0f3 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
Razer Cortex v.9.18.7.1508 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware. Possible you became a victim of fraud or social engineering. Computer experts no longer recommend this program.
----------------------------- [ End of Log ] ------------------------------

[Rustys]

What happens when you directly connect to the modem and do not use the router.

Did you ever complete the instructions in Post 8 and 9?

How did the system run while in clean boot?

Have you thought about resetting back to factory the modem or router?
As a last resort.

[phillpower2]

To avoid us having to ask for an update every couple of days we will close this thread until the OP has the time available to work towards resolving the issue, PM a member of staff when you are ready and the thread can be reopened.

[Malnutrition]

Thread re-opened. The requested logs were provided.

[phillpower2]

The above is fine as long as the thread was reopened at the request of the OP who is now able to commit the time to resolving the issue.

[Malnutrition]

@theradicalred

Hosts file is reading incorrectly…

========================= Hosts content: =================================

Download and run Hosts reset

[ol]
[li]Click here to download RstHosts v2.0[/li][li]Save the file to your desktop.[/li][li]Right Click and Run as Administrator.[/li][li]Click on Restaurer, then click OK at the prompt.[/li][li]This will restore the default host file.[/li][/ol]

================================================== ==================

CCleaner to tidy up.
[ol]
[li]Download CCleaner from here.[/li][li]After installing click options.[/li][li]Go to monitoring.[/li][li]Uncheck all monitoring items.[/li][li]Go to advanced tab – Click close program after cleaning.[/li][li]Go to settings – Click run Ccleaner when the computer starts.[/li][li]Now that you have Ccleaner installed and set-up:[/li][li]Open the program.[/li][li]Go to Tools[/li][li]Go to Startup[/li][li]Now double click each item. To Disable.[/li][li]Leave only your antivirus enabled & the programs mentioned before.[/li][li]Then disable All items in your Scheduled Task as well.[/li][li]Unless they are related to Windows Defender – Or your Antivirus.[/li][/ol]
================================================== =============================

Run the Avast Removal tool. From your logs, remnants of Avast remain on the machine.

O22 - Task: (damaged) HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\AVAST Software (empty)

================================================== ============================

Uninstall the following programs with Geek Uninstaller Force mode.

Adobe Flash Player 11 Plugin
BitTorrent
Driver Easy 5.6.15

================================================== ===============================

Download and run a malware scan with Zemana Antimalware, and or Malwarebytes.

================================================== ==============================

I highly suggest setting your DNS server to adblocking DNS
You can do that easily with DNS jumper

================================================== =============================

Disable windows Spyware with O&O

Update your outdated software with Nnite

[theradicalred]

Hello.

Must apologize for not being on for a couple days, been mostly bedridden the last few days with pretty heavy cold.

@Rustys
As for post 8 and 9.

AVG is removed, and I did reboot both the router and the modem just before getting on PCHF.
Also did try to reset the network settings.

When trying clean boot the problem disappeared and I tried enabling programs one section at a time and the issue did not present itself again, so I left everything enabled for a while and the issue was suddenly back again.
The issue almost seems to have a mind of it own, and just goes away for a while before it is back again.

Have not tried connecting directly to the modem yet but will try that as well
Have not given resetting to factory any thought before you mentioned it.

@Malnutrition
Will give that a go

Again, thanks alot for trying to help

[Malnutrition]

Good deal, just go thru the steps one by one, if you have issues with anything stop and let me know.

Post new logs when completed with everything and reboot the machine.

[theradicalred]

@Malnutrition
Did what you asked and I have attached the report files.
As of right now I can’t seem to provoke the issue to appear, but as said earlier it comes and goes a little, usually after having computer turned off for a while.

Have not yet tried plugging the cable directly to the modem without the router, but thought I would give that a go in the morning if the issue arises again.

I’ll be off in about 30 minutes and will be back tomorrow.

Thanks again

[Malnutrition]

I have guest at my house now. So I’ll have a look at everything tomorrow. ???

[Malnutrition]

Update these programs.
[HEADING=1]Discord v.0.0.309 Warning! Download Update
Skype™ 7.21 v.7.21.100 Warning! Download Update[/HEADING]
Do search on your machine with Everything search tool for Avast and AVG.
[HEADING=1]Delete any remaining folder on the machine, if something will not delete, boot into safe mode to delete, if still no joy then use the Unlocker tool.[/HEADING]
Install Ublock Origin.

================================================== ======================

Use Autoruns and search for anything starting with windows related to Avast or AVG. then disable it, then reboot.

[ATTACH type=“full”]9224[/ATTACH]

================================================== ====================

Download and run Startup lite.

[theradicalred]

To be honest everything actually seems to work right now after what I did yesterday.
Well have to make sure over the next few days tho that it is really good.
Only other thing I know I did this morning before going online was to change the port on the ethernet cable in my router. Might have to try to move it back later to see if that brings the issue back.

Anyways still decided to do the last tips anyway
Programs updated.
Ublock installed
Have removed most of the avg/avast files with the everything search tool. Gotta go into safemode to remove the last ones I guess so gonna do that in a bit.
Autoruns did not find anything related to avg or avast.

Also did not get the Startup lite link to work, but that might not matter if the issue is gone now.

Will update in a few days with feedback if the issue is gone or back again, and if the issue might have just been the port on the router.

Thanks Again
REALLY appreciate the assistance