Kernel Power Event 41 and Event 1000 Help Needed

[Bruce]

excellent.
keep us posted.

[DrWorm]

excellent.
keep us posted.

Ok, so I just received the new RAM today and installed it. Everything was running smoothly, so I started up a game. I had steam installing TF2 in the background, and the game running in the foreground. I left the computer to make dinner, when I came back, the game had closed itself out, but steam was still installing. I started the game up again and it froze the entire computer this time… Then as it was frozen, I got a BSOD of MACHINE_CHECK_EXCEPTION. Says it is driver and software based BSOD.

[PeterOz]

open cmd prompt
copy and paste [COLOR=rgb(84, 172, 210)]DISM.exe /Online /Cleanup-image /Restorehealth [COLOR=rgb(255, 255, 255)]Press enter
When finished [COLOR=rgb(44, 130, 201)]sfc /scannow[COLOR=rgb(255, 255, 255)] Press Enter[/COLOR][/COLOR][/COLOR][/COLOR]

[DrWorm]

open cmd prompt
copy and paste [COLOR=rgb(84, 172, 210)]DISM.exe /Online /Cleanup-image /Restorehealth [COLOR=rgb(255, 255, 255)]Press enter
When finished [COLOR=rgb(44, 130, 201)]sfc /scannow[COLOR=rgb(255, 255, 255)] Press Enter
[/COLOR][/COLOR][/COLOR][/COLOR]

[COLOR=rgb(84, 172, 210)][COLOR=rgb(255, 255, 255)][COLOR=rgb(44, 130, 201)][COLOR=rgb(255, 255, 255)]
I’ll give that a try when I can, question though, is there something I should be doing that will test the computer? Or should I just do what I’ve been doing of running games and letting it idle to see if anything happens?[/color][/color][/color][/color]

[PeterOz]

The only test you should really need is ram test - but taking a stick at a time is quicker
and better in my opinion

[DrWorm]

The only test you should really need is ram test - but taking a stick at a time is quicker
and better in my opinion

Ok so I didn’t have an active windows 10 key. I got a Windows 10 Pro key and decided to start fresh and do a clean install of windows. Only problem is while installing windows, I keep getting a BSOD System_Service_Exception regarding the win32kbase.sys. So I’m never able to finish the install…

[DrWorm]

*Edit If I remove the bootable usb, I get sent straight to the bios.

[PeterOz]

NB this will wipe all data from the drive
Boot from Win 10 install usb
When you get to the startup screen (pic attached)
Press Shift + F10 key
you should get a X:> prompt
What is in blue you type in red you do
e.g Enter press enter key

Diskpart enter
list disk enter
Select disk n enter (n=the disk you wish to convert)
clean enter
convert gpt enter
exit enter

exit enter
can you continue with the install now ?
[ATTACH type=“full”]9425[/ATTACH]

[DrWorm]

NB this will wipe all data from the drive
Boot from Win 10 install usb
When you get to the startup screen (pic attached)
Press Shift + F10 key
you should get a X:> prompt
What is in blue you type in red you do
e.g Enter press enter key

Diskpart enter
list disk enter
Select disk n enter (n=the disk you wish to convert)
clean enter
convert gpt enter
exit enter

exit enter
can you continue with the install now ?
[ATTACH type=“full” alt=“1649208254139.png”]9425[/ATTACH]

That worked perfectly! I would have never have guessed any of that. I couldn’t find anything online either.

[PeterOz]

Glad it worked

[PeterOz]

Let’s see what happens now

[DrWorm]

Let’s see what happens now

I was able to install everything and the updates for the computer. I’m not having BSOD but I am having screen issues. For some reason the screen will freeze completely. I will have no mouse or keyboard input and in order to regain anything, I have to do a hard shutdown and restart.

[PeterOz]

new speccy report

[PeterOz]

Did you install the chipset drivers

[DrWorm]

Did you install the chipset drivers

So I attached my Speccy report, I think that’s what you wanted. I also looked for chipset drivers for the i3-9100F. I could not find any, and I even tried downloading Intel® Driver & Support Assistant but it told me there was nothing to update. I uninstalled it immediately afterwards. I’m not sure why Speccy is showing the RAM as unknown or at 1066MHz.