Audio not working at all

[Straid]

Hello, I’ve recently swapped motherboards on my gaming pc and the audio will not work no matter what I do.

I have tried everything from updating my audio drivers to editing the registry to no avail.

My new motherboard is Z390 Aorus Ultra

[veeg]

Hello

Did you install the chipset drivers for that new mobo?

[Straid]

Not that i know of no

[Straid]

I dont know how to tho

[Bruce]

you’ll find them on the mobo driver CD the mobo should have come with.
if not, get them from the manufacturers website.
the chipset drivers will be a exe file, just like the audio drivers.

[Straid]

i tried and still nothing

[Straid]

[ATTACH type=“full”]6834[/ATTACH]this is what it says with the troubleshoot if it helps

[Straid]

i also updated my bios to no avail

[Bruce]

did you go into Services and check both those services mentioned in the Issue Found window are running?

[Straid]

Yeah they were running, i tried restarting them too

[Bruce]

OK, real dumb questions coming, but I got to ask to cross it off the list…

speakers are plugged into mains power, and turned on at the wall, at the board power, and at the speakers themselves?
speaker volume button turned up?
are speakers connected to PC via 3.5mm jack or USB?
if 3.5mm jack, they are plugged into the green back port.
yhave you tried the front audio port?
on the PC, sound is not muted?
have you tried headphones?

what is your OS?
in Control Panel, Device Manager, what is shown under Audio inputs and outputs, and under Sound, video and game controllers?

[Straid]

Tried all of them [ATTACH type=“full”]6846[/ATTACH]
EDIFIER is my headset, its USB in front port but i have tried the back ports too

[Bruce]

what is your OS?
do you have speakers you can test it with?

I would be right clicking each of those three entries under Sound, video and game controllers and uninstalling them. (tick the box to delete the drive too)
same as what’s under the Audio inputs and outputs.

reboot the PC and see what Windows reinstalls itself.
check Windows Updates and see what it finds.
now check the audio.

failing that, next I would uninstall them again, but before rebooting, use the mobo manufacturers drivers from the driver CD.

if still no luck, I’d do a repair install of Windows to put back to default settings whatever registry tweaks you have done.

[veeg]

Any updates?

[Straid]

Yes sorry, i did a windows reset and everything is working good now, Apologies for not replying earlier, thank you for all your help, both of you are great people for taking the time to help people