any help would be great

[allan_hogg]

hi guys having problem with my kids pc when hes playing roblox etc it keeps having BSOD weve had since we bought but i want to get it fixed now
ive tried lots like using driver tools and updating them changing parts like power supply graphics card etc but still having issues ive ran a memtest and so far it has 1 error i just wondered if anyone had any advice on what it is i will attach pic

thanks
allan

[veeg]

Hello

Please download and run then post.. Speccy - Free Download

To post: CCleaner Support Community

Download and run this software and then post that log… SysnativeBSODCollectionApp | Sysnative Forums

[allan_hogg]

http://speccy.piriform.com/results/WLegnrYKoYNAENrwO17MDsS

heres speccy url just waiting on Bsod Collection

[allan_hogg]

i think this is it is it a zipped file never used this app before

[Rustys]

Lets start with this and other may have more information and suggestions.

First issue is you have two antivirus active.

Having more than one antivirus program running on a computer at the same time often causes conflicts, resulting in errors, slow performance, and failure to properly detect viruses.

Avast Antivirus
Antivirus: Enabled
Virus Signature Database: Up to date

Windows Defender
Antivirus: Enabled
Virus Signature Database: Up to date

AV Uninstallers

https://www.sevenforums.com/tutorials/78961-av-uninstallers.html#post690028

driver tools

Is nothing more than snake oil and never get them correct. Usually out of date and the wrong ones. Uninstall it.

[allan_hogg]

hi thank you for your reply pc shutting down alot now i deleted avast last time i was on here and dont see it take it it doesnt remove fully

[Rustys]

According to the speccy report it is still installed active and running.

Try the uninstaller I posted and see if that helps to clear it out.

[allan_hogg]

yea i done that just now and it removed files in safe mode

[allan_hogg]

i just ran speccy again and it still says avast there but defo cant find on pc

[allan_hogg]

could it be becuase i have avast secure browser sorry for all messages just trying to diagnose too

[Rustys]

That is a possibility that the Avast Browser may be giving a miss reading.

Check to make sure that every thing is connected security for the power, data, RAM you will want to disconnect them then reconnect. Even the slightest jarring could dislodge something just enough.

DO NOT do the CPU and or heat sink.

[allan_hogg]

I previously installed power supply unit a evga bronze and spares wires I just sit down the bottom of bux under hard drive is it possible these could ark out anywhere

[Rustys]

While you are re checking all the other stuff inside you can check that and cover them with electrical tape as a precaution.

[allan_hogg]

no problem ive looked and looked before al the time al check again though during my memtest this morning i got 4 errors would that mean my ram is no good would u know

[Rustys]

The RAM could be bad the best way to test that is by trying each stick in each memory slot individually.

Some motherboards require that RAM is installed in certain slots you will need to refer to manual for that information.