Gmail not working after last update

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • macx
    PCHF Member
    • Feb 2018
    • 8

    #1

    Gmail not working after last update

    on an ASUS Vivobook F510UA my friend was using gmail. After the latest recent update, her email wonโ€™t work.
    She knows practically nothing about computers or Win 10.
    Appreciate any help.
  • Bastet
    PCHF Member
    • Aug 2016
    • 1515

    #2
    Does she use two-factor authentication on her Google account?
    Which email client is she using or is she viewing her email via the web?
    Is there any error message?

    Comment

    • macx
      PCHF Member
      • Feb 2018
      • 8

      #3
      Iโ€™ll have to try calling her and asking. I know she doesnโ€™t use 2 factor and sheโ€™s never mentioned any
      error messages but Iโ€™ll verify.

      As far as I know she goes straight to gmail, I donโ€™t believe thereโ€™s any email client involved, but Iโ€™ll
      verify that, too.

      Thx

      Comment

      • Rustys
        PCHF Member
        • Jul 2016
        • 7862

        #4
        If this is the same system as this one you have here


        Would be best to get corrected first could be the reason that they are not able to access. Since the system is new would also be best to make a warranty claim before (if there is any) the warranty run out.

        Comment

        • macx
          PCHF Member
          • Feb 2018
          • 8

          #5
          Yes, thatโ€™s her machine. The gmail stopped working just after the latest Win 10 update.
          The problem with the machine not starting occurred about two weeks after that.
          Iโ€™m trying to research that problem, also.

          Comment

          • phillpower2
            PCHF Administrator
            • Sep 2016
            • 15205

            #6
            Thread closed due to lack of feedback from the OP.

            Comment

            Working...