Gmail not working after last update

[macx]

on an ASUS Vivobook F510UA my friend was using gmail. After the latest recent update, her email won’t work.
She knows practically nothing about computers or Win 10.
Appreciate any help.

[Bastet]

Does she use two-factor authentication on her Google account?
Which email client is she using or is she viewing her email via the web?
Is there any error message?

[macx]

I’ll have to try calling her and asking. I know she doesn’t use 2 factor and she’s never mentioned any
error messages but I’ll verify.

As far as I know she goes straight to gmail, I don’t believe there’s any email client involved, but I’ll
verify that, too.

Thx

[Rustys]

If this is the same system as this one you have here

https://pchelpforum.net/t/asus-vivobook-f510ua-wont-start.50250/#post-91695

Would be best to get corrected first could be the reason that they are not able to access. Since the system is new would also be best to make a warranty claim before (if there is any) the warranty run out.

[macx]

Yes, that’s her machine. The gmail stopped working just after the latest Win 10 update.
The problem with the machine not starting occurred about two weeks after that.
I’m trying to research that problem, also.

[phillpower2]

Thread closed due to lack of feedback from the OP.