Windows 10 not working

[bombizzle]

I kept getting a white box pop up when I would right click. So I system restored to two weeks ago and now I’m getting the following message when I boot. Please look at the image attached. Also I don’t have a windows disc.

Any help would be greatly appreciated.

[jmarket]

Hi @bombizzle,

Are you able to click Advanced Options and Reset This PC?

[bombizzle]

I went to “advanced options” then I selected “troubleshoot” then I selected “reset this PC” then “keep my files”. Then it started resetting and said “getting things ready”. Then I hit the “reset” button.

[bombizzle]

I’m currently waiting. It’s a black screen with the lenovo logo and says “resetting this PC 1%”

[bombizzle]

It got up to 31 percent then said “undoing changes” and then went back to the blue screen and said “there was a problem resetting your PC. No changes were made.” Now I’m back to the “Choose an option” screen. My choices are “exit and continue to windows recovery environment”, " use a device", “use another operating system”, “troubleshoot”, and “turn off PC”.

[bombizzle]

I chose the first option. It started “diagnosing your PC” and then a blue screen came up saying “automatic repair couldn’t repair your PC. Press advanced options to try other options to repair or shut down to turn off your PC. Log file: c:\windows\system32\logfiles\srt\srtTrail.txt”

[jmarket]

It sounds like your OS is corrupted.

I’m afraid at this point a re-install is your only option. Do you have a spare computer to use and a flash drive?

[bombizzle]

It sounds like your OS is corrupted.

I’m afraid at this point a re-install is your only option. Do you have a spare computer to use and a flash drive?

Yes I do

[bombizzle]

What size flash drive will I need?

[jmarket]

16 GB will be plenty of space

[bombizzle]

Okay I have the jump drive. What should I do next?

[jmarket]

If you have a spare computer, download the Windows 10 Media Creation Tool from Microsoft and burn it to the drive.

https://www.microsoft.com/en-us/soft...load/windows10

[bombizzle]

If you have a spare computer, download the Windows 10 Media Creation Tool from Microsoft and burn it to the drive.

https://www.microsoft.com/en-us/soft...load/windows10

So I downloaded the creation tool and copy and pasted it to my flash drive. Is that correct?

[jmarket]

Sorry I should have clarified.

Don’t copy the tool. Just run it on your computer. It’ll run and ask you where to copy the Windows 10 files to. Make sure your flash drive is plugged into the computer and select the flash drive. It’ll download Windows 10, setup the flash drive, and alert you when it’s done.

[bombizzle]

Okay the flash drive is now set up.