Runtimebroker application error

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  • BJanson
    PCHF Member
    • Sep 2016
    • 41

    #1

    Runtimebroker application error

    I’m not sure if this is the right forum for this - if not I’d appreciate if someone can direct me to the appropriate one. I’m getting an error similar to the following, my computer has slowed significantly, and it does some strange things (e.g. goes in and out of β€œnight mode”).

    The instruction at β€œ0x???” reference memory at β€œ0x00000000”. The memory could not be read. Click OK to terminate the program.

    Any advice on where to start troubleshooting this?
  • jmarket
    PCHF Owner
    • Jan 2015
    • 7634

    #2
    Do you get any BSODs?

    Does this happen randomly or only on certain applications?

    Comment

    • BJanson
      PCHF Member
      • Sep 2016
      • 41

      #3
      No BSOD, but occasional flicker to black. I rebooted for a fourth time and everything seems to be normal now. It happened when first booting up computer.

      Comment

      • phillpower2
        PCHF Administrator
        • Sep 2016
        • 15206

        #4
        I suspect that there are two separate issues going on here.
        Originally posted by BJanson
        The instruction at β€œ0x???” reference memory at β€œ0x00000000”. The memory could not be read. Click OK to terminate the program.
        What were you using the computer for when this happened, loading a program or game etc.
        Originally posted by BJanson
        No BSOD, but occasional flicker to black. I rebooted for a fourth time and everything seems to be normal now. It happened when first booting up computer.
        How many times has this happened exactly.

        Please provide information about your computer, is it a custom build or brand name such as Dell or HP, if a brand name, provide the model name or series number (not serial) if a custom build post the brand and model name or number for the CPU, MB, the RAM (including the amount) add on video card if one is used and the PSU (power supply unit) providing these details will enable folk to better assist you.

        Comment

        • BJanson
          PCHF Member
          • Sep 2016
          • 41

          #5
          Had just finished watching a video on youtube and closed Chrome when the message popped up. I rebooted twice and it was still there both times, so shutdown the computer. That was in the morning - after work when I rebooted it was there again. That’s when I started the thread. Then I rebooted once more and it went away and it hasn’t come back.

          It’s a Dell XPS 13 9360 laptop.

          Comment

          • phillpower2
            PCHF Administrator
            • Sep 2016
            • 15206

            #6
            Part of those symptoms could have been Windows installing updates but the error you mention would not normally happen when closing programs, quite the opposite in fact it would normally be when you were trying to launch a program or game etc

            All we can do for now is see how it goes for a few days, if we don`t hear back from you one of us will ask you for an update around Thursday.

            Comment

            • veeg
              PCHF Director
              • Jul 2016
              • 8978

              #7
              Any updates for us?

              Comment

              • phillpower2
                PCHF Administrator
                • Sep 2016
                • 15206

                #8
                Thread closed due to lack of feedback from the OP.

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