Windows 10 Blue Screen DRIVER_IRQL_NOT_LESS_OR_EQUAL

[jmarket]

Any updates for us @Brandon Byrnes? After 72 hours I will assume your issue is solved unless I hear back from you

[Brandon_Byrnes]

Any updates for us @Brandon Byrnes? After 72 hours I will assume your issue is solved unless I hear back from you

I changed all the setting that you told me to change, it had my memory dump set to my D drive which I only use for storage, so I changed it to my C drive which contains my OS. I went to the minidump folder but it is empty, which I’m assuming is becuase it appears that there wasn’t a minidump folder until I just created it today by following your instructions. I tried navigating to the path of the dump folder on my D drive but anytime I put the patth in it says it can’t find that file, so I’m not sure why that is happening. So for now it appears that I can’t get a copy of the minidump files, I tried going to its properties and seeing previous versions but there are no previous versions to go back to. So I think I will probably just have to wait until I get another BSOD and then get the minidump info for you then, am I right?

[jmarket]

That is correct. Have you had more BSOD’s since my last message?

[Brandon_Byrnes]

That is correct. Have you had more BSOD’s since my last message?

No, it seems to happen about once a month.

[Brandon_Byrnes]

That is correct. Have you had more BSOD’s since my last message?

Okay well I think you jinzed me because it just happened now. I was in Firefox on Google and looking at some pictures, I then closed Firefox and immediately got a BSOD, here is the minidump file.

[jmarket]

Much appreciated for the dump file

The BSODs you are experiencing are indeed caused by one driver, the touchpad driver.

Before we go futher, what make and model is the laptop in question? Every laptop uses a different driver for their hardware

[Brandon_Byrnes]

Much appreciated for the dump file

The BSODs you are experiencing are indeed caused by one driver, the touchpad driver.

Before we go futher, what make and model is the laptop in question? Every laptop uses a different driver for their hardware

It’s an HP ProBook 450 G3

[jmarket]

Try the driver listed here

[Brandon_Byrnes]

Try the driver listed here

I tried it but the link that was on the website to the website with the driver was broken, so I went to hp’s website and downloaded the latest driver, and in the description it actually says it fixes the problem of intermittent bsods during Windows updates, so hopefully that fixed it, thanks for the help and the patience. I’ll update you within the next week and tell you if I’ve gotten any more bsods.

[Brandon_Byrnes]

Okay, now i’m getting ******, I just had another BSOD this time its related to TCPIP, here is the dump file, please help. I don’t know whats going on with this D*** laptop. Is there a utility you could recommend that I can run that would give you an idea of whats going on with this thing? Also isn’t Windows supposed to save all minidump files, This was the only one in the folder, the other one isn’t there anymore.

[jmarket]

Hmm that is very weird indeed.

This may be a bigger problem than we think. Let me have you run a tool to check your hard disk.

[ul]
[li]Click on the Start button and in the search box, type Command Prompt[/li][li]When you see Command Prompt on the list, right-click on it and select Run as administrator[/li][li]When command prompt opens, copy and paste the following command into it, press Enter.[/li]
[ICODE]sfc /scannow[/ICODE]
[li]Wait for this to finish before you continue[/li][li]Copy and paste the following command, press Enter.[/li]
[ICODE]findstr /c:"[SR]" %windir%\logs\cbs\cbs.log > %userprofile%\Desktop\sfc.txt[/ICODE]
[/ul]
That will create sfc.txt on your Desktop. Please attach sfc.txt to your next post:
[ul]
[li]Open Reply window. Click ‘More Reply Options’.[/li][li]Go to the end of your text (if any).[/li][li]Under ‘Attach Files’ click ‘Choose Files..’[/li][li]For ‘File name’ paste this: %userprofile%\Desktop\sfc.txt[/li][li]Click the ‘Add to Post’ link which will appear on the right when the file has been uploaded.[/li][li]Click ‘Add Reply’.[/li][/ul]
After the above instructions are complete, please do the below again for me. I will have to do deeper digging into this.

Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.

Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version – SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.

Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder

Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions

[Brandon_Byrnes]

Hmm that is very weird indeed.

This may be a bigger problem than we think. Let me have you run a tool to check your hard disk.

[ul]
[li]Click on the Start button and in the search box, type Command Prompt[/li][li]When you see Command Prompt on the list, right-click on it and select Run as administrator[/li][li]When command prompt opens, copy and paste the following command into it, press Enter.[/li]
[ICODE]sfc /scannow[/ICODE]
[li]Wait for this to finish before you continue[/li][li]Copy and paste the following command, press Enter.[/li]
[ICODE]findstr /c:"[SR]" %windir%\logs\cbs\cbs.log > %userprofile%\Desktop\sfc.txt[/ICODE]
[/ul]
That will create sfc.txt on your Desktop. Please attach sfc.txt to your next post:
[ul]
[li]Open Reply window. Click ‘More Reply Options’.[/li][li]Go to the end of your text (if any).[/li][li]Under ‘Attach Files’ click ‘Choose Files..’[/li][li]For ‘File name’ paste this: %userprofile%\Desktop\sfc.txt[/li][li]Click the ‘Add to Post’ link which will appear on the right when the file has been uploaded.[/li][li]Click ‘Add Reply’.[/li][/ul]
After the above instructions are complete, please do the below again for me. I will have to do deeper digging into this.

Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.

Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version – SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.

Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder

Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions

I culdn’t find the option more reply options, so I just uploaded the txt file to this reply, also the SFC app file.

[Brandon_Byrnes]

I got yet another BSOD last night, this one was agin related to the touchpad, so I’ll attach the minidump file. I’m wondering if the issue is my SSD, becuase I wasn’t getting all of these BSODs until after I installed my SSD. I ordered one off of Amazon it is a WD Blue NAND SATA SSD M.2 2280. It’s 250 GB.

Okay so I tried to find the minidump file but it’s not there, I’m assuming that’s because Windows said it was collecting information but it was stuck on 0% for about 10 minutes, so I just did a hard restart so I’m assuming since it didn’t collect any info, it didn’t create a minidump file. But it was the same BSOD that I was getting before related to the touchpad.

[Brandon_Byrnes]

Should I maybe run chkdsk on my SSD, and will it work with an SSD?

[veeg]

Any updates for us? Also you probably shouldn’t run chkdsk on a SSD.

jmarket