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I keep getting this blue screen and Iโd like to know what it is and how to remedy it. I looked at all of my drivers and they are all functioning and up to date. Under the error message it says What Failed: SynTP.sys, so iโm assuming that has to be fixed. Iโve goten this error message atleast 10 or 15 times within the last couple of months. It seems to always happen when I am just about to shut down my laptop. Can someone help me? I try scanning the QR code that goes with the screen but the page never loads. Ive attached a picture of the screen to this post.
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The SysTP.sys file is related to the Synaptics Touchpad.
Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.
Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version โ SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.
Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.
Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder
Please attach the SysnativeFileCollectionApp.zip to your post and await further instructionsComment
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Originally posted by jmarketComment
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Well it just happened again about 2 mins ago, can someone plaee help, this BSOD is getting very annoyingComment
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Sorry for the delay @Brandon Byrnes
Your zip file does not contain any BSOD files. Is your system setup to automatically save BSOD dump files?
Please follow the instructions here and please wait until another BSOD appears and then follow the below instructions again to collect the necessary files:
Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.
Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version โ SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.
Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.
Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder
Please attach the SysnativeFileCollectionApp.zip to your post and await further instructionsComment
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Does the location where I open the file have to be the Documents folder? Because all of my downloads go to my Downloads folder, and I opened and ran the program from there.Comment
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It doesnโt matter where you download it to. The program automatically pulls the necessary files from the correct locationsComment
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I reran the program. I just had a BSOD on Thursaday after I posted the initial results so hopefully this time it will show the dump files.Comment
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Thereโs still no BSOD file.
It looks like you didnโt follow the BSOD instructions. The
[ICODE]DebugInfoType[/ICODE]
is showing a value of 7 instead of 3, which means that when the computer reboots it wonโt save dump files.
If you go to %SystemRoot%\Minidump, are there files there?Comment
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Nope, the folder is empty. What should I do to enable it so that it saves dump files?Originally posted by jmarketComment
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Iโm not sure if it will help but I have a Reliability Monitor report, but its in xml format so I canโt upload it.Comment
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Let me post the instructions here. Please make sure to follow them
How to collect log files for PCHF
Please Note: As long as you have any P2P/cracked/warez program(s) installed, as per the PCHF Rules, we will not be able to offer you assistance. Please remove any and all P2P Clients and wait for further BSODโs before posting them. Also, ensure you only have one Firewall and one Anti-Virus installed at any one time. Any of the above mentioned software can produce false readings in these logs.
[ul]
[li]Navigate to your dump directory (in most cases itโll be in C:\Windows\Minidump or C:\Minidump.[/li][li]Gather all the logs and either put them into a ZIP or RAR archive or attach them to your post.[/li][/ul]
Troubleshooting
Minidumps are normally enabled by default. However there may be several reasons why they do not appear in this folder.
Make sure minidumps are enabled:
[ul]
[li]Go to My Computer, Control Panel, System, then click the Advanced tab.[/li][li]Under โStartup and Recoveryโ, click Settings.[/li][li]Under โSystem failureโ, make sure Write and event to the system log is ticked.[/li][li]Under โWrite debugging informationโ, make sure Small Memory Dump is selected.[/li][/ul]
You can also do this at the command prompt should you wish to do so:
[ul]
[li]Go to Start, All Programs, Accessories, and click on Command Promptโฆ Note: if your running Vista or newer, please right click on Command Prompt and select Run as Administrator.[/li][li]Enter the following in the Command Prompt, pressing enter after each:[/li][li][ICODE][/li]wmic recoveros set DebugInfoType = 3 wmic recoveros set MiniDumpDirectory = %SystemRoot%\minidump [/ICODE]
[/ul]
You must also make sure your Paging File is set to same drive the OS is installed on:
[ul]
[li]Go to My Computer, Control Panel, System followed by Advanced tab.[/li][li]Under โPerformanceโ, click Settings, followed by the Advanced tab.[/li][li]Click Change towards the bottom of the screen, and then click on the drive letter that contains your Operating System.[/li][li]For that drive, if โNo paging fileโ has been selected, click System managed size, and finally restart your PC.[/li][/ul]
Note: If you have performed a disk cleanup since the you received a BSOD, it would have been deleted.
You must now wait or reproduce your blue screen so that further log files can be generated.
If you find that a log file is still not being generated, this could be an indication of a more serious hardware problem.
In this case weโll need to further troubleshoot the problem hardware.Comment
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Any updates for us @Brandon Byrnes?Comment
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Sorry, Iโm going to follow your instructions and then update you later today.Originally posted by jmarketComment
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