No Video or Audio

[veeg]

Ok i have gone back and read some of your post. It looks like you have Bit Defender and Windows Defender running. Is this correct? If so please shut down Bit Defender and or un-install for now and then restart your pc. That error code as i just researched can indicate 2 AV’s running at the same time.

[Isorene]

I am trying but when I just clicked to delete from Control Panel, the pc freezes and I can’t do anything anymore.

[Isorene]

I am trying but when I just clicked to delete from Control Panel, the pc freezes and I can’t do anything anymore.

But also, I have had bitdefender since I got the laptop, without any problems until now.

[veeg]

Ok,well this could go back to the HDD then..

jmarket @gus @Malnutrition @Evan Omo

[Evan_Omo]

Hi Isorene. Do you have a Windows 10 USB flash drive or a Windows 10 DVD that you can use to boot the computer from?

[Isorene]

Hi Isorene. Do you have a Windows 10 USB flash drive or a Windows 10 DVD that you can use to boot the computer from?

Sadly, no.

[Malnutrition]

It would be a good idea to check and see if the HDD is failing.

Download HD Tune and save the file.
Install HD Tune and restart it after installation.
Then go to the tab Error Scan , select the hard drive you want to check and press Start .
The check can be quite time consuming take depends on the size of the hard drive check.
Take a screen shot of the result and save it.
Upload it to IMGUR for us. Post the link here.

Do Not tick the quick scan!!

[veeg]

Any updates for us?

[Isorene]

I am trying to do it but the laptop keeps on freezing in the middle of it. I will try again and update you soon.

[veeg]

I am trying to do it but the laptop keeps on freezing in the middle of it. I will try again and update you soon.

Thanks for the update.

[Isorene]

Ok, after trying many times, unsuccessfully , I decided to do a restore, which I tried before but couldn’t do because the laptop froze too soon, before I could go in safe mode (is more difficult in Windows 10 to go into safe mode!), but I found the shortest way to go into safe mode and finally did the restore, and IT WORKED! I feel accomplished! Thanks everyone who helped, and now I only want to know if I need show you any scan to know everything is alright and advice on which anti-virus and cleaning programs to install and keep for regular maintenance? Thanks

[veeg]

Good to hear…

@Malnutrition @gus @Evan Omo jmarket

[jmarket]

As you have Windows 10 I would recommend you use one of the following Av’s in place of Windows Defender as your full time protection.

Avast free
Bitdefender free
Qihoo 360 free

Would then suggest you use a second opinion scanner on a as needs basis, something like Zemana Portable which is free.

NEVER install more than one real time protection security as THIS WILL cause problems eventually.

Don’t know what browser you use but you should practice safe browsing and never open links unless you know where they lead. You may also like to install WOT (web of trust) that is available for major browsers.

[Isorene]

I have followed your advice and everything seems right, but for the original problem that I had from the beginning, which is that videos don’t play or play extremely slow and no audio. The only thing I have noticed is that at least one of the Windows update has problems downloading: 2018-2 Cumulative Update for Windows 10 version 1709 for x64 based Systems (KB4074588) and the error code is 0x80073712.

[veeg]

Hello Isorene,do we need ro mark your thread as solved?