Dell Studio xps desktop shuts down from sleep mode

[mnisia]

Hi, When the Dell goes into sleep mode and I press the power button to wake it up it shuts down instead of turning back on.

[phillpower2]

Hello mnisia,

Has this started happening since a recent Windows 10 update.

The chassis power button normally needs to be held down for four or five seconds before turning off the computer so it looks like the button options may have been changed somehow.

Using a notebook at the moment but the options are very similar, take a look at my two attachments below for how to check your power button settings.

[phillpower2]

Any update for us mnisia?

[mnisia]

It’s still doing the same thing. Very concerned hard booting all time. I checked bios usb active. Changed power button setttings. I thought I had replied earlier that indeed this began after a big windows update. Any help appreciated. Thank you

[phillpower2]

There are many variations of your XPS computer, can you take a look at the list here and when you find your model post the info in your next reply for us.

[mnisia]

I think it’s the 8100 but I will have to double check when I get home in about 3 hrs

[phillpower2]

If the XPS 8100, there are no Windows 10 drivers for the computer so this could be a compatibility issue.

Question, why are you not using the keyboard to wake up the computer.

[mnisia]

Its a 9100, when I use the keyboard to wake it up it shuts down

[phillpower2]

when I use the keyboard to wake it up it shuts down

Thats almost as if the settings have been reversed, most odd.

Have you got a system restore point that is before the problem first started.

See if following the steps at option 2 here helps with waking the computer using the keyboard,

I checked bios usb active

Forgot to ask, what do you mean by the above.

[mnisia]

When I go into cmd prompt and enter powercfg -devicedisablewake “HID Keyboard Device” I’ get "you are not authorized to make changes " I’m the owner and logged in as administrator. Whats up with that? Help
powercfg -devicequery wake_from_any (see img attached)

[Rustys]

Did you open the command prompt with Admin Privileges?
Some commands require the to be ran under the Admin Command prompt to work properly.

[mnisia]

That time I went into task manager and opened new cmd checked runa as admin and a black script box appeared briefly and the disappeared when I entered the cmd powercfg -devicedisablewake "HID Keyboard Device I don’t know if it did anything r not

[mnisia]

I left it on last night, It went to sleep mode I pressed the key board and nothing happened I gently touched the power to wake it up and it shut down again..

[phillpower2]

You need to consider the possibility that you have a faulty power button, it really should not be so sensitive, this one of the reasons that OEM computer should not be allowed to cheap out by not having a separate reset button.

I checked bios usb active.

Forgot to ask, what do you mean by the above.

Can you also answer the above for us.

Have you checked for a system restore point that is before this first happened, if no, check and if you have one try using it, if the problem is the same after that you are looking at a flaky power button.

Thanks for the additional support Russ (y)

[mnisia]

I’ve been trying to restore to previous date but it keeps failing. I’ve turned off av to be sure that’s not interfering. what a pita