Screen resolution problem

[jmarket]

It seems like Microsoft has now been cutting off support for user’s with older hardware. See this link, PSA: Those with ATI HD4000 series or older Graphics using Windows 10 1607 or older, incoming problems.

Great read, I know Microsloth can’t support old hardware forever, but what a way to alienate your customers.

[Evan_Omo]

Yeah especially when there is no warning or official announcement from Microsoft on this. If I had an update to Windows 10 and all of a sudden my resolution was all messed up, I would think that my video drivers were having issues and not realize that it was a new build of Windows 10 causing the incompatibility.

MS really needs to be more thorough when releasing a new build of Windows 10 and state clearly what hardware devices will no longer function so us tech’s don’t keep spinning our wheels trying to fix an issue when it was MS’s fault all along.

[Kane]

iv’e hidden Cortana now and I will download chrome and start using chrome too, how do I fix my resolution problem though I’m still having to currently use 1280x1024.

[phillpower2]

how do I fix my resolution problem though I’m still having to currently use 1280x1024.

As per my reply #15;

Did you check for that AMD update.

[Kane]

Sorry what is a AMD update?

[phillpower2]

AMD is the brand of your processor and video chip, the update I ask about will be shown in your Windows update history, do you know how to check this, the update concerned was showing in your Speccy report, the problem that people are having with the said update is that it is stuffing up their graphics and when they roll back to the previous driver version Windows is installing the same bad update on next boot.

23-Nov-17 Advanced Micro Devices, Inc. - Display - 7/25/2017 12:00:00 AM - 22.19.128.0
Advanced Micro Devices, Inc. Display driver update released in
July 2017
23-Nov-17 De

[Kane]

i’m not sure how to check this or how to update, how do I do this ?
Oh and when I go to shut down my computer still says “update then shut down” but when I click that it doesn’t update it just shutsdown

[TwitchisMental]

To check the Windows Update History, follow these steps -

[ol]
[li]Type Windows update on the search bar, then, click on Check for updates tab.[/li][li]Click on Advanced option under Windows Update tab in the Update and Security Window.[/li][li]Click on View your update history in the Advanced option Window.[/li][li]From here you can see all of your recently installed updates. If the one Phil mentioned is there, please confirm. He will then walk you through the next steps.[/li][/ol]
Hope that helps .

[Kane]

here are the screens that show what I’m looking at and the third picture is was constantly happens with my pc when I’m trying to pretty much do anything, also when I turn my computer on I cant read all of what it says because of my resolution but it says something along the lines of “Fan is not booting press f1 to start pc anyway” I don’t know why my fan just stopped working either.
Thank you for all your time help and patience with these issues.

[phillpower2]

Please see attachment below;

[phillpower2]

Any update for us Kane?

[Kane]

Hello so sorry I have been away from home for the past week and haven’t had a chance to sign into my computer I have taken a couple of screen shots for the update history.[ATTACH]3290[/ATTACH]

[phillpower2]

If you look at your second screenshot you will see the AMD driver update that I mentioned in my reply #22, uninstall the driver using DDU which you can download for free from here

See how it goes using Windows own generic video drivers, if all goes well you should then stop Windows from automatically installing device driver updates so that it does not reinstall the same bad driver, guide for this here

Can you post the exact model name or number of the Dell computer so we can look for the appropriate drivers.

[Kane]

okay great thank you so much I will try that tonight and let you know how it goes.
How do I find the model number you need?

[Kane]

I have the programme downloaded but I don’t know what I’m doing when I have it open and I don’t know how to target the specific driver to uninstall ?