Query

[Tessa_Kirk]

Hello and thank for allowing me to join. I have a rather mundane question regarding Facebook. I have some disabilities and find sites such as FB a Godsend as it keeps me “connected”. The last three days all i get is “buffering” when I click on FB. I have tried everything that my limited knowledge allows but i am now at a loss what to do. I can get it on my phone and laptop.
Regards
Tessa

[veeg]

Hello

Do you get any other type of buffering on any browser or on any other sites besides FB?

@phillpower2 @Antman

[Rustys]

Have you cleared the cache and cookie?

I have tried everything that my limited knowledge allows but i am now at a loss what to do.

With out knowing what is hard to properly give next steps.

[Tessa_Kirk]

Hello

Do you get any other type of buffering on any browser or on any other sites besides FB?

@phillpower2 @Antman

No I don’t

[phillpower2]

Hello folks

Can I ask what browser you are using on the computer that has the problem and if you are using the same browser and anti virus protection on the notebook that has no buffering issues.

1.Press the Windows key then type in cmd (do not press Enter)
2.In the search results that come up, right click “cmd” and run as administrator, when the screen flashes and asks for permission, accept it.
3.In the command prompt type in ipconfig /flushdns (or right click and paste it to the command prompt) then press Enter.
You should then see a dialog box saying successfully flushed resolver cache, if so you are done post back with an update.

[Tessa_Kirk]

Always accessed FB via Google but can’t now but seems OK with IE. Will try your instructions and get back
Thank you

[phillpower2]

(y)

You are welcome btw

[Tessa_Kirk]

I’m afraid it didn’t work

[phillpower2]

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

The last part of each URL is randomized, so only people you provide with the URL will be able to find your profile.

[Tessa_Kirk]

Sorry, what am I down loading?

[Malnutrition]

Sorry, what am I down loading?

Step 1: Speccy Scan.

[ul]
[li]Please go here and download Speccy.[/li][li]Install and run the program.[/li][li]Upon Completion:[/li][li]Hit File[/li][li]Publish Snap Shot[/li][li]A link will appear, post that link.[/li][/ul]

Step 2: MiniToolBox Scan

Please download MINITOOLBOX and run it.

Checkmark following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Click Go post the result.

[Tessa_Kirk]

No change, would it make any difference to uninstall Google and then re install?

[veeg]

You could try i suppose…couldn’t hurt..

[phillpower2]

You could try i suppose…couldn’t hurt..

Ditto, but it would help us to help you if you post the requested info for us Tessa Kirk, if you are not sure as to how to do something please ask and one of us will guide you through it.

[Malnutrition]

No change,

The tools do not do anything on their own, they only give us information from your machine, we in turn use that to see what is going on and advise further.