Adware Cleaner
- Download AdwCleaner and save it to your Desktop
- Right-click on AdwCleaner.exeand select, Run as Administrator
- Accept the EULA (I accept), then click on Scan Now
- Let the scan complete
- Once the scan completes, make sure that every item listed in the different tabs is checked and click on the Clean & Repair button
- Subsequently you may be asked to Run Basic Repair. This is optional. I would suggest holding off on this for now.
- Once the cleaning process is complete, AdwCleaner will ask you to restart your computer
- Close all other open windows and allow it to restart
- After the restart, Notepad will open with the AdwCleaner cleaning log
- Please Attach the contents of that log into your next reply to me
Download
Malwarebytes v.4 . Install and run.
- Once the MBAM dashboard opens, click on Settings (gear icon).
- Click on Security tab and make sure that all four Scan options are enabled.
- Close Settings and click on the Scan button on the dashboard.
- Once the scan is completed make sure you have it quarantine any detections it finds.
- If no detections were found click on the Save results drop-down, then the Export to TXT button and save the file as a Text file to your desktop.
- If there were detections then once the quarantine has completed click on the View report button, then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
- If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and include that log on your next reply.
Here's the first log:
# -------------------------------
# Malwarebytes AdwCleaner 8.4.0.0
# -------------------------------
# Build: 08-30-2022
# Database: 2022-10-10.1 (Cloud)
# Support:
https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start: 12-29-2022
# Duration: 00:00:00
# OS: Windows 10 (Build 19045.2364)
# Cleaned: 3
# Failed: 0
***** [ Services ] *****
Deleted updater
***** [ Folders ] *****
No malicious folders cleaned.
***** [ Files ] *****
No malicious files cleaned.
***** [ DLL ] *****
No malicious DLLs cleaned.
***** [ WMI ] *****
No malicious WMI cleaned.
***** [ Shortcuts ] *****
No malicious shortcuts cleaned.
***** [ Tasks ] *****
No malicious tasks cleaned.
***** [ Registry ] *****
Deleted HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\softwareupdate.exe
Deleted HKLM\Software\Wow6432Node\\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\softwareupdate.exe
***** [ Chromium (and derivatives) ] *****
No malicious Chromium entries cleaned.
***** [ Chromium URLs ] *****
No malicious Chromium URLs cleaned.
***** [ Firefox (and derivatives) ] *****
No malicious Firefox entries cleaned.
***** [ Firefox URLs ] *****
No malicious Firefox URLs cleaned.
***** [ Hosts File Entries ] *****
No malicious hosts file entries cleaned.
***** [ Preinstalled Software ] *****
No Preinstalled Software cleaned.
*************************
[+] Delete Tracing Keys
[+] Reset Winsock
*************************
AdwCleaner[S00].txt - [1668 octets] - [29/12/2022 21:47:52]
########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########
Here's the second one:
