Solved Windows 7 Network Adapter(s) Not Present

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Kevin Schmidt

PCHF Member
Nov 12, 2016
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Hi there,
This is the first outlet I went to in order to try and solve my issue, hopefully I can get this thing handled soon.
Over a month ago, a Windows Update caused the boot sectors in my boot drive to become corrupt. I tried anything I could without wiping the drive, but I was stuck in a "System Repair" loop upon starting up my computer and I was forced to wipe my drive and start over. As a result of this, my computer seems to be unable to recognize anything in my system right now and it can't even connect to the Internet due to a lack of network adapter. I downloaded LAN and Firmware drivers from ASRock's website for my motherboard, but this is the error I see each time I try and install a driver from my flash drive:

"Cannot install drivers. No Intel(R) Adapters are present in this computer."

I have an Ethernet cord connected to the PC, but as I said, there is no driver present to recognize said connection. I'm using Windows 7 Professional and my motherboard is an ASRock z77 Extreme4. When inside the "System Information" after typing "msinfo32" into the Start Bar, I get this info from the Problem Devices tab:

Ethernet Controller - PCI\VEN_14E4&DEV_16B1&SUBSYS_96B11849&REV_10\4&2B8260C3&0&00E4
Network Controller - PCI\VEN_168C&DEV_002D&SUBSYS_0300168C&REV_01\5&6CAA52&0&0800E5
Not Available - ACPI\INT33A0\0
PCI Simple Communications Controller - PCI\VEN_8086&DEV_1E3A&SUBSYS_1E3A1849&REV_04\3&11583659&0&B0
SM Bus Controller - PCI\VEN_8086&DEV_1E22&SUBSYS_1E221849&REV_04\3&11583659&0&FB
Universal Serial Bus (USB) Controller - PCI\VEN_8086&DEV_1E31&SUBSYS_1E311849&REV_04\3&11583659&0&A0
Universal Serial Bus (USB) Controller - PCI\VEN_1B21&DEV_1042&SUBSYS_10421849&REV_00\4&37A73C8A&0&00E7
Video Controller - PCI\VEN_8086&DEV_0162&SUBSYS_01621849&REV_09\3&11583659&0&10

All of which are followed by "The drivers for this device are not installed."

I'm hoping this information helps you. I just need to get my computer connected to the Internet, and I'll feel much better.
Thank you to anyone who can help me. I need it.

Kevin

P.S. - I had to Google most of this info to get to the point I'm at right now, so please, when providing the solution, I ask that you be as specific as possible. I hate to make the process tedious, I just don't want to misunderstand a direction or mess something up. I will be monitoring this thread as closely as I can to provide feedback.
 
Last edited:
I know you can not get online, so you will need to transfer this program via a usb stick or dvd/cd....

  • Download Unknown Device Identifier v9.00
  • Run it.
  • Allow it to complete.
  • Hit File >>Save
  • The default name will be DeviceList
  • Save it to your desktop.
  • Open DeviceList.txt copy contents.
  • Paste it here.




 
I'm very sorry, but I made a mistake confirming the motherboard. That was my fault, I'm not sure why I was so sure that was the one I have in this computer. I actually have:
ASRock z77 Extreme4
Might explain a problem I'm running into.
 
vger said:
Please confirm this is your mobo... http://www.asrock.com/mb/Intel/Z77 Extreme4/?cat=Specifications

Also do you know which win update that was ,that has seem to cause the issues?
Click to expand...
Yes, THAT is the correct motherboard. It was my fault, I apologize for providing the wrong info.

I don't know which Windows update caused it, I'm sorry. I wish I knew.
I tried restoring my computer back to every restore point that was listed, and none of them worked. It hit me really hard.
 
Lord Chance said:
If I may, If you have not done so already might I suggest installing the Intel Chipset drivers for your motherboard. :)
Click to expand...
Thank you! I definitely need to take better steps for preparing for this in the future, should it happen again.
This is the first time I've dealt with anything serious with my computer. Owned it for 4 years without issue.
 
Kevin Schmidt said:
Thank you! I definitely need to take better steps for preparing for this in the future, should it happen again.
This is the first time I've dealt with anything serious with my computer. Owned it for 4 years without issue.
Click to expand...
We just expect our PCs to work but things happen that are beyond our control so that is why we are here. The reason I suggested installing the Chipset drivers is because they help the motherboard communicate with things like Network devices, the PCI Buss, USB Buss and even the audio and video. :)
 
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Yes, I do. Thank you for reminding me. :)
Everything is fixed. And for the sake of maybe someone else in the future stumbling into this thread, this is exactly what I did AFTER my main hard drive had to be wiped:
  • Luckily, I have multiple hard drives, so the one I wiped didn't have much more than my music on it, which I was able to salvage through a friend's computer. He had an attachment that let him read the hard drive and rip any files from it I deemed important before wiping. If you find yourself in a position where this is your only hard drive, then I know it will feel awful, but try and get a hold of someone who can help you pull important data from it, if you're not already backing everything up.
  • I reinstalled Windows and (after mis-identifying my motherboard, see above) logged onto my motherboard company's website (ASRock, for me) on a separate computer. I went to the website looking for drivers for my specific motherboard and just downloaded everything. Multiple drivers will be listed, and the Internet (LAN) driver may be the most important, but I got everything. I didn't want to work back and forth multiple times, so I just downloaded all of them to condense it to one trip.
  • Once I plugged in the flash drive with all the drivers on it, they installed themselves by running the .exe application inside of each .zip folder that I downloaded. Didn't take much longer than a half hour to install everything.
  • Once that was done, I knew I needed the drivers for all the other stuff in there: graphics card, WiFi hardware, etc. I took an easy way out and used a program called Driver Easy. It searches within your computer, finds what needs to be updated, and downloads the update for everything. It's free, but if you pay for it, it will automatically install those downloads as well. If you stick with the free version, you have to manually install them yourself.
  • From that point, everything was set. I had some coloring issues with my NVIDIA graphics card, but that just came from correcting the contrast and things like that, nothing that needed serious repair. And lately, it hasn't needed any adjusting, so I suppose it sorted itself out.
I want to reiterate that this problem hit me out of nowhere, and read that Windows Updates can cause boot sectors to become corrupt. This felt like an extremely rare occurrence, so hopefully I was able to fill that small part of the statistic pool so a bunch of other people won't have to go through what I did.

I want to thank the help I got from PC Help as well as some other forums I tried. I compiled all the information I received and was able to get my life back to normal. :)
Thank you again, guys.
 
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Thanks for the detailed update! This will surely help someone in the future... Take care. :)
 
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