Solved Wierd sound on MSI laptop

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  • Hello everyone We want to personally apologize to everyone for the downtime that we've experienced. We are working to get everything back up as quickly as possible. Due to the issues we've had, your password will need to be reset. Please click the button that says "Forgot Your Password" and change it. We are working to have things back to normal. Emails are fixed and should now send properly. Thank you all for your patience. Thanks, PCHF Management
Status
Not open for further replies.
Sssandra

Sssandra

PCHF Member
Apr 1, 2021
5
0
29
Hi guys. I recently purchased MSI gv72 8rd laptop from ebay seller. I was testing it and noticed this sound. I am not sure where it is coming from. Is sounds like grinding and sometimes it is combined with the clicking sound that can be heard on the second video. Do you know what this is? Should I be concerned?

- YouTube

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
youtube.com youtube.com

- YouTube

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
youtube.com youtube.com

Hope you can hear it.
 
Hello

Download this and run and then post that log..

www.majorgeeks.com

Download CrystalDiskInfo - MajorGeeks

CrystalDiskInfo is an Open Source utility that monitors and displays the health of your hard drive, including basic information, S.M.A.R.T. values, and disk temperature.
www.majorgeeks.com
 
Thank you for your response. I ran the test and got these results

Pasteboard - Uploaded Image

Simple and lightning fast image sharing. Upload clipboard images with Copy & Paste and image files with Drag & Drop
pasteboard.co

Pasteboard - Uploaded Image

Simple and lightning fast image sharing. Upload clipboard images with Copy & Paste and image files with Drag & Drop
pasteboard.co
 
Drive looks ok there.

Run Seatools for Windows on the drive, you need to run both the short and the extended tests, if the drive fails either test it cannot be trusted and the drive replaced.
 
Hi again. I ran this test as you suggested and passed. But I still think there is something wrong with the laptop so to be sure I will send it back. Thank you so much for your help.
 
Hello Sssandra,

Before you go to the trouble of sending the notebook back can I first of all ask if you agree that the sounds in your audio clip and the sounds at the platter scratch link sounded the same to you.
 
Two of us can`t be wrong but if you can, get someone else to check out the two sounds and if they agree it pretty much confirms it.

Reason why I am suggesting these steps is so that you can provide them as proof to the person/merchant that you made the purchase from, to avoid sending the computer back they may offer you a partial refund to cover the cost of getting a new HDD fitted etc.
 
Being that the OP has visited the forum since my last reply but chose not to update their thread this thread will now be closed.
 
Status
Not open for further replies.
Top Bottom