I would go ahead and exchange the drive for a new one and also look into getting an External Drive for backups of that information.
Yes, the drives can pass quality at the manufactures then unfraternally there is no telling how they are handled by shippers, staff and or anyone else. Even customers have dropped the drive and just put it back on the shelf. It could be due to corrupt data on the drive which can be caused by loose RAM, power, or data cable.
You could try using Diskpart to wipe the drive and then have Disk part format it and see if it works after checking the cables.
@Bruce anything else to add?
Yes, the drives can pass quality at the manufactures then unfraternally there is no telling how they are handled by shippers, staff and or anyone else. Even customers have dropped the drive and just put it back on the shelf. It could be due to corrupt data on the drive which can be caused by loose RAM, power, or data cable.
You could try using Diskpart to wipe the drive and then have Disk part format it and see if it works after checking the cables.
@Bruce anything else to add?