USB Problem... Maybe a virus or is dead?

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Alexis Tejeda

Alexis Tejeda

PCHF Member
Feb 6, 2022
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Five days ago, I created a copy from old laptop in my USB, (it has some archives. The backup has some pictures, videos, and music, I guess music was the problem, because when backup was at 99% it was failed and after that i plug it again but the pendrive slow downs the laptop, so i ejected without safely mode and pluged it in my PC, but the pendrive started to do same, the computer started to slow down and after that restarted. The USB doesn't work when I plug it, only appears in device administrator for some seconds and after that Windows show up a message error:
USB can't be recongized. The last USB doesn't work correctly and Windows doesn't recognize
USB.ERROR.png


I tried everithing that I found on internet, installing programs to recover it, using powershell or CMD to located it, uninstall drivers and uninstall the USB from device administrator, but I can't try anything of these, because Windows expuls USB after some seconds, and if I try to do someting in that seconds, the program didn't respond or sometimes PC show up blue screen

I guess could be a virus that was in the old music files, I just want to delete everything and recover the USB.

The Pendrive is an ADATA UV128 / 64GB and I used only twice or three times.

I don't know what other things I can do, I hope someone will tell me if you have had this problem in the past and if that has a solution or not.
It's my first time in a forum and excuse me if I didn't a good translation, I did my best.
Thanks a lot!
 
Alexis Tejeda said:
I guess could be a virus that was in the old music files, I just want to delete everything and recover the USB.
Click to expand...

What makes you suspect that it could be a virus, was any of the music downloaded illegally.

Depending on the answer your thread may need to be moved to the malware removal forums where a trained security expert will take a look.
 
Yes, I guess the music was downloaded illegally, I don't know from what web side because computer wasn't mine in the past.
So, how can I move my thread?

Thanks for answering
 
Please download the FRST 32 bit or FRST 64bit version to suit your operating system. It is important FRST is downloaded to your desktop.

If you are unsure if your operating system is 32 or 64 Bit please go HERE.
Once downloaded right click the FRST desktop icon and select "Run as administrator" from the menu"
icon2.jpg
If you receive any security warnings, or the User Account Control warning opens at any time whilst using FRST you can safely allow FRST to proceed.
FRST will open with two dialogue boxes, accept the disclaimer.

frst disclaimer.jpg



  1. Accept the default whitelist options,
  2. If the additions.txt options box is not checked please select it.
  3. Then select Scan
frst.jpg
Frst will take a few minutes to scan your computer, and when finished will produce two log files on your desktop, FRST.txt, and Addition.txt. They will display immediately on the desktop, but can be reopened later as a notepad file.

2016-08-12_152002.jpg


Please Attach these logs in your next post.
 
Also Download USBFIX and click on run an analysis
Click Scan USB Disk.
Allow completion.
Click on the paper icon.
Check mark the report.
Then click on open.
Attach the log here in your next reply.
 
Okay, and that files what is their prourpuse or what can you see that will be useful for you?
I pluged USB and started the program, but Windows expuls or didn't recognized it before the program's scan ends
 

Attachments

I am busy the rest of today, so you can expect a reply after work tomorrow.
 
I apologize for the delay. I am in a bad area and am unable to connect my laptop.

It is difficult to analyze these logs with my phone.


Download install and run mcshield.

mcshield.net

MCShield ::Anti-Malware Tool::

MCShield - Antimalware program designed to prevent infections transmitted via removable drives.
mcshield.net mcshield.net


ZHP Scan.

Please download Zhp Cleaner to your desktop. Right Click the icon and select run as administrator.


2. Once you have started the program, you will need to click the scanner button.
The program will close all open browsers!

3. Once the scan is completed, the you will want to click the Repair button.

At the end of the process you may be asked to reboot your machine. After you reboot a report will open on your desktop.

Copy and paste the report here in your next reply.

I’ll have a detailed response for you tomorrow, when I return back to my home. As I am visiting a friend at the moment.
 
Malnutrition said:
I apologize for the delay. I am in a bad area and am unable to connect my laptop.

It is difficult to analyze these logs with my phone.


Download install and run mcshield.

mcshield.net

MCShield ::Anti-Malware Tool::

MCShield - Antimalware program designed to prevent infections transmitted via removable drives.
mcshield.net mcshield.net


ZHP Scan.

Please download Zhp Cleaner to your desktop. Right Click the icon and select run as administrator.


2. Once you have started the program, you will need to click the scanner button.
The program will close all open browsers!

3. Once the scan is completed, the you will want to click the Repair button.

At the end of the process you may be asked to reboot your machine. After you reboot a report will open on your desktop.

Copy and paste the report here in your next reply.

I’ll have a detailed response for you tomorrow, when I return back to my home. As I am visiting a friend at the moment.
Click to expand...
Don't worry I appreciate your healp

About scan, that's log when running ZHP
Also I scan with MCShield but it says everything is clean, in both scans, USB was plugged
 

Attachments

Just an update, I am currently still out of town. Sorry for the delay. You will need to wait one more day. Where I am they do not have internet.
 
FRST Fix.

Download attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
 

Attachments

After the FRST fix please test the issue and see if it remains, then get me a log with this tool. :)

ZHP Diag Scan Click here to download.

1.Save to your desktop.
Right Click Run as Admin.

2. Click the Options button.
Click on Check All
Then click close.




upload_2017-4-26_17-16-39-png.2074








2. Click the Scanner button.





upload_2017-2-23_3-32-26-png.1647





When complete please push the report button.
A notepad will open... attach the report in your next reply.
 
Ok, I moved all FRST's archives move to desktop including the Fixlog, after that I ran FRST64 and clicked on Fix button. When the program was running, automatically it used or activated the Fixlog that you give me, then restart computer. I plugged USB but the problem still there, USB didn't reconigzed
I did second step with ZHPDiag and this is the file.
 

Attachments

Ok. I’ll look at this tomorrow. I apologize that have not been able to apply my full attention to this issue. A friend of mine is going thru some issues, and I have been watching her kids for her.

I’ll take a look at the logs soon as I can.
 
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