Solved updates will not install

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Norton is notorious for being extremely difficult to disable & many have found that uninstalling is needed to stop it from interfering with updates. I would recommend disabling all protection including their self protection/temper protection setting to see if this allows the updates, if not then use Revo Uninstaller to cleanly remove Norton or their removal tool.
 
do not hold your breath, but having applied your suggestions it has worked, thank you so much, you are a star.
I did not have to disable Norton it suddenly just worked, should I enable net framework now or not?
 
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