Solved updates will not install

[Grahamw]

Windows 11 update FB5016629 fails to install and stops with error code x080073701 any help as Microsoft help is next to useless

 

[Pyro]

Check for Operating System Corruption

Right click on the Windows logo in the bottom of the screen and select Windows Powershell (Admin)
Run these three commands separately:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

These will take a while to run, do not close out of Powershell while they are running, if one fails then move onto the next and then loop back around.

Once these have completed, restart the computer using the power menu and attempt to reinstall the updates.

 

[Grahamw]

Check for Operating System Corruption

Right click on the Windows logo in the bottom of the screen and select Windows Powershell (Admin)
Run these three commands separately:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

These will take a while to run, do not close out of Powershell while they are running, if one fails then move onto the next and then loop back around.

Once these have completed, restart the computer using the power menu and attempt to reinstall the updates.

thank you very much its been giving ne headaches I will try it and let yon know

 

[Grahamw]

Check for Operating System Corruption

Right click on the Windows logo in the bottom of the screen and select Windows Powershell (Admin)
Run these three commands separately:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

These will take a while to run, do not close out of Powershell while they are running, if one fails then move onto the next and then loop back around.

Once these have completed, restart the computer using the power menu and attempt to reinstall the updates.

Dism /Online /Cleanup-Image /CheckHealth does not recognise this command I think I typed it corectly tell me if I didnt

 

[Grahamw]

Dism /Online /Cleanup-Image /CheckHealth does not recognise this command I think I typed it corectly tell me if I didnt

the scannow command worked well found some things and fixed them

 

[Pyro]

Did /RestoreHealth work?

Did SFC allow you to install the update?

 

[Grahamw]

no, see my previous message, scannow worked fine but all suggested commands thereafter show as unrecognised

 

[Pyro]

Strange.

Copy (by selecting the text in red) and paste it into PowerShell (by right clicking in the window)

--------------------------------------------------

DISM /Online /Cleanup-Image /CheckHealth

--------------------------------------------------

DISM /Online /Cleanup-Image /RestoreHealth

--------------------------------------------------

If this once again does not work,

type cmd into Powershell and try the above commands again.

 

[Grahamw]

the message I get is :-elevated permissions are required are required to run DISM

 

[Pyro]

Right click on the Windows logo and select Windows PowerShell (Admin) and then repeat the steps in post #8.

 

[Grahamw]

Windows PowerShell does not show when I right click on the windows logo

 

[Bastet]

Are you running MalwareBytes? There’s been problems with this software preventing download/install for some reason.
If yes then disable all protection & turn off their ‘start protection when Windows starts’ & restart the PC.
Also NET framework 3.5 has been reported as causing the problem for others so go into the old Control panel>Programs & features>Turn Windows features on or off & deselect NET 3.5 & restart the PC when prompted.
Once completed try installing the update again.

 

[Grahamw]

I have disabled Malwarebytes but this made no difference, it downloaded to 100% but would not install, so I will try your other suggestions, thanks for your help

 

[Bastet]

Is MB the free or premium version?
Keep us updated.

 

[Grahamw]

Premium version

 

[Grahamw]

could Norton be causing the problem?

 

[Grahamw]

I have disabled NET framework but it still will not install

 

[Grahamw]

it sticks at 35%

 

[Bastet]

Is Premium version set as your default AV or Norton? Yes Norton can be the cause as well.
As MB is the paid version then you’ll need to disable the startup setting I mentioned as well as the other suggestions & restart the PC.

 

[Grahamw]

not sure but I think its Norton, now to find out how to disable Norton, by the way each time I start the PC I get the "updates are being installed" message