Having some issues with popups when I start my computer, also having problems playing downloaded games. Can only play for about 10 minutes or so then computer will reboot without warning. Attaching a Hijackthis log file for your perusal. Thanks in advance for your help.
Solved Should I do a factory reset?
- Thread starter Tennafa
- Start date
-
Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.
Why not Click Here To Sign Up and start enjoying great FREE Tech Support.
This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
- Status
Hello
Hopefully some of our members will chime in soon. Have you ran any other malware scans?
@jmarket @Malnutrition @gus
Hopefully some of our members will chime in soon. Have you ran any other malware scans?
@jmarket @Malnutrition @gus
the random reboots could be dust build up within the chassis, so remove the side cover and blow out any excess dust.
it could also be faulty hardware, maybe memory sticks. so try running the PC with only one stick at a time to isolate the potential culprit.
or it could be a malicious infection, so a member of the Security Team will guide you through that process once they see this thread.
can you post some screenshots of the pop-up messages that happen during start up?
are they random or the same message each time?
it could also be faulty hardware, maybe memory sticks. so try running the PC with only one stick at a time to isolate the potential culprit.
or it could be a malicious infection, so a member of the Security Team will guide you through that process once they see this thread.
can you post some screenshots of the pop-up messages that happen during start up?
are they random or the same message each time?
I've ran my antivirus and malwarebytes software, and both say nothing's wrong. I've also done a system restore, and still nothing. I get a popup asking me which program I want to use to open up whatever file or app my computer tries to open when I reboot. I'll post more screen shots soon.
What version of windows are you running open a cmd prompt them type
winver
The latest is 1803.
Do you want to do a factory reset to an outdated system as you bought it or you can download the latest version free and do a clean install https://www.microsoft.com/en-gb/software-download/windows10
winver
The latest is 1803.
Do you want to do a factory reset to an outdated system as you bought it or you can download the latest version free and do a clean install https://www.microsoft.com/en-gb/software-download/windows10
version 1803. The popup is gone now, but still can't play games without unwarranted reboot. Can you walk me through the steps necessary to do a clean install? Do I need to download from the above link onto a thumb drive or disc then install it or do I just download and install from my computer? Is there a way to make sure my computer is completely clean before I install Windows 10 on my system?
If you want a clean install, Windows 10 offers this. To do so, do the following:
1.) Navigate to Settings. You can get there by clicking the gear icon on the Start menu.
2.) Click Update & Security
3.) Click Recovery in the left pane
4.) Click Get started under Reset this PC
5.) Click Remove Everything
6.) Click Just remove my files
After doing so your computer will be in a clean, fresh state. It will be a fresh installation of Windows 10.
1.) Navigate to Settings. You can get there by clicking the gear icon on the Start menu.
2.) Click Update & Security
3.) Click Recovery in the left pane
4.) Click Get started under Reset this PC
5.) Click Remove Everything
6.) Click Just remove my files
After doing so your computer will be in a clean, fresh state. It will be a fresh installation of Windows 10.
G
GamerGirl74
Did reset, still having trouble with computer restarting while trying to play games. Help please.
Just realized I have two accounts here. If need to delete one, let me know. Thanks.
Just realized I have two accounts here. If need to delete one, let me know. Thanks.
Last edited by a moderator:
how did checking for dust build up go?
what about testing the memory?
did you do a repair install or a fresh install of Windows?
does the random reboots ONLY occur during one particular game and is it always around the 10 minute mark?
what about testing the memory?
did you do a repair install or a fresh install of Windows?
does the random reboots ONLY occur during one particular game and is it always around the 10 minute mark?
Blew out the dust and games seem to play fine now. Thanks for the help, guys. Should have been the first thing I did, but never thought of it. Reset was probably unnecessary but gave me a chance to determine what to keep and what to toss file-wise so wasn't a total waste.
- Status