Several issues with drivers (?)

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Ollie Clark

PCHF Member
Aug 8, 2018
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My mouse wheel doesn't work and neither do the side buttons. Also, the xbox 360 controller will not work and i have something wrong with graphics drivers (can't play games like fortnite because of "outdated drivers" while the suggested version is the same one installed.)
I've tried automatic installation of the devices in device manager with errors and reinstalled graphics drivers but neither have worked.
Attached picture of devices in other section.
device manager.JPG
 
I would go to your motherboard manufacturers website and download the all the available drivers.
install the chipset drivers first and go from there.
 
Found out a problem:
usb.JPG
this unknown device is something to do with usb and when disabled all usb devices are disconnected. I dont know what to update the drivers to
 
i have and it didn't do anything. I think that the pc isnt recognising the usb drivers and i dont know what to look for to manually update them
 
You do have Universal Serial Bus Controllers showing in your first screen shot.
What does that look like when expanded. If there is nothing showing a problem there, the USB ports aren't the problem.
 
bugger, no help there.
sometimes it'll show a description that pinpoints the hardware, but not in this case.
I've had those myself before and due to lack of anything to go on, have had to just leave them as it - Unknown and uninstalled.

did you do the chipset/BIOS/INF (called different things by different manufacturers) driver update from the motherboard manufactures website?
 
I did but i feel like the pc is using an old version or maybe just not compatible or something. I know that i downloaded the correct drivers but they dont seem to change anything
 
OK. let's do a couple of things here....
firstly. can you give us your motherboard make/model?
or better yet, a Speccy report, achievable like so;

get it from here; https://www.piriform.com/speccy/builds
in Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
now you can paste(Ctrl+V) that link into a post.

also, have you tried booting the PC with nothing but the mouse, keyboard and monitor attached - then seeing what Device Manager thinks it has.
 
Hello @Ollie Clark is this a system that personally built or one that was prefabricate (Dell, HP, ETC...)?

How long has this been going on and have you attempted to use the system restore back to a date when it was working to see if that corrects the issue?
 
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